Hi ​@Arjol, 

I’m sorry to hear that you’re having issues getting your Symfonisk speaker to work with Alexa. The Skill in the Alexa app may just be showing the wrong version, there’s nothing on our end to say the Symfonisk isn’t compatible with Alexa. 

You’ve linked the thread but didn’t mention in your post, but have you followed the steps listed by my colleague to disable the Sonos skill, remove all Sonos devices from the Alexa app, then re-enable the Sonos skill? If so, then a workaround that has helped other uses is to do the following:

1. Remove Alexa from your Sonos system.
2. Sign out of all Amazon Apps (Alexa app, Amazon Shopping App, Amazon Music, etc).
3. Add Alexa to your Sonos system.

The Alexa shopping app in particular is known to cause some issues during setup, so logging out of the app or even uninstalling for the duration of the setup can help resolve this. You can always log back into your accounts and reinstall the shopping app after the setup is finished and Alexa is showing the Symfonisk speaker. If possible, I’d also suggest trying a different controller with the Sonos and Alexa apps installed to see if your speaker shows.

I hope this information helps!

Hi ​@Jamie A, thanks for answering. Unfortunately, this did not help.

I think the instructions are not specific to a Symfonisk as I cannot install or uninstall alexa from this device, but I did:

Deleted the sonos skill

Logged out of all amazon apps

Rebooted both devices by unplugging,plugging them

Logged back into the alexa app

Installed Sonos Skill

Try to detect devices

With the same result: no devices found

Same here with Arc, Beam Gen 1, and Ray.

Hi ​@Arjol & ​@dr1337 

​@Jamie A has some time off work at the moment, but this is to let you both know that we are investigating this issue which now seems to be a problem with servers not talking to each other rather than it being anything an end-user would be able to address.

We thank you for you patience while we investigate further.

That is fantastic, thank you so much!

Brought my symfonisk speaker today and I can’t get it connected to Alexa. 
tried lots of times but Alexa can’t find the speaker. ‍♂️

Still not fixed, unfortunately :s

I have the same problem. Alexa app doesn’t seem to be able to find my symfonisk…

I tried to add my sonos speakers to a new Echo Show 15 using the sonos skill. However Alexa isn’t able to find any of my sonos speakers (era 100’s, era 300, arc, symfonisk, ...). So for me the problem is not only related to a symfonisk speaker, but to all sonos speakers in general. Hope the issue with the servers not speaking to each other can be fixed soon. 

And I’ve got same issue - its been going on for about a week. I deleted a Sonos speaker from Alexa to see if I could re-add, but Alexa won’t find it despite Alexa working with lots of other devices, and the Sonos speaker is working with the app - so both on the network.

When I try to unpair and re-pair the Sonos speak to an Alexa group, I get the error “Setup Failed The server isn’t responding”. I don’t know if “server” in this context is a Sonos device, or Amazon, or some infrastructure in the cloud?

When I ask Alexa to play something when paired with Sonos I get “Sorry I’m having trouble”. But it works fine with all my music services without the Sonos pairing using its own speaker.

I tried contacting sonos support which was a complete waste of an hour - the agent didn’t even know a Sonos skill on alexa existed, and kept stating my speakers did not support Alexa. 

Is it an Amazon issue? 

Not sure where else to turn.

Hi all! The issue is still ongoing, anyone from Sonos could give us some updates about? Thanks!

So tried contacting Sonos support via chat, spend over an hour, even asked to remove Amazon app. Nothing worked (to save you the hassle).

