Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,093 Topics
  • 24,220 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3093 Topics

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adriannoblettContributor I
asked in Amazon Alexa and Sonos

Sonos skill for Alexa in Australia update?

Hi Sonos team, can you provide an estimate of when the Sonos skill will be available for Alexa users in Australia? Given the development process basically requires opening the Alexa “Code Editor” selecting all the JSON text and copying it; click “Skill Information” to go back to the languages selection. Then go to the new language tab for English (Australia), select the “Interaction Model” at the left side, go to the “Code Editor” and replace all the code there with that one that you’ve just copied. Then Click “Apply Changes” and then “Build Model”. Then you need to wait while model is built (usually around 40 seconds) and then click “Save Model”. Click “Skill Information” to go back to the skill and take a look at what’s missing here. Likely only the “Publishing information” tab that’s missing, so just go and fill it out. Finally scroll down the page and click “Submit for certification” button. Then in a day or maybe at worst a few; us poor Aussies will be able to add the Sonos

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C
6 years ago
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DonLogicContributor I
asked in Amazon Alexa and Sonos

Does Alexa Recognize different Voices?

Hello folks, newb to the community here. I just got a one and everything is set up fine except multiple voices recognition. When I try to add my voice using my iPhone, I never can click the "Begin" phase, the button is always greyed out. It always says I need a recognized device ... is the One, not a recognized echo yet? Thanks so much

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A
5 years ago
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JenH99Contributor I
asked in Amazon Alexa and Sonos

Only plays one song and stops

Hello all. Just bought the Sonos One and asked Alexa to play some 80's songs. Played one song from Amazon Prime and stopped. I was previously trying the voice command to skip but now realise this didnt work due to only one song being queued. Any ideas on how to get it to continuously play all songs? Alexa also doesnt listen to the 'stop' command which is highly frustrating! Thanks in advance ?

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A
6 years ago
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sabcarmonaContributor I
asked in Amazon Alexa and Sonos

Which Sonos to get if I have an Echo Dot?

Hello all, I have the following question: I have 1 echo dot and I will be moving to a bigger apartment soon. I always wanted to have PLAY:1s but now with this new sale they are selling 2 Sonos Ones with Alexa integrated. My question is: Should I get Echo One since they already have Alexa or should I get PLAY:1 and more Echos? The reason why I ask is because I am not sure if they will "interfere" with each other. I wanted to leave one Sonos in the living room, another in the bedroom and the Echo Dot in the kitchen. Can I control everything in this set up, like turn on lights with my Hue, temperature with Nest or even order pizzas and Ubers? Thanks!

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UKMedia
6 years ago
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rosbif78Contributor I
asked in Amazon Alexa and Sonos

SONOS ONE with Alexa in France

I live in France but am a native English speaker. I have a SONOS system with a several speakers and it works fine. I would like to add a SONOS ONE with Alexa to my system. SONOS ONE with Alexa is not yet available in France as it is currently undergoing translation into French. I would like an English-language Alexa, NOT French. If I purchase a SONOS ONE with Alexa in the UK (or USA) is there any reason why it would not work in France?

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M
5 years ago
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mrmaglooTrending Lyricist I
posted in Amazon Alexa and Sonos

Trueplay for Android Setup?

So, I have a pair of Sonos One's set up on stands next to my massage chair in my mancave, and all is pretty good. Still hate the fact that I'm stuck with Alexa, but I'm hoping every day that we will get the Google integration alert soon. (twittling thumbs) Anyway, yeah, I'm an Android guy and my tablet is on Nougat 7.1 and my Phone is Oreo. All's good there in controlling the speakers, Spotify, etc. The sound is pretty good. Wish they had BT functionality, but it's a good enough solution for now. However, I just can't scratch this itch regarding this Trueplay Room Calibration feature for Apple devices. I know there are certain requirements, IOS9, etc, but my question is, if I can swipe a compatible Apple Phone for a few minutes to run the routine, does the calibration stick in the Sonos One itself, and it continues to work when I revert back to using the Android sources? Or, does the calibration reside in the Apple device which in turn will disable the calibration when differe

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Chris
6 years ago
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bhayes09Contributor I
asked in Amazon Alexa and Sonos

Alexa can’t find my Spotify playlists

I have a Sonos One (in Canada) and immediately set up Alexa when it was made available a few days ago. I’ve linked it with my Spotify account and set it as my default music service but... Alexa can’t find my playlists. Is there another setting somewhere I need to fix? As a side note I’m happy to report It does work well with my Wemo devices and my Nest thermostat.

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B
6 years ago
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WanaxContributor I
asked in Amazon Alexa and Sonos

Remove Alexa from SONOS ONE?

