Sonos won't play when i ask alexa to play?

Are any of your devices showing as 'offline' in Alexa App>Settings?

Please look at the steps I've listed in the Answer to this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126

UKMedia wrote:

Are any of your devices showing as 'offline' in Alexa App>Settings?

Please look at the steps I've listed in the Answer to this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126

Hi yes one of the sonos players is offline, but i thought that was because i don't have alexa turned on for it. is that why?

Yep

UKMedia wrote:

Yep

okay now all are online with Alexa and I just turned off the mic on the one speaker, so it won't hear me ask for alexa. I don't need all the speakers to hear me. Is that what you were referring to.

Still not working. It says "hmm to do that. Enable your Sonos skill in the Alexa app after doing that say Alexa discover devices.

I already did that.

Weird thing is once I go into Sonos app on my iPhone and click play button then I can ask Alexa to pause and skip. But once I play a video on Hulu on my phone it's as if Alexa doesn't have music to play from Sonos. Even though it's in the player but paused.

Could it be cause I am playing from Sonos app on phone as opposed to my computer?

hmm it actually seems to be when it is inactive for a while that it stops working... sorry for the contant replies

Hi

A couple of questions:

- Did you follow the steps in the link I replied to you?
- When it stops working can you check that the device is still online?
- Have you set-up the same music services/accounts within the Alexa and Sonos apps?

UKMedia wrote:

Hi

A couple of questions:

- Did you follow the steps in the link I replied to you?
- When it stops working can you check that the device is still online?
- Have you set-up the same music services/accounts within the Alexa and Sonos apps?

yes I did do the steps. I did a complete reset now. It isn't music from Amazon it's music from my Mac music library. It only happens when the music is paused for a few minutes. Seems to be something to do with it being inactive for a bit. But doesn't make sense cause its still in the app.

Thanks for this and I should have asked long ago - sorry. Voice control of local music libraries is not currently supported by Alexa but you should be able to pause and resume after starting in the App. However I do find that sometimes I need to include the room name in the command. Have you tried this? Please see this help article for supported music sources/services via voice control:

https://sonos.custhelp.com/app/answers/detail/a_id/4343?_ga=2.57175786.1121285110.1523427758-1479154436.1521274384&_gac=1.123080825.1523444829.Cj0KCQjw5LbWBRDCARIsALAbcOcQEBh0zI9fApEJB5KbLRWkuTpyREwEvYUB6pbj5ti2rqQMivEk6e8aAlPfEALw_wcB

UKMedia wrote:

Thanks for this and I should have asked long ago - sorry. Voice control of local music libraries is not currently supported by Alexa but you should be able to pause and resume after starting in the App. However I do find that sometimes I need to include the room name in the command. Have you tried this? Please see this help article for supported music sources/services via voice control:

https://sonos.custhelp.com/app/answers/detail/a_id/4343?_ga=2.57175786.1121285110.1523427758-1479154436.1521274384&_gac=1.123080825.1523444829.Cj0KCQjw5LbWBRDCARIsALAbcOcQEBh0zI9fApEJB5KbLRWkuTpyREwEvYUB6pbj5ti2rqQMivEk6e8aAlPfEALw_wcB

I don't ask Alexa to play specific songs from local librsrg. Just to continue playing what is on the app. IDK why it says enable Sonos skill it is enabled. I don't remember it doing this before. Just recently.

I also just had music paused from Amazon music and that also said the same message about enable Sonos skill but it already is enabled.

Okay, can you check that your location is correct against each of your Sonos One's two components in the Alexa App>Settings and also your profile in www.sonos.com. If these are all correct, then I suggest that you submit a diagnostic and post the number in this thread.

UKMedia wrote:

Okay, can you check that your location is correct against each of your Sonos One's two components in the Alexa App>Settings and also your profile in www.sonos.com. If these are all correct, then I suggest that you submit a diagnostic and post the number in this thread.

Not sure what you mean by location. All the Sonos are online and location Address same. IDK if that's what you mean.

Here is my diagnostics 399111744

Hi, michael319. Please clarify what you mean by location address. What we are referring to is your geographic location in your Amazon and Sonos accounts. Is this what you meant, too?

Edward R wrote:

Hi, michael319. Please clarify what you mean by location address. What we are referring to is your geographic location in your Amazon and Sonos accounts. Is this what you meant, too?

I don't understand. In Alexa app all my Sonos have the same addreas. IDK how to check on the Sonos account. Why would this affect snhtjjnf?

michael319 wrote:

Edward R wrote:

Hi, michael319. Please clarify what you mean by location address. What we are referring to is your geographic location in your Amazon and Sonos accounts. Is this what you meant, too?

I don't understand. In Alexa app all my Sonos have the same addreas. IDK how to check on the Sonos account. Why would this affect snhtjjnf?

