Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,078 Topics
  • 24,140 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3078 Topics

Peter_964rs
Peter_964rsContributor I
asked in Amazon Alexa and Sonos

Frustrated!! Repeated issues with two Sonos Ones, now 'sorry that device is offline' all of a sudden

I'm frustrated and annoyed with two Sonos Ones. I operate holiday lets in Devon and have recently set up three luxury Shepherds Huts in an orchard on a hill overlooking our local river valley. In two of the huts I put Sonos One - in the third I put an Echo Plus because it supports Bluetooth and I've also put a small Audio-Technica Bluetooth turntable and a headphone amp and nice headphones; the turntable can stream to the Echo Plus but Sonos don't support Bluetooth. I liked the idea of smart speakers for all sorts of reasons, including easy access to music, but also because I could set up Amazon blueprints and give my guests a personalised guide: 'where's the best pub in the area', 'where's the nearest supermarket', 'how do I light the fire' and so on. The Echo Plus has worked faultlessly but the Sonos 1's have been very frustrating and I'm on the verge of sending them back and replacing them with two Echo Pluses despite the slightly lower sound quality. The latest confusion i

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I
5 years ago
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nataliedaltonContributor I
asked in Amazon Alexa and Sonos

Alexa

I have just purchased a Sonos. My primary reason for buying it was so that I could play music through voice recognition ie Alexa. Every time I ask Alexa to play something she tells me it’s not in my music library or that it’s available on Amazon Music Unlimited and would I like more information. I have enabled Sonos on skills in the Alexa app, I have set Amazon Music as my default, I am an unlimited customer. What am I doing wrong???

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M
6 years ago
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Mandy 53Contributor I
asked in Amazon Alexa and Sonos

Alexa outage, not working

Hi Alexa worked perfect Tuesday evening Wednesday evening she says she will do what I ask her but nothing happened have to use the app on phone

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4 years ago
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billkuhn2Contributor I
posted in Amazon Alexa and Sonos

Why no Music Library on Sonos One?

I get that Sonos didn't launch with the ability for Alexa to use your music library. But why hasn't it caught up? If I look at the Alexa app, it knows everything that is in my (largish) library. Especially with the latest Alexa extensions, I'm really frustrated with not being able to play my library (and my Sonos playlists). What's so hard here???

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controlav
5 years ago
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Steve RobboContributor I
asked in Amazon Alexa and Sonos

Am i missing something with Alexa and Sonos

Being a newbie to my Sonus and Alexa. I hope my query is a simple one. I have connected my Alexa Dot to my Sonos Play 5 using the 3.5 mm single jack lead. Alexa picks up my request to play music from my Spotify through the Sonos speaker and plays perfectly. However when i ask Alexsa a normal question eg weather forecast etc the dot picks up the request but i can hear nothing through any speaker.However when i disconnect the jack lead from Alexa and ask the question again I can hear the reply only through the Alexa speaker. Would like to hear reply through my Sonus without having to disconnect the jack lead every time. Tried everything i can think of. Anybody had the same problem. Many thanks in advance.

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K
6 years ago
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John160Avid Contributor I
posted in Amazon Alexa and Sonos

Alexa playing on the wrong Sonos Move

Hi, I have two Sonos Moves in different locations in my house. When I try to get Alexa to play music (ie just resume from playing music from my server), it sometimes resumes music on the wrong device in a different location. Just wondering if anyone else has this issue and if there’s a fix or if it’s just a bug? The devices are not stereo paired and are used seperately.

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Ken_Griffiths
2 years ago
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mandieContributor I
asked in Amazon Alexa and Sonos

sonos one and alexa with cant change channels with fios cable tv

I have set everything up and Alexa /sonos one will repeat the command , but then it will not follow through to change the channel . is it not available ?

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5 years ago
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hux2000Contributor I
asked in Amazon Alexa and Sonos

Is there any way to use voice commands to play local iTunes (or NAS) music library?

(Several years ago I know this was not possible, but it seems like some people have successfully done this, so I’m hoping there’s a solution!)I have a Sonos One and a Beam, plus an Alexa Echo Show 8. I’ve installed the Sonos skill to my Alexa account so now I can say, “Alexa, play the Beatles in kitchen”, or whatever and that works. However, it only works for streaming services, not my local iTunes library.Next, I installed the My Media for Alexa server on my Mac and installed that skill in the Echo. I can now say, “Alexa, ask My Media to play [song from local library]” and that will work. However it will only play it on the Echo. (Saying, “Alexa, ask My Media to play [song from local library] in kitchen” doesn’t work - it just ignores the “in kitchen” part.)So, is there a solution to get me to the finish line where I can tell Alexa to play [artist/title/whatever] from my local library on my Sonos devices?

