Skip to main content
Taralynchron
Contributor I
Oct 4, 2017 8:23 PM UTC
Answered

Alexa and Sonos, play:1 not supported?

So I updated Sonos app then setup alexa and Sonos. All devices are recognized. Have playback with 2 speakers, and 2 plays in different rooms. Playback works great. When I give command to other rooms. Alexa tells me that the device does not support the command. Did I miss an update for the speakers? If so where?
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    TaralynchronAnswer
    Contributor I
    Oct 4, 2017 10:35 PM UTC
    For anyone else that has troubles, I 1)forgot the device on alexa 2)unplugged the speaker, causing a reset 3)readded the speaker on sonos 4)discovered the device on alexa. This cleared the issue, now working as expected
    View in thread

    8 replies

    Ryan S
    Ryan S
    Retired Sonos Staff
    Oct 4, 2017 8:57 PM UTC
    There are some great troubleshooting steps here to start with. Odds are, it didn't hear the command right, or the device wasn't discovered when you did that.
    Translate
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    TaralynchronAuthorAnswer
    Contributor I
    Oct 4, 2017 10:35 PM UTC
    For anyone else that has troubles, I 1)forgot the device on alexa 2)unplugged the speaker, causing a reset 3)readded the speaker on sonos 4)discovered the device on alexa. This cleared the issue, now working as expected
    Translate
    Korrine33
    Lyricist I
    Oct 5, 2017 12:54 AM UTC
    Could you confirm is this worked on a play 1 specifically? Just want to make sure
    Translate
    GrantTaylor77
    Lyricist I
    Oct 24, 2017 9:33 PM UTC
    My new Alexa not working Just saying"Sorry I am having trouble undersatnding right now please try a little later" Waht is going on
    Translate
    jccash
    jccash
    Lyricist II
    Mar 7, 2018 2:38 AM UTC
    I have the same problem. I even have it hard wired to my router. Worked perfect until my cable internet company switched router. It can discover my WiFi but says having trouble understanding or something like that. Sometimes I’d say okay Rolling Stones. Say ok names the Channel but now music plays...
    Translate
    Miles P
    Miles P
    Retired Sonos Staff
    Mar 7, 2018 10:02 AM UTC
    Hello jccash, are you having issues with a Sonos One or a PLAY:1? Following an occurrence of your issue, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause for you. Many thanks in advance.
    Translate
    Help others find useful posts by clicking the like button and selecting the best answer to your question.
    jccash
    jccash
    Lyricist II
    Mar 7, 2018 11:15 AM UTC
    I got it working last night. Mine is a Sonos One. Started over which I had done before but left the eithernet cable in and added two eve. Though I only have one unit. Second one is on line. Firsr one is called dining room but does not show a status. Second one is called Sonos.
    Translate
    UKMedia
    UKMedia
    Mar 8, 2018 8:31 AM UTC
    I got it working last night. Mine is a Sonos One. Started over which I had done before but left the eithernet cable in and added two eve. Though I only have one unit. Second one is on line. Firsr one is called dining room but does not show a status. Second one is called Sonos.

    Hi

    As you expand your system 🙂 you need to ensure that devices names are consistent.

    Alexa prefers that names for Devices, Groups and Scenes are unique, so I personally use the naming standard 'Room Name + Device type'. e.g. Kitchen Sonos, Kitchen Echo Dot, Lounge Sonos, etc
    Translate
    Remember: Sometimes Red Wine helps :)
      Terms & ConditionsAccessibility statement