There is no documentation published on what the specific tests or logic rules are in place for the Alexa/Sonos integration but some people have found that their home address in their Sonos profile has a bearing on whether the Sonos skill is displayed.

This is due to the fact that your location has to be set as appropriate for Alexa to function correctly. You can check your specified location by logging into your account at Sonos.com.

UKMedia wrote:

michael319 wrote:

Edward R wrote:

Hi, michael319. Please clarify what you mean by location address. What we are referring to is your geographic location in your Amazon and Sonos accounts. Is this what you meant, too?

I don't understand. In Alexa app all my Sonos have the same addreas. IDK how to check on the Sonos account. Why would this affect snhtjjnf?

There is no documentation published on what the specific tests or logic rules are in place for the Alexa/Sonos integration but some people have found that their home address in their Sonos profile has a bearing on whether the Sonos skill is displayed.

Edward R wrote:

This is due to the fact that your location has to be set as appropriate for Alexa to function correctly. You can check your specified location by logging into your account at Sonos.com.

Okay i am going to make sure my geographical location is in both the alexa app and my sonos account and amazon.

What i am noticing though is that it only happens when the music is paused for a period of time. so silly.

one thing i notice in the alexa app in the setting the Sonos speakers are labeled as 2nd Sonos One, 3rd Sonos one, 4th Sonos one.

should they be renamed to match the name of living room, bedroom? or can i leave them. i'm not sure how to tell which is which..

edit they can't be renamed because i already have living room, bedroom and office under settings as well and those are for the lights.

michael319 wrote:

one thing i notice in the alexa app in the setting the Sonos speakers are labeled as 2nd Sonos One, 3rd Sonos one, 4th Sonos one.

should they be renamed to match the name of living room, bedroom? or can i leave them. i'm not sure how to tell which is which..

edit they can't be renamed because i already have living room, bedroom and office under settings as well and those are for the lights.

This is showing correctly. There will be two entries for each Sonos One device - one for the Alexa component and one for the Sonos hardware.

Edit:

Can you just check in the Alexa App>Smart Home>Devices and confirm that no two devices have the same name? (I use the naming convention of Room Name + Device Type. e.g. Kitchen Sonos, Kitchen Echo Dot, etc)

UKMedia wrote:

michael319 wrote:

one thing i notice in the alexa app in the setting the Sonos speakers are labeled as 2nd Sonos One, 3rd Sonos one, 4th Sonos one.

should they be renamed to match the name of living room, bedroom? or can i leave them. i'm not sure how to tell which is which..

edit they can't be renamed because i already have living room, bedroom and office under settings as well and those are for the lights.

This is showing correctly. There will be two entries for each Sonos One device - one for the Alexa component and one for the Sonos hardware.

okay I updated my Sonos address.

Also I just asked Alexa to play and it said same message about enabling Sonos. But when I said "play in the office" it worked.

Never had to mention specifics before. Hmm

michael319 wrote:

UKMedia wrote:

michael319 wrote:

one thing i notice in the alexa app in the setting the Sonos speakers are labeled as 2nd Sonos One, 3rd Sonos one, 4th Sonos one.

should they be renamed to match the name of living room, bedroom? or can i leave them. i'm not sure how to tell which is which..

edit they can't be renamed because i already have living room, bedroom and office under settings as well and those are for the lights.

This is showing correctly. There will be two entries for each Sonos One device - one for the Alexa component and one for the Sonos hardware.

okay I updated my Sonos address.

Also I just asked Alexa to play and it said same message about enabling Sonos. But when I said "play in the office" it worked.

Never had to mention specifics before. Hmm

Was this command on an Echo device or a Sonos One?

UKMedia wrote:

michael319 wrote:

UKMedia wrote:

michael319 wrote:

one thing i notice in the alexa app in the setting the Sonos speakers are labeled as 2nd Sonos One, 3rd Sonos one, 4th Sonos one.

should they be renamed to match the name of living room, bedroom? or can i leave them. i'm not sure how to tell which is which..

edit they can't be renamed because i already have living room, bedroom and office under settings as well and those are for the lights.

This is showing correctly. There will be two entries for each Sonos One device - one for the Alexa component and one for the Sonos hardware.

okay I updated my Sonos address.

Also I just asked Alexa to play and it said same message about enabling Sonos. But when I said "play in the office" it worked.

Never had to mention specifics before. Hmm

Was this command on an Echo device or a Sonos One?

I only have Sonos. No echo devices since Alexa was built into these speakers. I didn't buy a separate echo.

That's strange, this does happen sometimes when initiated via an Echo device but not normally on a Sonos One.

UKMedia wrote:

That's strange, this does happen sometimes when initiated via an Echo device but not normally on a Sonos One.

yes it's new to me too. Maybe something updated on Alexa and this is the new norm.
I think it has to do with music being inactive.

Anything show on diagnostics