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Sonos Move Alexa Voice Control not working

  • 25 September 2019
  • 22 replies
  • 30599 views
M
My new Sonos Move arrived this morning. It's set up and playing music from the Sonos App however, Alexa Voice Control isn't working. Microphone on Sonos Move is on (light on), speaker has been discovered by the Alexa App, and I've disabled and re-enabled the Alexa Sonos Skill. Still not responding to voice control.
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Best answer by jgatie 25 September 2019, 21:28

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22 replies

Smilja
Alexa is only available in WiFi mode, and not when the Move is in Bluetooth mode.
»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
M
Thanks @Smilja. Alexa wasn't working when in Wi Fi mode however, it is now after another Sonos skill disable and re-enable.
S
Same exact problem as OP. White light on at top signaling it's connected via wifi and not a blue light (Bluetooth connection).
Mind you, Alexa DOES work for my other sonos speakers, just not the Move. So I disabled sonos skill in Alexa app and reconnected. Confirmed the Move is visible and connected to Alexa in the Alexa app.
melvimbe
Same exact problem as OP. White light on at top signaling it's connected via wifi and not a blue light (Bluetooth connection).

Is the light on the top indicating that the microphone is on lit? It's quite possible to accidentally turn off the mic when you pickup the Move by the handle. Your palm and thumb are right there. I've done it a few times myself.
Danny
S

Same exact problem as OP. White light on at top signaling it's connected via wifi and not a blue light (Bluetooth connection).
Is the light on the top indicating that the microphone is on lit? It's quite possible to accidentally turn off the mic when you pickup the Move by the handle. Your palm and thumb are right there. I've done it a few times myself.
The microphone white light is lit. So the mic should be ready and working.
L
Exactly the same issue here. Enabled and disabled multiple times. Other Alexa-enabled speakers are working just fine. Amazon App says all is exactly the same as the other devices, as does Sonos app. Removed device and added again several times. Voice Control still not working.
melvimbe
Within the Alexa app, do you see the Move listed as an Alexa device? If you do not, then I would go int the Sonos app, voice control settings and make sure the Move is specifically add as an Alexa enabled device. i don't have the exact steps in front of me, but I believe it's rather intuitive.

I don't think it's automatically assumed you want to use it with Alexa since Google is also now an option for the speaker.
Danny
L
Within the Alexa app, do you see the Move listed as an Alexa device? If you do not, then I would go int the Sonos app, voice control settings and make sure the Move is specifically add as an Alexa enabled device. i don't have the exact steps in front of me, but I believe it's rather intuitive.

I don't think it's automatically assumed you want to use it with Alexa since Google is also now an option for the speaker.
Within the Alexa app, it just tells you to add it as a Sonos speaker and then select 'Discover Devices', which is I guess what everyone here is doing? My other Sonos speakers are listed as Sonos devices and they work just fine?! 🤔
U
Same issue, disabled and re-enabled the skill several times. My Play One isn’t listed as an Alexa device, just a speaker, but it is set up as a group in the Alexa app, and it does show as both an Alexa device and speaker, but the move doesn’t. Are we just awaiting a software patch for it?
jgatie
If this is your first Alexa enabled Sonos speaker, you need to add the Alexa Voice Control service to the Sonos app. See this link for details:

https://support.sonos.com/s/article/3517?language=en_US
melvimbe
@jgatie link is close to what I was referring to. After you have the voice service setup, you'll want to click on the Alexa service and you should see a list of all your Sonos speakers that have built in mics, but not all of them will be setup. For me personally, some are setup with GA, not Alexa. With the Move, I had to specifically say that I wanted to set it up with Alexa here to use the mics.
Danny
P
Userlevel 2
I had the same problem but solved it this way. Go to Settings in the Sonos app and click on Services. Under Voice click on Amazon Alexa. Under Sonos Product you should see Move. Click on it and then add to Alexa.
R
Userlevel 1
Badge
If this is your first Alexa enabled Sonos speaker, you need to add the Alexa Voice Control service to the Sonos app. See this link for details:

https://support.sonos.com/s/article/3517?language=en_US
This specifically corrected my issue. Voice services now working on Sonos Move. Thanx
P
Within the Alexa app, do you see the Move listed as an Alexa device? If you do not, then I would go int the Sonos app, voice control settings and make sure the Move is specifically add as an Alexa enabled device. i don't have the exact steps in front of me, but I believe it's rather intuitive.

I don't think it's automatically assumed you want to use it with Alexa since Google is also now an option for the speaker.
This
P
This worked perfectly. Under Settings, services, voice control, check Move and it walks you through it!
L
If this is your first Alexa enabled Sonos speaker, you need to add the Alexa Voice Control service to the Sonos app. See this link for details:

https://support.sonos.com/s/article/3517?language=en_US
Genius - this worked perfectly! Thanks for your help...

Cheers, Lee
J
Within the Alexa app, do you see the Move listed as an Alexa device? If you do not, then I would go int the Sonos app, voice control settings and make sure the Move is specifically add as an Alexa enabled device. i don't have the exact steps in front of me, but I believe it's rather intuitive.

I don't think it's automatically assumed you want to use it with Alexa since Google is also now an option for the speaker.
Thanks for the suggestion, this worked for me!
S

Ok I got the new Move for Christmas and ran into the same issue (all lights on etc but no voice assistance) but figured it out. I use Alexa and the Move showed up separately from my TV Group (Playbar, Sub and 2 Sonos Ones) in the Alexa app. The Move was automatically enabled and listed. So I went to the Sonos app --> Settings --> Services --> Voice Section --> Alexa --> and in the Sonos Product Section I saw the TV Group and NOT the Move. I saw an add product button and clicked it. My TV Group was checked but not the Move. Once Checked The Move now works with Alexa :) Hope this helps someone else too.

M

This worked perfectly. Under Settings, services, voice control, check Move and it walks you through it!

*****THIS IS HOW TO FIX IT if you already have all your other Sonos speakers working***** you start by going through this on your Sonos app.  Thanks Prime Steezl

T

I had the same problem but solved it this way. Go to Settings in the Sonos app and click on Services. Under Voice click on Amazon Alexa. Under Sonos Product you should see Move. Click on it and then add to Alexa.

 

 

Thank you PhilW1956!!  Worked like a charm.  This most likely is the resolution for most.

106rallye
Userlevel 7
Badge +17

There must be something wrong with Sonos’ explication on how to install Alexa, when so many people miss this step in the proceedings…....

jfranche
Userlevel 3
Badge +3

There must be something wrong with Sonos’ explication on how to install Alexa, when so many people miss this step in the proceedings…....

Agree.  I went a few months and didn’t realize that I didn’t have this enabled.

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