Best answer by jgatie
View originalSonos Move Alexa Voice Control not working
There must be something wrong with Sonos’ explication on how to install Alexa, when so many people miss this step in the proceedings…....
Agree. I went a few months and didn’t realize that I didn’t have this enabled.
There must be something wrong with Sonos’ explication on how to install Alexa, when so many people miss this step in the proceedings…....
I had the same problem but solved it this way. Go to Settings in the Sonos app and click on Services. Under Voice click on Amazon Alexa. Under Sonos Product you should see Move. Click on it and then add to Alexa.
Thank you PhilW1956!! Worked like a charm. This most likely is the resolution for most.
This worked perfectly. Under Settings, services, voice control, check Move and it walks you through it!
*****THIS IS HOW TO FIX IT if you already have all your other Sonos speakers working***** you start by going through this on your Sonos app. Thanks Prime Steezl
Ok I got the new Move for Christmas and ran into the same issue (all lights on etc but no voice assistance) but figured it out. I use Alexa and the Move showed up separately from my TV Group (Playbar, Sub and 2 Sonos Ones) in the Alexa app. The Move was automatically enabled and listed. So I went to the Sonos app --> Settings --> Services --> Voice Section --> Alexa --> and in the Sonos Product Section I saw the TV Group and NOT the Move. I saw an add product button and clicked it. My TV Group was checked but not the Move. Once Checked The Move now works with Alexa :) Hope this helps someone else too.
I don't think it's automatically assumed you want to use it with Alexa since Google is also now an option for the speaker.
Thanks for the suggestion, this worked for me!
https://support.sonos.com/s/article/3517?language=en_US
Genius - this worked perfectly! Thanks for your help...
Cheers, Lee
I don't think it's automatically assumed you want to use it with Alexa since Google is also now an option for the speaker.
This
https://support.sonos.com/s/article/3517?language=en_US
This specifically corrected my issue. Voice services now working on Sonos Move. Thanx
https://support.sonos.com/s/article/3517?language=en_US
I don't think it's automatically assumed you want to use it with Alexa since Google is also now an option for the speaker.
Within the Alexa app, it just tells you to add it as a Sonos speaker and then select 'Discover Devices', which is I guess what everyone here is doing? My other Sonos speakers are listed as Sonos devices and they work just fine?! 🤔
I don't think it's automatically assumed you want to use it with Alexa since Google is also now an option for the speaker.
The microphone white light is lit. So the mic should be ready and working.
Is the light on the top indicating that the microphone is on lit? It's quite possible to accidentally turn off the mic when you pickup the Move by the handle. Your palm and thumb are right there. I've done it a few times myself.
Mind you, Alexa DOES work for my other sonos speakers, just not the Move. So I disabled sonos skill in Alexa app and reconnected. Confirmed the Move is visible and connected to Alexa in the Alexa app.
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