Maria M (03/12/2024, 17:35:33): Hello, my name is Maria. Your case has been reassigned to me and I'll be happy to assist from here. Please allow me a moment to review your ticket so we can pick up where you left off. In the meantime, feel free to provide me with any additional details you think might be helpful. 
Maria M (03/12/2024, 17:35:49): Hello, thank you for contacting Sonos Tech support. We appreciate you reaching out to us for assistance. Be aware, if the chat becomes idle, the system will end our chat automatically. Please check back in every 5 minutes or so to prevent this from happening. I'll be happy to help you.   Please allow me a moment to review your today's concern. 
null (03/12/2024, 17:36:54): Hi Maria, I’m having same issue with Alexa skill as hundreds of others, but nothing on Sonos status page about issues? 
Maria M (03/12/2024, 17:37:43): Thank you for letting me know that you are having problems with your Sonos system. I will do my best to help you. I understand that you would like to enjoy the listening experience as always, let's work together to give it back to you. 
Maria M (03/12/2024, 17:38:15): Please allow me a moment while I review the automatic diagnostic report. 
null (03/12/2024, 17:39:29): Ok - but I think this is a Sonos issue because since 24th November hundreds of people posted on Sonos community and Reddit all with identical issue. 
null (03/12/2024, 17:39:48): https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-integration-6923155?postid=16827229#post16827229 
Maria M (03/12/2024, 17:40:19): Thank you for your patience. 
Maria M (03/12/2024, 17:40:42): Thank you for your research 
null (03/12/2024, 17:40:48): Do you have knowledge articles of current issues 
Maria M (03/12/2024, 17:41:06): After reviewing the diagnostic I noticed some things that are happening with your system. 
Maria M (03/12/2024, 17:42:28): I would like to mention that even when customer could experience similar issues, the issues could be caused for multiple factors, each case is different and not all the factors are present on persist. Please allow me to share with you some of the findings: 
Maria M (03/12/2024, 17:42:55): present or persist" 
Maria M (03/12/2024, 17:43:54): 1 - Your system needs a reboot because present low multicast  (communication from one to others) rebooting the system to ensure a fresch connection and clear data traffic is needed and I will be happy to do it for you. 
null (03/12/2024, 17:44:19): Ok - go ahead 
Maria M (03/12/2024, 17:44:27): 2- Sonos Software Versions Do Not Match- One or more Sonos products are not on the same or latest software version. This can cause unable to group or performance issues. 
Maria M (03/12/2024, 17:45:25): 3- Master Bedroom (Sub) detects a Faulty Ethernet Cable Detected. This could cause connectivity problems like dropped rooms or system not found. 
Maria M (03/12/2024, 17:45:36): 4- There are no voirce services added on the Sonos app 
null (03/12/2024, 17:45:51): Should be ok now. One device didn’t auto update but I did this yesterday 
Maria M (03/12/2024, 17:46:22): Those factors are causing the inconveniences you are reporting and we will be working together to solved them. 
null (03/12/2024, 17:46:37): 4 - I use an Alexa with the Sonos skill to control my sonos 
null (03/12/2024, 17:48:00): Just checked app, ever unit up to date 
Maria M (03/12/2024, 17:48:12): I understand that, however, the service have s to be added on the Sonos app too. 
Maria M (03/12/2024, 17:48:26): We will be working on each step to together 
Maria M (03/12/2024, 17:48:29): Please do not 
Maria M (03/12/2024, 17:48:51): Do not proceed with any steps until I finish the reboot. 
null (03/12/2024, 17:49:01): Ok 
null (03/12/2024, 17:51:02): How you getting on? 
null (03/12/2024, 17:54:16): Maria? 
Maria M (03/12/2024, 17:56:05): My apologies for the delay. 
Maria M (03/12/2024, 17:56:23): Done, please force close the Sonos app, re-open to fresh connection 
null (03/12/2024, 17:56:44): Done 
Maria M (03/12/2024, 17:58:07): Thank you. 
null (03/12/2024, 17:58:29): Now what should I do? 
Maria M (03/12/2024, 17:58:37): Thank you for your patience. 
Maria M (03/12/2024, 17:58:56): The system is updated so now we will be adding the Alexa service on Sonos. 
null (03/12/2024, 17:59:08): Ok 
Maria M (03/12/2024, 17:59:53): Could you please confirm if you have an Echo or Echo Dot 
null (03/12/2024, 18:00:29): A few different ones, but the room I’m in now has a dot 
Maria M (03/12/2024, 18:01:45): I see, Sonos only works with Echo or Echo Dot so we will be working on those. 
null (03/12/2024, 18:01:53): Ok 
Maria M (03/12/2024, 18:02:09): 1. Add the voice service to Sonos
     1. Open the Sonos app for iOS or Android.
     2. Navigate to Settings.
     3. Next to the system's name, select Manage, then select Voice Assistants.
     4. Select Add a Voice Assistant and follow the on-screen prompts.
     5. After being redirected to the Alexa app, tap Enable to use to sign in to your Sonos account and enable the Sonos skill. 
Maria M (03/12/2024, 18:02:28): 2-Discover devices in the Alexa app
After enabling the Sonos skill, the Alexa app will prompt you to Discover Devices. Alexa needs to go through this discovery process so it knows what names you’ve given to your Sonos products. You can also tell Alexa to Discover Devices by saying “Alexa, discover my devices.” 
null (03/12/2024, 18:03:52): Yes, been through these steps quite a few times already. But I’ll try again. 
Maria M (03/12/2024, 18:05:15): Thank you for trying again with me. 
null (03/12/2024, 18:06:53): The above instructions say you will be redirected and to tap enable however, when I click on the add Alexa icon it simply tells me to open the Alexa app and install Sonos skill 
Maria M (03/12/2024, 18:07:17): Thank you  and what happens when you do that. 
null (03/12/2024, 18:08:30): It says Sonos in now linked and it’s looking for speakers (same as before) 
Maria M (03/12/2024, 18:08:49): Thank you, could you please let me know how far is the closest Sonos from the echo ? 
null (03/12/2024, 18:09:08): It now says “Alexa couldn’t find a device”. 
null (03/12/2024, 18:09:31): Exactly the same problem as hundreds of others on the community pages 
null (03/12/2024, 18:10:14): Sonos is about 6 feet from echo. Both are accessible via their own apps 
Maria M (03/12/2024, 18:10:19): Thank you, coul dyou please confirm if you are using an Android or iOS device? 
null (03/12/2024, 18:10:48): IOS 
Maria M (03/12/2024, 18:11:25): I appreciate the confirmation. 
null (03/12/2024, 18:11:36): Seems that on 24th November lots of people had identical issues 
Maria M (03/12/2024, 18:11:48): By any chance you have the Amazon shopping car app installed on that phone? 
null (03/12/2024, 18:12:15): Shopping car? What’s that? 
Maria M (03/12/2024, 18:13:03): The Amazon app for shopping or purchases 
null (03/12/2024, 18:13:33): Yes I do but the Alexa voice request doesn’t touch my phone 
Maria M (03/12/2024, 18:14:26): My apologies I did not understand the above message. Please momentarily removed the Amazon app (not the Alexa app) and try to set up the voice service again. 
null (03/12/2024, 18:14:47): Ok 
null (03/12/2024, 18:17:17): Tried it. Same issue 
Maria M (03/12/2024, 18:19:00): Thank you for your efforts. To provide you with more effective assistance, we kindly request that you submit a diagnostic from the Sonos app. This will provide us with a comprehensive summary of your Sonos system, enabling us to pinpoint the potential causes of the issue you're facing. Here are the steps to follow: 
Maria M (03/12/2024, 18:19:05): Open the Sonos app >Go to the Settings menu and select  Visit Help Center.> Select Submit Diagnostics. Please share with me the confirmation number. 
null (03/12/2024, 18:20:07): **********
Maria M (03/12/2024, 18:21:17): Thank you, could you please also confirm what speakers is the closest to the echo device? 
null (03/12/2024, 18:21:59): A Sonos Amp…… etc