Does anyone know how to remove an Alexa account from the SONOS app on an Android? 1) I removed the SONOS skill from the Alexa app, deregistered the SONOS, and then logged out of the Alexa app. 2) I logged out of the Amazon shopping app. 3) In the SONOS app, I go to "Voice Services" > and the Amazon Alexa account is still there. When I select it, I have the standard options for Room Settings, View Alexa Setup, and Learn More. Neither of the three have an option to remove the account. Am I missing something here? How do I remove the Alexa account?

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D
5 years ago
habcommander
habcommanderContributor I
asked in Amazon Alexa and Sonos

Alexa not working for any skills added in Canada.

Hi I have the sonos one and Alexa just became supported for it in Canada. my Alexa does not seem to respond to any skill command. It only plays amazon music and gives weather / newsflashes. No skills I added are working. secondly, I cannot find the Sirius XM application in the skills menu. Sirius stated that the skill should be there for Canada. So I need help getting the Sirius skill and having the skills work

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6 years ago
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SonosBartContributor I
posted in Amazon Alexa and Sonos

SONOS ONE - ALEXA support BELGIUM

Hi I am since +/- 5 years a pretty heavy SONOS user and since one year I used ALEXA. Alexa is since some months 100% supported in belgium I sold my ALEXA speaker and bough me some SONOS one's to add alexa controls in some of the rooms.... unfurtunately it seems SONOS team didn't follow the integration track of ALEXA??? Why isn't there ALEXA support on the ONE's yet in belgium and many other countries where ALEXA is already supported by amazon?! I just flushed 900euro on extra Sonos ONE speakers which only behave as PLAY1 speaker since I can't use voice commands ;-( A very unhappy premium customer...

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fico99
5 years ago
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WonderobContributor I
asked in Amazon Alexa and Sonos

Sonos One with My Music on Amazon

The Sonos One works well with Amazon Prime music and I can ask Alexa to play Playlists on my bedroom Sonos; however it will not play any songs that I have uploaded to 'My Music' on Amazon. The Sonos help says "Access the music that you own, directly from your Sonos system" however how can I do this via Alexa?

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Keith N
6 years ago
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Shaun. FarehamTrending Lyricist I
asked in Amazon Alexa and Sonos

This mornings update 28 February

What’s the point updating and then finding problems. This morning I have updated my sonos app only to find I do not have any any music commands another than volume when using Alexa. Tried removing the Sonos skill app and reinstalling , no luck.

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6 years ago
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freuk74Contributor III
posted in Amazon Alexa and Sonos

Alexa cannot hear me via Sonos ones

I have just purchased two Sonos one , having previously owned an Homepod - while the sound of the two ones combined is indeed better than the Homepod , I am VERY disappointed with the responsiveness. It is like Alexa cannot hear me when I have the music on.. we seriously have to shout to get hurt when the music is at half volume... the homepod would pick our voices up from another room... Is this something that will be improved overtime ? Is anyone else having the same problem?

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kpsavage
5 years ago
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ShayenContributor I
asked in Amazon Alexa and Sonos

Alexa triggers herself

So recently I have noticed that whenever Alexa uses the hot word in her explanations she triggers herself, stops talking and starts to listen again. For example: you have the skill "Question of the day". When you're done with the skill, Alexa always says something in the way of: "You can play again tomorrow by saying Alexa"... At this point Alexa hears the hot word and stops the explanation. Is there any way to resolve this issue?

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AjTrek1
6 years ago
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Audible loverLyricist II
asked in Amazon Alexa and Sonos

Audible

I’ve purchased 2 play ones, 2 Alexa Sonos, playbar, 2 x 2nd gen play 5, 2 x 3 , Sonos Sub and Audible does not work- the whole point was for the ability to listen to my books around the house... I’m god father to the head of buying at John Lewis and frankly I’m very disappointed in John Lewis for selling a product that is functionally flawed and you should instruct ALL sales people To state categorical that Sonas Alexa IS NOT the same as Alexa ... I plan on returning all products... Please advise if it’s true that Sonos Alexa doesn’t work with Audible and Messaging and Calling features Alexa has (the non Sonos version) Also what are Sonos doing to inform client at the point of sale as this is like selling a car with only 2 wheels

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pwt
6 years ago
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liam.brysonListener
asked in Amazon Alexa and Sonos

Alexa repeating herself

Loving Alexa on Spotify. She gets what I’m asking most of the time. The annoying thing is she repeats the song name, what music service she’s playing on and the speaker (I only have one) every time I request something. Can I make her stop? To just play the song rather than speak over the beginning?

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C
6 years ago
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brik74Trending Lyricist I
asked in Amazon Alexa and Sonos

Volume problems with Alexa

I want to talk to my Echo Dot and have Alexa respond to me through a Play:1. In order to make this happen, I had to hook up the Dot to a Connect:Amp, use the controller to have the Play:1 play from the Line In of the Connect:Amp, and the connection seems to work. However, if I ask Alexa a question, "Alexa, what time is it?" "Alexa, tell me a joke." her voice comes through the Play:1 at a very low volume, so low that I can barely hear it. Volume on Echo is at 10, and the Play:1 volume is on full. Music plays loud as expected, but Alexa's voice is way too quiet. Am I doing something wrong, or should I just give up on trying to make Alexa and Play:1 work in this way? Very disappointing if that's the case.

