Skip to main content
Answered

Sonos One doesn’t stop playing music when using alexa commands

  • January 1, 2020
  • 3 replies
  • 2889 views
W

Hi, after ten minutes of radio app use, my new sonos one fails to respond to voice commands to stop.

My old echo dot and my Sonos beam are fine.

The only command that works is “mute” but that is just covering up a major issue that streaming is still using data.

 

 

Best answer by UKMedia

Can you try Disabling then Re-Enabling the Sonos Skill within the Alexa App.  Please let us know how you get on. ...and Happy New Year :)

    G
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    3 replies

    UKMedia
    • UKMedia
    • Answer
    • January 2, 2020

    Can you try Disabling then Re-Enabling the Sonos Skill within the Alexa App.  Please let us know how you get on. ...and Happy New Year :)

    Remember: Sometimes Red Wine helps :)
    S
    H
    • Hammo
    • Lyricist I
    • January 2, 2020

    Thank you very much, this has fixed the problem.

    many thanks

    P
    • PegLeg
    • Contributor I
    • January 2, 2020

    This has not fixed the problem for me. I discovered if I say “pause” I can make the radio or music stop. In the past I could say “off” or “stop” or most other logical words to make the thing turn off. Now I find that “pause” only works.

    Terms & ConditionsCookie settingsAccessibility statement