March ‘26 still no further. Wow!
Still can’t get rid of the ‘red stripe’ device offline. Some settings may not be available.. Been ages now. Appalling! Didn’t really need to buy Alexa compatible speakers. Sonos, Alexa owes you a few...!
If anybody has any fixes that aren't online, let me know.
Jay Bullrich
Best answer by AjTrek1
Looks like you are in the Alexa App. We nor Sonos can troubleshoot the Alexa app. Except to have you delete it and reinstall it.
So the questions are…what do you see in the Sonos app? Are all your devices active and can you control them via the Sonos app?
Not sure I understand your post. What is a ‘red stripe’ device? What is the issue you’re experiencing, exactly? Have you performed a network refresh, by unplugging all Sonos devices from power, then rebooting your router, and waiting two minutes before plugging back in your Sonos devices?
I’ve worked it out. Sort of. I’ve got my Playbar and One SLs in a group so they aren't compatible and Alexa obviously can’t read it but the single Alexa compatible speakers work on their own including the One SL’s weirdly. The Playbar also works on command but not in a group. Hey ho! As you see here, the device list shows the device is online but when you click it it shows offline. It still works though but it’s annoying. I'm just wondering if it’s because there are Alexa compatible and incompatible speakers on the list. Here's the pics:
🤔
+19I get the same for all Sonos rooms. Disabling/Enabling the Sonos skill did nothing. Asking an Echo speaker to play a Sonos room does NOT work. I Don’t use Alexa voice control on Sonos speakers.
Looks like you are in the Alexa App. We nor Sonos can troubleshoot the Alexa app. Except to have you delete it and reinstall it.
So the questions are…what do you see in the Sonos app? Are all your devices active and can you control them via the Sonos app?
It might be that not all my speakers are Alexa compatible which means I can’t set up rooms/groups on Alexa. One of the sets of speakers, my One SLs, is sometimes able to be commanded by Alexa but full integration can only happen if I spend more money and upgrade.
Yes, I can control them all with the Sonos app. I guess I'm getting lazy and want to voice control… which Sonos also do but on limited products.
For now, I need to accept my limitations…
Heard the Playbar is better for music than the Arc Ultra. I love my Playbar so will have to live with my System not being technologically’complete’ for the time being.
Cheers for your interest
Jay
When I had PLAYBARs, I controlled them using Alexa on a Dot. The PLAYBAR just didn’t have a mic, but all of my Sonos system responded to voice commands issued to an Alexa device that did.
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