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5 years ago
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Shylock1966Contributor I
asked in Amazon Alexa and Sonos

Sonos One with Alexa and Ring2 doorbell

Alexa works great on my Sonos One but was wondering will it connect to Ring Doorbell 2 and per the amazon echo etc and allow voice control. Anybody had issues or any tips would be great before I purchase it.

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T
4 years ago
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houshasenContributor I
asked in Amazon Alexa and Sonos

Understanding Sonos Connect Potential/capability

After looking into a bit more, I have encountered a few shortcomings on Sonos and starting to seek alternative (as I have only one Sonos device for now). But as I read more about other systems, Sonos indeed look attractive in many ways. Initially, I was ignoring SONOS Connect and connect amp but now I am starting to think maybe these devices will close the gap. So let me ask a few questions to experienced forum members. 1. Bluetooth receiver on connect When we use it, can I play music in any Sononet device or is it only on one that is attached to the aux in? E.g. play 5 or connect that has Bluetooth receiver plugged? Or can I play the music on other room located Playbar? 2. Connect + own external speaker + Sonos Sub? My existing speaker don’t have subwoofer component. Can I connect it to SONOS Connect then Group it with Sonos Sub? Thank you for your help in advance,

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Majik
6 years ago
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blueturnaroundContributor I
asked in Amazon Alexa and Sonos

Alexa won't play Sonos

I set it up, I say, "Alexa play sonos" response: "hmmm to do that, enable your sonos skill in your alexa app, after enabling skill just say Alexa discover devices" The skill is enabled and I say "Alexa discover devices" response: "I couldn't find any new smart home devices"..... Is this right?

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Chris
6 years ago
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AEWestContributor I
asked in Amazon Alexa and Sonos

Sonos One with Spotify - Playlists

Hello, I bought a pair of Sonos One speakers and have them set up with Spotify as default music provider. I have Spotify Premium edition, and the speakers work for requesting songs. But it does not recognize any of my playlists even if change the syntax of my request. Any suggestions?

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6 years ago
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dpinskeyAvid Contributor III
asked in Amazon Alexa and Sonos

Echo Dot and SONOS

I recently purchased an Amazon Echo Dot to go along with my SONOS system which currently consists of a SONOS Play 1 (with Alexa) and a SONOS Connect that I have connected to my vintage home stereo system. I was told by the sales person at BestBuy that the Echo Dot would "work" with my speaker; so I was thrilled to purchase an inexpensive smart home device to add to my system. After setting up my Echo Dot with the respective SONOS and Amazon apps and connecting the aux out of the Echo Dot into a set of good computer speaker with a nice sub and I was ready for action. I began developing the Amazon skills to allow it to send commands to my SONOS units and was able to command my Echo Dot to play songs on my various SONOS units BUT was completely disheartened when I learned that the music that was playing on the SONOS units would not be able to be grouped or synced with the output of the Echo Dot. I've been playing with the idea as to whether adding another (inexpensive) Echo Dot which I w

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D
6 years ago
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Nick4021Contributor II
posted in Amazon Alexa and Sonos

Alexa wake word issues

Hi - I currently own 3 Sonos Ones, all located in different rooms of my house. Alexa worked perfectly fine on each of these after the initial set up. I was quite impressed as it could even hear the wake word when music was playing quite loudly. However, after a week or so of use, Alexa's sensitivity to the wake word while music is playing diminishes dramatically (on all 3 speakers at different times) - this gets to the point where I have to stand right next to the speaker and literally shout into the microphones to get it to hear me, even with only quiet music playing. I have found that this problem can be fixed when it occurs by turning the microphones on each speaker off and on again via the button on top of the unit. However, about a week later the problem will return. Again I will fix it by turning the mic off and on, but again it will return. Has anyone else experienced similar? Is Sonos aware of this issue and is there an update planned to fix it? It is getting extremely

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chicks
6 years ago
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stevenolbisonContributor I
asked in Amazon Alexa and Sonos

Volume lowers

Hi, why does my Sonos drop it’s volume in one room when somebody is using an echo dot in another room. The units are not even connected together as I run them separately.

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Chris
6 years ago
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michael319Avid Contributor I
asked in Amazon Alexa and Sonos

Music from Apple Music doesn’t play through Alexa?

Is it not possible if you have Apple Music to say. Alexa play Bruno mars from Apple Music? Alexa keeps saying something went wrong. I don’t get it.

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MikeV
6 years ago
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