Randomly playing music in the middle of the night
Since I added a SonosOne to my existing setup (I already had a 5 and two 3's in my living room, hooked to my Dot, and another Alexa in the house), I've had Sonos start playing music randomly in the middle of the night a few times. They have all been days where I had played a lot of music ... can't imagine how that is related, but it seems like more than coincidence. I live alone and have no pets, so nothing could be causing this - doesn't make sense.
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Had you been giving commands to play music through Alexa? Did you stop the music through Alexa ("Alexa, stop [on room name]"), or through the Sonos app when you were done?
If you are using the line-in input from the dot and hit the play/pause button on Sonos (or use the Sonos app) it will mute the speakers, However, if your dot keeps feeding music into the line-in of your Play5, then after a break between songs or a period of silence then Sonos sees it as a new line-in autoplay session.
To keep this from happening, make sure that you turn off your music through Alexa if you're using the line in.
You haven't mentioned what speakers you have. Do you have one that has a line in? Have you checked to see that whatever is playing isn't coming in via that?
Might be worth running a system diagnostic within 10 minutes of the next occurrence, and then calling in to Sonos to discuss the issue.
I have a new Sonos ONE with Alexa. I fell asleep to a rain playlist being played in spotify on a sleep timer, but it came back on in the middle of the night (about 2am) and then again a bit later (about 4am).
I did have an alarm set, one by Alexa for 0730 and one in the sonos app for 0700. So neither should explain what happened.
The diagnostics number I got in the controller under advanced settings is: 1982824233
Do I just wait for someone from Sonos to take a look, or should I contact support?
I know that this will be the last thing on your mind at 5:07 AM but if you are able to submit a diagnostic as soon afterwards as possible it will help Sonos to investigate.
I think the first question to ask is 'Did I request this music earlier on my mobile device'? ... if so, find the device and the App that was used and make sure the App is not allowed to run in the background on the mobile.
Hope the diagnostic gets to find the culprit. It’s not nice to be woken in the middle of the night with loud music blaring, with no apparent explanation. ?
My advice, play something that isn't Spotify on Sonos, and change your wireless network's password. Note that if you do change the wireless credentials, you'll need to wire one of your Sonos devices into the router temporarily so that you can change the password to the new one.
If you have a Spotify subscription and if you are using Spotify Connect, then see here.