I bought two sonos ones to act as surrounds with my playbar in my living room. Besides a few small problems everything seemed to be working fine. Now the sonos ones will NOT execute music commands. When I ask Alexa to play a song, it acts like it is going to work and says that it is now playing in the living room but nothing happens. I have tried everything that I know to try and fix the issue. I have removed everything and readded everything again. I even changed the groups name thinking there may be a naming conflict. It is now named TV Room, but that didn't work either. Everything else works as far as Alexa goes, just NO MUSIC. This is really frustrating. Does anybody have any suggestions for me?
Best answer by klwlls11 1 November 2017, 02:10
It is now fixed. Thanks to everyone who offered advice and help. I did a factory reset on my Sonos Ones again. This time I went ahead and did a factory reset on the playbar and the sub as well. I then reset the sonos controller and started from scratch by setting up a new system. Once I got everything setup, everything is back working as it should. Thanks again.
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