Sonos beam alexa responds to wurstion but doesnt play anything

  • 23 November 2020
  • 1 reply

Hello Everyone 

I just purchased Sonos beam and trying to set it up with my LG smart tv. It working fine with tv but built in Amazon Alexa responds to my question but doesn’t play anything. I tried to disable and enable skills in Alexa app but no luck. Please help me.

 Thank you 

1 reply

Userlevel 6
Badge +17

Hi @Harry2080.

Welcome to the Sonos community and thanks for bringing this to our attention. I understand where you’re coming from especially if we have tried some possible tips and tricks but nothing helped. Let me help you out with that.

Allow me to recommend the following guides and please do follow accordingly.

  1. Log out of ALL Amazon-related apps which are and not limited to the following. (Amazon Prime, Amazon Shopping, Amazon Alexa, etc.) 
  2. Open the Amazon Alexa app and disable the Sonos Skill.
  3. De-register any Sonos product on the Alexa App.
  4. Open the Sonos App.
  5. Remove the Alexa Voice service.
  6. Force close Sonos app.
  7. Force close the Alexa App.
  8. Reopen the Sonos App. Add Alexa as a voice service.
  9. Open Alexa app Add Sonos as skill
  10. Register Sonos speaker
  11. Add music service.
  12. Test to check if it works.
  13. Submit a diagnostic to capture all information performed on the Sonos devices.

Please let me know how it goes. We are always here to help.