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Taralynchron
Contributor I
October 4, 2017
Answered

Alexa and Sonos, play:1 not supported?

  • October 4, 2017
  • 8 replies
  • 3024 views
So I updated Sonos app then setup alexa and Sonos. All devices are recognized. Have playback with 2 speakers, and 2 plays in different rooms. Playback works great. When I give command to other rooms. Alexa tells me that the device does not support the command. Did I miss an update for the speakers? If so where?
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    Best answer by Taralynchron
    For anyone else that has troubles, I 1)forgot the device on alexa 2)unplugged the speaker, causing a reset 3)readded the speaker on sonos 4)discovered the device on alexa. This cleared the issue, now working as expected

    8 replies

    Ryan S
    Ryan S
    Retired Sonos Staff
    October 4, 2017
    There are some great troubleshooting steps here to start with. Odds are, it didn't hear the command right, or the device wasn't discovered when you did that.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    TaralynchronAuthorAnswer
    Contributor I
    October 4, 2017
    For anyone else that has troubles, I 1)forgot the device on alexa 2)unplugged the speaker, causing a reset 3)readded the speaker on sonos 4)discovered the device on alexa. This cleared the issue, now working as expected
    Korrine33
    Lyricist I
    October 5, 2017
    Could you confirm is this worked on a play 1 specifically? Just want to make sure
    GrantTaylor77
    Lyricist I
    October 24, 2017
    My new Alexa not working Just saying"Sorry I am having trouble undersatnding right now please try a little later" Waht is going on
    jccash
    jccash
    Lyricist II
    March 7, 2018
    I have the same problem. I even have it hard wired to my router. Worked perfect until my cable internet company switched router. It can discover my WiFi but says having trouble understanding or something like that. Sometimes I’d say okay Rolling Stones. Say ok names the Channel but now music plays...
    Miles P
    Miles P
    Retired Sonos Staff
    March 7, 2018
    Hello jccash, are you having issues with a Sonos One or a PLAY:1? Following an occurrence of your issue, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause for you. Many thanks in advance.
    Help others find useful posts by clicking the like button and selecting the best answer to your question.
    jccash
    jccash
    Lyricist II
    March 7, 2018
    I got it working last night. Mine is a Sonos One. Started over which I had done before but left the eithernet cable in and added two eve. Though I only have one unit. Second one is on line. Firsr one is called dining room but does not show a status. Second one is called Sonos.
    UKMedia
    UKMedia
    March 8, 2018
    I got it working last night. Mine is a Sonos One. Started over which I had done before but left the eithernet cable in and added two eve. Though I only have one unit. Second one is on line. Firsr one is called dining room but does not show a status. Second one is called Sonos.

    Hi

    As you expand your system 🙂 you need to ensure that devices names are consistent.

    Alexa prefers that names for Devices, Groups and Scenes are unique, so I personally use the naming standard 'Room Name + Device type'. e.g. Kitchen Sonos, Kitchen Echo Dot, Lounge Sonos, etc
    Remember: Sometimes Red Wine helps :)
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