Moderator edit: diagnostic number removed

​@Corry P Can we get some update? Why does the status.sonos.com says everything is okay?

Hi ​@Arjol 

I have no update to give, regrettably - I don’t get them, and would not be allowed to share them if I did.

If you already have Alexa added to your system, it works without issue. It can also be added to your system, if the Amazon Shopping app is uninstalled for the duration of the setup process.

Therefore, there is no service outage, which is what the status page tracks.

Only one aspect of Alexa is not working, and that is discovery of Sonos devices by Alexa on Amazon devices - this alone does not constitute a service outage (so I have been told the multiple times that I have asked for the status page to be updated).

I hope this helps.

Hi ​@Corry P - I had Alexa already added and working perfectly on my Sonos, then, as of November 22nd, it stopped working. My normal routine is to disable and re-enable the Alexa Sonos Skill, this didn’t work.

Since then, after three separate sonos support attempts (each over 1 hour), its still down. Its great to hear the issue is known - every support interaction I had it was something to do with my setup which was never resolved.

If this isn’t an outage - I really question what is an outage? Surely the status page is to stop users burden support if its a known issue. Seems like a lot of people are struggling.

• Amazon reviews - Look at Amazon reviews for Sonos Skill. Its dropped down to 1* due to so many recent reviewers all stating same issue.
• Sonos Community - this is one single thread, but if you search you find lots of people all with the same problem having started different threads which each have lots of users struggling.

Obviously, as an S2 user, most of us have really been dragged through the houses with our Sonos. Just as the infamous App was becoming more stable - now Alexa is down.

Like many, Alexa is the main interface used by my entire household to interact with Sonos.

To save everyone time - be great if Sonos recognised the issue, so we could patiently wait (again) for a fix. 

But I so appreciate - this may be way above your pay grade. But at least you’re probably a few steps closer to “those in the know” than us.

Help, please!

Hi ​@Arjol et al

We have taken steps that we believe may resolved this issue for many or all of you.

Please try linking your Alexa accounts to your Sonos systems once more and let us know here if it has not worked for you.

I hope it goes well for you. Thanks.

Fantastic. It works! Thanks, ​@Corry P.

Looks like it is working fine again! Thanks!

Hi all! Looks like it went down again?

I think it’s gone down again, I’m unable to add products to Alexa 

Hi ​@Sapphire88 & ​@LukeJG 

I am sorry to hear that you are both having issues with Alexa again - if toggling the Sonos Skill for Alexa off and on again does not resolve the issue you are having, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.