Avid Contributor I

AirPlay audio cuts out when clicking ‘Play Next’

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Can anyone else with Apple Music and Sonos confirm if the following happens to you when using AirPlay 2?

When I am playing music from Apple Music on my iPhone to my Sonos One’s over AirPlay 2, I have an issue when selecting Play Next on another track. The audio cuts out on the current track, although it still shows as playing. I have to click Pause then Play on the current track to hear the audio again. This happens whenever I change the track that is queued up to play next. However, it doesn’t happen if I select Play Later to add it to the end of the queue.

I am using an iPhone X on the latest software.

Cheers.

Play next

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Ken_Griffiths

Yes I’m having this issue too, but it’s not each and everytime in my case ... sometimes I can insert two or three 'Play Next' songs and then suddenly the Airplaying music stops playing. So it isn’t currently working as it ought to.

Hopefully Sonos will look into this matter.

Diagnostic:1612690362

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U

User335401

Lyricist II

Same issue here. Very frustrating.

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A

ajacob24

Lyricist I

Issue still persisting with iOS 12.1. 😞

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E

edutan

Lyricist III

Also happening, airplay 2 always stops at some point.

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Parker 85

Lyricist I

Just wanted to add another data point to this mess:
I’m having the same issue with my sonos playbase cutting out on apple music when adding tracks to a queue.

This is my diagnostic number: 956638466

I think this problem is more on sonos’ end rather than apple. It’s happening for both my wife and I on seperate phones, (although they are both iphones). I have a 6s and she has an iphone 8. Both on OS version 12.1

Also, I really don’t think this has anything to do with wireless signal interference because it ONLY cuts out when trying to add songs to a queue (‘play next, play later’), otherwise playback is perfect. If it were a signal interference problem then it would cut out randomly during normal playback. Again, it only cuts out in this specific instance, not generally.

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M

mazzysturr

Lyricist I

Got a Sonos One over the holidays and this has repeatedly been happening to me: sound completely cuts out even though it says its still connected to the speaker and the song is still playing. Both when setting "Play Next" or when dragging up songs on a playlist to the top (ie. playing them next).

Have to disconnect and reconnect to get sound going again, which is incredibly annoying since I use both methods constantly...

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Jeff S

Retired Sonos Staff

Hi folks,

If you're still seeing this issue, we'd like to have our phone teams troubleshoot this live. Please give us a call, our phone number and hours can be found here.

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Ken_Griffiths

Hi folks,

If you're still seeing this issue, we'd like to have our phone teams troubleshoot this live. Please give us a call, our phone number and hours can be found here.Jeff,

Just tried this a couple of times with my Sonos One 'Hallway' Speaker (both ungrouped and grouped with other Sonos Rooms) AirPlaying from within Apple Music on my iPad and it’s now working for me just fine. I chose 'Play Next' from numerous tracks and all worked with no interruptions at all to the playing stream.

Nice fix, thanks very much !!

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