Same issue for me since a few days :-(

I will try and contact Sonos over the next day or so, but not sure what they will say or do other than go through all the actions I have already done!

I’ve had the same issue since at least 05/24/2025. Apple Music will not play over Sonos (one, move, beam). If you look in the Sonos App, you will see an error message (at least part of it visible) “Couldn’t play content. Try again.” or “Couldn’t play “song name”. The connection to play.itunes.apple.com was...” It will repeat this same message trying every song in the playlist. My software is up-to-date. I’ve tried disconnecting and reconnecting to Alexa voice assistant and Apple Music and I get the same result. Apple https://www.apple.com/support/systemstatus/ shows Apple Music status green.

same to me since 2 or 3 days…. really annoying. 

Re-installed apple music from Sonos and from alexan but the issue seems to be in the sonos app…

I contacted the sonos support but they don’t know.

regards,

Yes, I saw those error messages too, very annoying…

I just finished a support call with Sonos. They acknowledged the issue and they are working on it. They did expect Apple Music to work from the App (iPhone or MacBook). They reset my system (several speakers) and now Apple Music works if initiated from the Apps but not Amazon Assistant. Hopefully, they will resolve the issue with Alexa soon.

I’m not having the issue with Apple Music on any of my Sonos speakers. However, my speakers are all the current generation of all speakers mentioned. My Sonos Ones have been replaced with Era 100’s. My point being is that I wonder if only the older generation speakers are being affected. Might be worth mentioning to Sonos Tech support.

Everything working now (05/26/2025; 11:00pm Eastern).

I can confirm - it is working again

Same here in the uk at 7.30 am. Thanks everyone!

Sale here in France si ce yesterday 11pm!

thanks!

Hmm.  Am I the only one STILL having this issue?  im in the US (Chicago);  I just tested again and getting the “I’m having trouble with that right now”

Rivfam26… you may want to try resetting your system (power cycle each device) and try again. I had to do that to get things working with iOS/macOS app and Apple Music yesterday. Then Sonos must have fixed something on the server side to re-enable Alexa control. It is still working for me in US (NC).

It is not working since one week!. I tried everything but not working 

Also had this issue but not fixed doing:

• in sonos app: remove alexa skill from all sonos

• in alexa app: disable sonos skill
• in alexa app: remove all sonos devices and groups related to sonos
• in alexa app: log out of alexa account - log back in
• in alexa app: double check and remove stray sonos devices
• in alexa app: re-enable and bind sonos skill

• in sonos app: re-add alexa skill to speakers

I continue to have this issue. I tried all the troubleshooting online with disabling skills and checking updates etc. Anyone else? Any solution yet?

Beyond the online stuff, have you called Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

I know that was a period when this was a “known issue”.  Another time I needed up signing out of Apple on the Alexa app, deleting it, rebooting the phone, and then reinstalling and reconnecting to Apple.  Make sure that SONOS is set to be the default music source for the room.