Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,089 Topics
  • 24,196 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
  • 2
  • 38
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
  • 7
  • 111
Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
  • 4
  • 179

3089 Topics

R
Richie333Contributor I
asked in Amazon Alexa and Sonos

Can’t link Sonos app in Alexa

I’m having problems linking sonos skill in the Alexa app. I recently switched from UK to Au account when sonos skill became available in Australia. When I switched Alexa couldn’t find my speakers and so I deleted them from my Alexa app and disabled the skill. Now when I try to re-enable it I get as far as allow Alexa to control your sonos system but the app just hangs and nothing happens when I press the Okay button. Frustrating! Hope someone can help! ??

2
UKMedia
6 years ago
R
Retro CContributor I
asked in Amazon Alexa and Sonos

Sonos One (Gen 2) Microphone Sensitivity for Alexa

Hi All. I have recently replaced my old Echo device with a Sonos One (Gen 2) in my kitchen. I set up Alexa and it generally works fine, but any moderate background noise renders the microphone useless, and Alexa will not react unless I speak directly into the mic. I also own an Arc and a Roam and both work flawlessly. I have found some threads on here discussing the issue, but it is not clear to me whether this is a general Sonos One problem or whether to consider a replacement unit. Does anyone have a bit more insight? Thank you.

1
Ken_Griffiths
2 years ago
A
Alexander500Contributor I
asked in Amazon Alexa and Sonos

Issues/bugs with Alexa

I have recently bought Sonos for my apartment and for the most part I’ve been happy with it and think it’s great! However, I do experience a few bugs and what not. My setup is as follows: Living Room: 2x Sonos One + PlayBase Kitchen: Sonos One Bedroom: Sonos One Music Service: Spotify The bugs/issues I experience: 1. When playing music and I want to set a sleep timer, it doesn’t work even though Alexa acknowledges it. 2. I can’t get meditation skills to work. Either they won’t open and Alexa says ‘Something went wrong’ or the speakers just stay silent. 3. When I ask Alexa to play songs by X artist or latest album, it just plays one song. If I ask Alexa to skip the song, it will just play it again from the beginning. 4. When I ask Alexa to read a book from my kindle Alexa says the title of my book and then ‘Something went wrong’ 5. When I ask Alexa to play different songs in multiple rooms it only works 1 out of 7 times or so. Mostly it will just stop music in o

6
UKMedia
6 years ago
J
JTIMContributor I
posted in Amazon Alexa and Sonos

Using Alexa on two Sonos One devices

I have just bought a second Sonos One. I am using each Sonos One in different rooms. If one of the Sonos is switched off, or not playing music, then Alex responds. However, if one is playing music then the second Sonos will not play anything and Alexa will not respond and tells me to set up the Sonos skills app. However, sometimes, it might switch the music off in the other room and then play. No idea what is going on. So, can you use Alexa on two devices that are playing at the same time?

3
Airgetlam
6 years ago
D
djm1Lyricist I
asked in Amazon Alexa and Sonos

Alexa

I bought a Sonus1 with Alexa. Set up ok and worked wonderfully. Yesterday Alexa stopped talking. Ecerything looks ok but U cannot get Alexa to work again?

8
FulshearKid
6 years ago
E
everclearmatrixAvid Contributor I
asked in Amazon Alexa and Sonos

Alexa With Sonos

When will Sonos integrate with Alexa? I see all of this information about the Sonos One, which sounds really cool, but from my reading if you already have an Echo or Echo Dot, you will be able to use that as controller as well - correct? I currently have several Sonos Connects in a central closet connected to in-ceiling speakers in all the main rooms of our house. Will I ever be able to use Alexa to say "Play X in the kitchen" and have the Sonos play from the in-ceiling speakers or no? Thanks!

5
jgatie
6 years ago
C
ColmAvid Contributor III
asked in Amazon Alexa and Sonos

Echo dot volume drop on requests

Hi I have an echo dot in my kitchen and sonos throughout the house . When I say Alexa to the dot, the volume on all speakers drops until the request is complete. Can I stop this from happening to the speakers located on other rooms (I.e. Those not in the kitchen). Very annoying for listeners in other rooms.

3
M
6 years ago
R
RockmeContributor I
asked in Amazon Alexa and Sonos

Sony KDL-40W2000 problem no ARC connection

My Sony KDL-40W2000 does not have ARC connection. When i use the adaptor cable to the optical connection on the Sky box things work fine until i turn the TV off - the sound from the TV continues through the Beam. Any ideas how to fix this.