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Corry P
3 years ago
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ApadanaTrending Lyricist I
asked in Amazon Alexa and Sonos

'There was a problem adding alexa'. please help

I am about to go insane. I don't know what else to do. I had issues with alexa on my sonos one so i decided to remove it so i could re link it again, but now i can't do it. After i click on sign in to alexa, signing in it waits for a bit then it tells me that there was a problem adding alexa. I've done everything. restarted router. replugged speakers. made new sonos and amazon accounts. reset my controller. please help, I am getting super frustrated here

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UKMedia
4 years ago
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tomindenverContributor I
asked in Amazon Alexa and Sonos

Kids Echo Dot and Ducking

I've seen various posts that try to piece together how to get rid of the "ducking" feature. We have 5 rooms setup with SONOS. We were an early adopter to SONOS and none of ours have the Alexa App built in. For XMAS we got our daughter the Kids Echo Dot. It is in her room that does not have a SONOS speaker. How do we disable ducking on our SONOS rooms? Our music "ducks" no less than 10 times an hour. Thanks

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Ken_Griffiths
5 years ago
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sarahbonnieContributor I
asked in Amazon Alexa and Sonos

Alexa on Sonos won’t tune to Sirius XM stations on voice command

The only way I can get Sirius XM go play is to request Sirius XM without specifying a specific channel. Alexa will then pull up the last station. When I request a specific station the response is “I couldn’t find Sirius Channel 33” Any ideas on what to try ?

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5 years ago
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BCreenContributor I
asked in Amazon Alexa and Sonos

MUST an Alexa-enabled Sonos One pair use only a WiFi connection?

Hi folks, I’d like to switch my stereo-paired Sonos One speakers OFF of the Wi-Fi connection and onto a wired ethernet connection.  I have read the helpful posts here on HOW to do that, but the WiFi connection is always “in use” and therefore cannot be removed. But I’ve come to believe that maybe it is always in use, because (perhaps?) the Alexa feature REQUIRES only WiFi connections….can anyone confirm that?  Or has anyone successfully set up an Alexa-enabled steros pair of Sonos Ones directly over ethernet? [PS: I realize that an ethernet connection just sets up a hidden/dedicated WiFi network just for SONOS.]  Thanks, -Bill-

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Ken_Griffiths
4 years ago
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Doug_MITrending Lyricist I
asked in Amazon Alexa and Sonos

Sonos has stopped streaming music from Amazon Echo Devices.

This issue is happening frequently. The only workaround for this problem is to 1. [b]Select new ROOM NAMES in the SONOS app[/b] 2. [b]And then having the Echo device FORGET the SONOS device name, [/b] 3. [b]Then having Alexa rediscover new devices[/b]. This workaround appears to only work for a short time, then I must repeat the above process to get SONOS speakers to stream again. I have tried just forgetting the SONOS device in the Alexa app, then discovering the devices again but that action had no impact on the problem. The only action that corrects the issue is changing the ROOM Names in the SONOS App What are the changes occurring when the ROOM NAMES are updated in the SONOS app or in the Alexa Cloud services? What needs to occur to make these changes stick? Doug

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Keith N
6 years ago
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BobbyredContributor I
posted in Amazon Alexa and Sonos

Echo Sonos integration

For months there has been fevered speculation about, and impatience with, the planned integration of Echo and Sonos. It has very recently been announced that Sonos is planning its own voice activated device, presumably to compete with Sonos. Since this suggests that the long awaited integration is now less likely, it seems remarkable that this development has received no attention.

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jgatie
6 years ago
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neilandjanChromatic Producer I
posted in Amazon Alexa and Sonos

Alexa is going deaf on our Sonos Ones

As of the last couple of weeks Alexa seems to not respond as well as it used to on our Sonos Ones. Anyone else having problems.

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5 years ago
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ShermanThruGATrending Lyricist I
asked in Amazon Alexa and Sonos

Echo Connect Speakerphone

Will the Echo Connect phone accessory be usable with the new Sonos One? Can I then have Sonos become my home phone?

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Airgetlam
6 years ago
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dazed24Contributor I
asked in Amazon Alexa and Sonos

Alexa with multi-speaker (in one room) setup

Glad to see we finally have proper Alexa integration with Sonos. Have been using Sonos speakers since the company first launched. I currently have a bedroom setup consisting of a Playbar and a Sub. Separate to this, I have an Echo (that I use primarily for news, not music). With the release of the new Sonos One with built in Alexa, I'm thinking of ditching the Echo and adding two Ones to have a proper surround setup My questions: If I ask Alexa a question (weather, news), will the response be played back across all the speakers in the same room or just one speaker? If I ask Alexa to play music (from Spotify), will it be played in just one speaker or all speakers in the room it is paired with? Thank you

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UKMedia
5 years ago
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johnandrewkennyContributor I
asked in Amazon Alexa and Sonos

Sonos w Voice China

Does voice controls with Sonos work in china ?

