Avid Contributor I

AirPlay audio cuts out when clicking ‘Play Next’

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Can anyone else with Apple Music and Sonos confirm if the following happens to you when using AirPlay 2?

When I am playing music from Apple Music on my iPhone to my Sonos One’s over AirPlay 2, I have an issue when selecting Play Next on another track. The audio cuts out on the current track, although it still shows as playing. I have to click Pause then Play on the current track to hear the audio again. This happens whenever I change the track that is queued up to play next. However, it doesn’t happen if I select Play Later to add it to the end of the queue.

I am using an iPhone X on the latest software.

Cheers.

Play next

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J

John B

Might be because Airplay 2 doesn't use the queue and Play Next is a queue function?? I might be wrong. What are the advantages of using Airplay to play from Apple Music?

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mattnunn1985Author

Avid Contributor I

Thanks John. I don’t see any reason why queuing a track in Apple Music should not work over AirPlay. As far as I am aware the only way to stream music directly from Apple Music to Sonos is via AirPlay. I much prefer the interface of Apple Music to the Sonos app.

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John B

So how did people play Apple Music through Sonos before Airplay was recently added? Preferring the interface is another matter, of course that is a reasonable personal preference. I thought you were referring to Play Next in the Sonos app - my mistake.

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mattnunn1985Author

Avid Contributor I

That’s ok. You have always been able to add Apple Music as a source to the Sonos App. It is only since AirPlay 2 that you can play directly from the Apple Music app (and in fact any audio source on an iPhone).

I just want to know if I have an issue with my phone/setup, or if anyone else is having issues when queueing tracks over AirPlay. This could be an issues that Sonos or Apple need to address in an update.

Cheers.

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chrisOV

Enthusiast I

This still hasn't been sorted guys and is a real pain......

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mattnunn1985Author

Avid Contributor I

Indeed, still happening on the new iOS 12. It seems adding a song to the queue in Apple Music to Play next, pauses the audio in the Sonos app. Very annoying.

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mattnunn1985Author

Avid Contributor I

This is still happening, and I am still not getting answers from Apple or Sonos. VERY frustrating having spent so much money. I just want to know who the issue lies with and if it’s going to be fixed?!?!

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Young 0z

Lyricist II

This is still happening, and I am still not getting answers from Apple or Sonos. VERY frustrating having spent so much money. I just want to know who the issue lies with and if it’s going to be fixed?!?!

Same thing happening to me. It's very frustrating. Still awaiting a fix for this as well.

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mattnunn1985Author

Avid Contributor I

I’m surprised it’s not more widely reported. Neither Sonos nor Apple have been able to help me work out what’s going on yet 😞

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