Sonos One not playing Alexa output

I got a solution that worked for me from another forum:

Login to the Alexa portal on a computer (not a mobile device);

alexa.amazon.com
alexa.amazon.co.uk

Pick the one that's correct for your region.

With the 'Smart Home' section, select devices. In this section find any Sonos products and hit the forget button. Then move back to the Smart Home section and select smart home skills which is located at the bottom. Next to Sonos select Disable.

Once this is done, open the Sonos app;

More > Settings > Room Settings > Select the room which contains the ONE > Voice Services (might ask you to login) > Amazon Alexa > A pop up will appear > Remove Amazon Alexa from this room > Once removed select the MORE tab > Voice Services > Follow the install steps again.

Once that's done, move back to the Alexa website portal and select SKILLS. Search for SONOS, enable the skill. Once done search for devices. Check within the Smart Home section under devices that all your Sonos products are showing. Then give the speaker a go.

I have 2 x Play 1's & The Playbar in a surround setup located in the living room. I have an Echo Dot in the living room also and one in the bedroom. Following the release of the Alexa/Sonos integration, I set it up and it worked once, maybe twice. It then stopped working i.e. Alexa will say "playing ... in the living room" but no audio will play.

The apps and devices are up to date and I have rolled back the integration, forgot the devices and reset it, but still the same issue occurs. I even tried renaming the group in the Sonos app and retrying with that.

Massively disappointed with the experience so far. Tell me this is a beta release??

Hi guys, I just wanted to share that Flash Briefing will be available on the Sonos One by November 22nd.

I am using the Sonos One I received today. I’ve got everything set up properly I believe but here’s the issue I’m having... the music plays fine through sonos app and commands but any non sonos commands aren’t outputting through the speaker. For example, if I ask for the flash briefing it will tell me “here’s your flash briefing” and then nothing will come out of the speaker. Same for “sleep sounds.” If I ask it to play a sleep sound it will say it’s playing but it won’t actually play. Seems to be the skill outputs but I could be wrong. My echo dot is working fine.

Isn't this intended? I thought all the professional Sonos One reviewers said that "flash briefing" was one of the things that Alexa would not do through the Sonos one (they made it sound like it was a purposeful limitation -- not a bug).

If it’s intended, it appears broken. The Sonos One will say “here is your flash briefing” but then nothing after that. If the flash briefing doesn’t work then it should probably tell you that. But it’s not just the flash briefing anyway. Not sure why this would be by design.

Interestingly I forgot that I had a similar problem. I couldn't get the Sonos One to stream any radio station. I then asked it to play some reggae, which it successfully did from Amazon Music. After that, radio stations etc all seem to work fine - for now....

The best place is here in the community. The announcement threads for Sonos One has a lot of good details in it.

Yeah. My suggestion would be to have an official "known issues" thread or something. Especially if this is in beta. Otherwise it's going to be a headache for you guys and especially those of us looking for non configuration related solutions. A lot of the posts here are just user error.

We've been considering it. I hate to admit it, but the odds are that people might not read that thread and will ask the same questions anyway. We tend to get questions asked in the announcement threads that are answered in the announcement thread's first post.

How is this released with such massive software flaws??

Ive just bought two play 1's with alexa. Apart from the weather and telling jokes. It dont do a fat lot. Certainly dont play your music or operate sonos. Should have got two old models and gone back to the app

People would be less frustrated if Sonos told us what was happening. There have been comments on these pages but they are limited to ‘its software and it will eventually work.’ But when??? It isn’t really good enough to sell a product that is not working properly yet. I didn’t see in any of the literature that the Sonos One will not perform as well as an echo dot!

Cone on Sonos, tell us when you will start to send out software updates so we know when things might start to get better. Even if it is just a step in the right direction.

Great speaker, useless communications from Sonos and and utterly useless Echo.

I tried switching my default music service from Spotify to Amazon Music, but the problem persists.

I did some searching and found on a review of the Sonos One on "the-gadgeteer" that:

"At present, not all of Alexa’s voice commands work with the Sonos One, such as asking Alexa for a flash briefing, but an update will address this soon. "

That describes my issue. Certain skill commands are not working like the flash briefing or sleep sounds. So I will hope that info above is correct and an update will address it soon.

I will say I'm not having the same problems others are describing above like music not playing at all, or nothing after one song or problems with targeted commands like play music in kitchen. I have a Sonos Play 1, Sonos One and Echo Dot.