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controlav
5 years ago
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gilleContributor I
asked in Amazon Alexa and Sonos

sonos one as playbase surround, alexa stops working

brand new playbase +sub and 2) sonos one as surrounds. works great as surround system -or- sonos one works great as stand alone alexa, but can not get both simultaneously. have read many forums firmware is up to date have tried adding sonos one individually to playbase room etc. once sonos one becomes part of surround system, alexa becomes unable to respond and control. also the process leaves one’s confused where sometimes they are both trying to listen but still of no help. i would like the sequence of steps to setup playbase +sub & 2) sonos one as a surround sound system, with one of the sonos one surrounds as the alexa assistant. thank you and standing by

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4 years ago
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HarvoContributor I
asked in Amazon Alexa and Sonos

Alexa features don't work very well

I posted a reply on another thread for the same problem but nobody has replied with anything to help. To copy the text - I bought a Sonos one to replace an Echo as I loved the Alexa functionality in the kitchen but wanted better audio quality. The speaker is amazing but Alexa is terrible. I also find myself shouting at it to respond. I have the old Echo in another room and quite often that answers me when the Sonos One is still ignoring me. I've also noticed that quite a lot of the Alexa skills don't work on the Sonos One - for example "play radio X" won't launch the radio x skill. On the whole I am really pleased with the sound quality but Alexa is a big let down. While I'm having a moan - the noise it makes when it finally does respond is horrible :D Here's hoping this is software.... Can anything be done to improve my Sonos One? I read a comment that it should be just as sensitive as the Amazon Echo, and it is nowhere near that good. Does that mean my Sonos is faulty?

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UKMedia
5 years ago
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Snowman_northContributor I
posted in Amazon Alexa and Sonos

Alexa nor google assistant not appearing as voice assistants

I had amazon alexa linked and working with my sonos one. Used it primarily to play spotify. At some point the announcement feature did not anymore work. I have sonos one, sonos one sl and beam gen 2 connected to my sonos network and s2 app. for that reason i disconnected voice assistant services for alexa to try repair. Now when i try to add alexa voica assistant, i can’t find it in the list of available voice assistants in sonos app - services and voice - add a voice assistant. It only lists sonos voice control. Also google assistant does not appear on the list. i followed many different advices from disabling alexa skilla, logging out and taking power off from my sonos devices without success. Any suggestions what could be the problem.

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Airgetlam
1 year ago
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HilarieContributor I
asked in Amazon Alexa and Sonos

sonos connect amp speakers play with Alexa...?

Sonos Connect Amp working with Echo speaker...

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H
5 years ago
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KeithmacVirtuoso
posted in Amazon Alexa and Sonos

Alexa Echo Dot with Playbar functions.

Hello all, after using my new Sonos One in the Kitchen I'm a convert to voice control!. I have dug my Echo Dot out of it's slumber and set it up as a "Group" in the Living Room with my Playbar 5:1 system as preferred speaker. It works great, if the TV is on and I ask "Alexa, play Prodigy" the Playbar goes into music mode and streams Prodigy from Deezer. Excellent!. There are a couple of things though, first of all I can't work out how to switch back to TV input via voice control?, maybe this is a skill that needs to be added?. "Alexa, Play TV"?. Next up if I ask "Alexa, play Absolute Radio 90's", it will play out of the Echo Dot, rather than my preferred speaker. Am I asking the wrong thing or is it because the Dot doesn't class it as music?. At any rate it seems to be an improving system and I'll be buying a few more Ones, my daughter thinks it's ace!, "Alexa, play One Direction" is all she says now in the Kitchen!. Good work so far Sonos!.

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T
5 years ago
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debdepewContributor I
posted in Amazon Alexa and Sonos

No sound

When I ask Alexa to play music she says shuffling songs but nothing plays

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UKMedia
5 years ago
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thelawnmowerman_1Contributor I
asked in Amazon Alexa and Sonos

Can a Play One be paired with ?a One

I currently have a Playbar, sub and 2 play 1's setup as living room, and a single Play 1 in the kitchen. I want to add voice control, obviously an option is to add an Echo Dot , but I was wandering if I bought one of the new 'Ones' .. if I could replace one of my current Play 1's in the Living room , and then move the reduntant play one to pair with the other in the kitchen . .So I'm guessing what the essential question is .... Do the new Ones sound the same as the Play 1's or will I notice the difference in the sound ?

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K
6 years ago
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