Hello,
after moving to a new location I wanted to setup my Play 1s again. I was able to add them as a new system and everything works fine in the sonos app. Then I reenabled my sonos skill in the Alexa app, but then no devices are found.
I did everything to make it work: reset speakers, rebooted devices, restarted app, relinked Alexa and Sonos. But those devices just cannot be found…
Are there any advices?
Hello
I’m sorry to hear you are having trouble setting Amazon Alexa back to your Sonos Play:1’s after starting a new Sonos system.
Please have a look at the following support page Alexa commands not working on Sonos, and more specifically the Advanced fixes.
If you require further assistance, don’t hesitate to reach out to our Sonos Support team, they can guide you setting back Amazon Alexa to Sonos step by step.
I hope this helps.
Sadly this doesn’t help. I followed each step in the linked document, chatted with the support, but the only answer was, that the fault has to be on Amazon’s side, while the Amazon support tells me that this is on Sonos’ side.
Five Play:1 and not a single one can be detected….nice!
I have the same “not detected” issue with a Symfonisk Bookshelf!
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