2
R
5 years ago
I
inzunzaContributor I
asked in Amazon Alexa and Sonos

New sonos 1 ,when will be available for mexico in spanish any one knows

[b]New sonos 1 available in mexico When????[/b]

4
I
6 years ago
R
RachelBardwellContributor I
posted in Amazon Alexa and Sonos

Sonos one voice control Spotify family premium

I'm having problems does anyone know if it's possible to use voice control to play music from different Spotify family premium accounts? As all set up on my husbands phone but when I try and set up Alexa on my phone it does not give option of Sonos device and I can't speak to Alexa to play the tracks on my Spotify account?

3
J
6 years ago
U
ukzerosniperContributor I
asked in Amazon Alexa and Sonos

Alexa thinks i'm in California, how do I fix her?

When I ask Alexa for the weather, she tells me the weather in California. How can I update her and get her to realise that I live in the UK? Thanks guys

1
H
6 years ago
S
StephenTrooperContributor I
asked in Amazon Alexa and Sonos

How to identify sonos devices in Alexa groups?

It’s great that we can now drop the “Alexa, play [u]in the lounge[/u]”, when the instruction is given in the lounge!! But how do you identify which Sonos device is in which room, using the Alexa app, when the device names listed are different to those displayed in the Sonos app??!! My Sonos system has changed over time, with speakers being moved from one room to another as my system has grown. As a result, there is a mismatch between the device names I see in my Sonos app (in Settings->Room, which, incidentally, are also different to what I see listed under Setting->About my Sonos System) and what I see listed when I want to add devices to groups using the Alexa app. How do I resolve this confusion? For example, the Alexa app lists a Sonos device called “Den”. It’s one of my speakers for sure, but I’ve never called any room the “Den” and vaguely recall this being named by a Sonos engineer on a support call. But a device called “den” is nowhere to be found in my Sonos app!

4
melvimbe
4 years ago
D
DinoAContributor I
asked in Amazon Alexa and Sonos

Sonos with Echo Dots

Have just bought a Sonos 1. And another on the way...I also have two echo dots...New to this so would like a step by step if possible on how to creat a network with 2 Sonos 1 and 2 Echo dots all on Alexa voice command but able to play different music in different rooms and/or all the same music for parties and such...Sonos 1 is =hooked up and controlled by Alexa as well s Echo Dot #1...Echo dot #2 and Sonos #2 are still packaging waiting for details on how to hook its all together...Any help would be greatly appreciated. Tanks

5
bockersjv
6 years ago
L
len9900Contributor I
asked in Amazon Alexa and Sonos

Auto grouping for music playback

I have a Sonos one in my bedroom and kitchen. I used to be able to ask Alexa to play music while in one room (say the kitchen) and it would only play in that room. Now it’s playing in both rooms automatically and I never changed any settings. It’s very frustrating. How can I stop this from happening?

1
UKMedia
5 years ago
Y
yossieTrending Lyricist I
asked in Amazon Alexa and Sonos

ARC (when playing TV via ARC) goes quiet for ~15 seconds after Alexa command.

My setup: ARC + 2 x oneSL (surround.)  My ARC is defined as a Speaker in Alexa.  It is not in the same group as the Echo.When watching TV, if I say ‘Alexa turn on lights’ - it does - and provides audio feedback via Echo speaker.  BUT, then the sound coming from ARC goes and stays very low for ~15 seconds before returning to normal.  If I say ‘Alexa stop’ during this period, the volume pops right back up.  This seems to happen if the music is coming from the Echo as well (though, in this case, saying ‘echo stop’ actually stops the music too.)My Echo is located behind my head, close to me, and it is the one that answers - not the Sonos speaker, when I talk to it.  Alexa audio playback happens, as desired, on the Sonos.Thanks for any and all assistance in fixing this uniquely annoying issue.

30
Ken_Griffiths
1 year ago
jfranche
jfrancheEnthusiast I
asked in Amazon Alexa and Sonos

Can you link an Echo Dot to a specific Sonos speaker?

I hooked up a dot in my kitchen?”, which has a Play:5. I want to be able to just say “Play music” and not “Play music in Kitchen”. I’d also prefer if Alexa spoke through the Sonos speaker all the time, versus answering questions through the Dot.

5
bockersjv
6 years ago
T
TMONZContributor I
asked in Amazon Alexa and Sonos

Alexa voice too loud

It’s far too loud. When I ask for my flash briefing she speaks at a normal volume. Then when the briefing plays it’s incredibly low so I have to turn the volume up. Then when Alexa speaks up again she’s SO VERY LOUD. This issue seems to come up over and over with no actual solution. All n all the Sonos 1 seems to have been a gimmick. Well I fell for it. Had I known how sketchy Alexa was in this I wouldn’t have opted for it.

2
T
4 years ago
M
MarkA75Contributor I
posted in Amazon Alexa and Sonos

Alexa dot and Sonos

Hello, I have a question to the community... I have an Alexa dot connected to a stereo system via aux cable, and also a Sonos system with 3 speakers. My question is - can I tell Alexa to play music on a stereo system AND on Sonos as well? I have no problem when asking Alexa to play music on stereo system OR on Sonos, but can't get her to play music on both systems at the same time. Is this possible? Thank you

3
Ken_Griffiths
5 years ago
R
RalpfocusProdigy III
asked in Amazon Alexa and Sonos

Sonos Alexa, more detail on how it works?

So a very new poster to the forums but a user of them and Sonos for 3 or 4 years. Having searched the forums I have been unable to find a more detailed description of how the integration with Alexa works beyond that given in interesting posts like https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-alexa-and-local-nas-stored-music-6791479/index1.html These posts describe the process along the lines of 1 - echo hears you 2- echo sends voice to Alexa servers 3 - Alexa servers translate voice to text 4 - Alexa servers process the request, determining what music to play on what speakers 5 - Alexa sends request to Sonos cloud. 6 - Sonos cloud sends request to your speakers. Steps 1 to 3 seem straight forward, it is after that point that the process is less clear. The Sonos cloud (presumably this is a true cloud service?) cannot directly send the request to the local Sonos device(s) as the local firewall will block an incoming request, so life must be a bit more

7
R
6 years ago
J
jackvinsonContributor III
asked in Amazon Alexa and Sonos

Renamed a room, SonosOne won't play to it

Hello all. I've renamed one of my rooms from "Office" to "Dungeon" because that was going to be more fun. I did the renaming via the Sonos app. But the new name appears both on the Sonos and Alexa applications, so it seems everyone knows about the new name. However, when I ask Alexa (via the SonosOne) to Play Artist in Dungeon, she has no luck. She keeps telling me she cannot find a song called "in the dungeon" or "in dungeon" by that artist. (I checked the same request in other rooms and there is no problem with understanding my meaning.) But! When I start music in the Dungeon on Sonos app and then ask Alexa wha is playing in the Dungeon, she has no problem telling me that information.

2
MikeV
6 years ago
K
KojackContributor I
posted in Amazon Alexa and Sonos

Sonos Surround sound problem

I have a sono soundbar and 2 play ones in my front room setup to listen to surround sound movies, this works perfect.. But my sound bar and tv mains lead is behind the flat screan on a Wi-fi switch so this all turns off together witch means the rear play ones can’t be used at all for music because of the way Sonos is setup in this format the play ones need to connect to the soundbar to play any sound. Now my question is if I replace the play ones with the new play ones with Alexa built in would I beable to have them setup the same and would they play without the sound bar

2
K
6 years ago
O
ooshockContributor II
asked in Amazon Alexa and Sonos

Sonos one with Alexa timers

I have been unable to change the timer tones under settings in my sonos one device. I can change it to a different tone but it never changes it

6
O
3 years ago
J
JFJanikContributor I
asked in Amazon Alexa and Sonos

Enable Sonos Skill

Hey Guys, I recently got the Sonos One Gen 2, and have finished setting it all up. However whenever I go to the Services & Voice settings in the Sonos App S2, it keeps asking me to enable the Sonos Skill, even though I already have. When I go to press on it and it takes me to the Alexa it says I have already enabled it. I'm just wondering if this is a bug or if I have missed something setting it up. Thanks guys.

5
C
3 years ago
T
tomc1981Contributor I
posted in Amazon Alexa and Sonos

Spotify stopped working on Sonos One

All was working fine, until this week when Alexa announced that it was starting a free trial to Amazon Music. I don't want one, but it didn't give me an option to argue it, so I moved on. After that, Alexa will play anything on the dot, but won't transfer Spotify to the Sonos One. It'll pause, control volume on the Sonos, but not start it - I have to start it via my phone. Nothing to say that the Amazon Music trial kicking in and Spotify stopping working is related - but it's a rather large coincidence. Default music service is set to Spotify. I've done every bit of deauthorising, resetting, skill disabling, etc etc etc. It's really boring.

5
UKMedia
5 years ago
S
Stubbsy747Contributor I
asked in Amazon Alexa and Sonos

Frustrating start to Sonos skill for Alexa on the new Sonos One

Have got my new Sonos One but set up was super challenging and I cannot get the Sonos Alexa Skill to work. I can get Alexa to "play jazz in the kitchen" but cannot get her to "Play Adele". If I search for Adele through Amazon Music on Sonos Controller all works perfectly but if I ask Alex to "play Adele" she tells me "Your Amazon Music Marketplace is not configured correctly for this device"......GRRRRR super frustrating!!!

5
UKMedia
6 years ago
Terms & ConditionsCookie settings