Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,089 Topics
  • 24,197 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3089 Topics

MFB
MFBContributor I
asked in Amazon Alexa and Sonos

Alexa won't play BBC radios 4

Since updating my Sonos One to 8.6, I haven’t been able to play certain radio stations in particular the main BBC radio stations Radio 1, 2 3 and 4 , when started from Amazon Alexa, although it will play local BBC radio stations from Alexa. When I request:- Alexa “Play BBC radio 4”, Alexa says “Here’s radio 4 FM” then you here in another voice “The BBC” then it’s just silence. But if I go to my iPad and call up BBC Radio 4 it then plays ok. Can I go back to how it use to work?

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5 years ago
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WoodyHContributor I
asked in Amazon Alexa and Sonos

Sonos One will not recognizing personal Amazon playlists

Just set up my Sonos One and it will play Amazon Music playlists but it will not recognize my own personal Amazon playlists. Alexa also responds and will play whatever song I ask for from Amazon. I just cannot find my personal playlists anywhere on the sonos app. The playlists are there and work fine on the amazon music app on my iphone. Any ideas on this problem? Thanks.

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melvimbe
5 years ago
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gordsContributor I
asked in Amazon Alexa and Sonos

Beam and Fire TV Cube

It seems like the Fire TV Cube was built to perform many similar functions as the Beam in terms of smart voice control (e.g. remote control capabilities). Are the two going to be able to work together?

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melvimbe
5 years ago
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BenbluContributor I
posted in Amazon Alexa and Sonos

Default Room?

Why cant we choose a default room in the app to play music on? Its very annoying to have to tell Alaexa what room you want to play in or turn the volume up/down in. Seems like you could have a default room that alexa commands and other rooms are controlled only if the room is called out.

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jgatie
5 years ago
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fdsljfsaAvid Contributor I
posted in Amazon Alexa and Sonos

Alexa completely useless? Here is a review of what it can't do ! Also - help requested to configure location

Hi, Is it just me or Alexa is an uterly useless assistant? I have been using my phone's Google Assistant for the past few years and assumed it was amongst the least performing ones since it came after Siri and Alexa. Oh boy was I wrong it seems! I have 9 Sonos systems, 4 of which are Sonos One. I was very excited at the idea of controlling my speakers with my voice. It took many more months for this feature to arrive in Canada, but it finally did. Setting it up has been a puzzling challenge. Critique: - For a start, I can't specify the location of my speakers (address). Every time I try to configure the address and press "save", I get an error message that stated: "We're sorry. We weren't able to update the address associated with this device. Please check your network connectivity and try again later". My network connectivity is fine, Alexa, thank you. This has been going on for months. Whenever I ask for the weather, it gives me the weather in Westlake, Wa. Worst, I ca

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chicks
5 years ago
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WakeywarriorContributor I
posted in Amazon Alexa and Sonos

Laughably buggy and poor Alexa and Sonos integration

Problems encountered so far: 1) Would not recognise my Living Room and play music then randomly did. 2) Says it cannot work in my kitchen even though works fine in Sonos App, and also listed in Alexa App. 3) When I say 'Play (artists) in Living room" it just plays the last song listed on the Songs App. No way at all to select artists via voice command. 4) When asking it to stop etc, have to shout at it. I know its beta but this is unusable and not like a usual Sonos Beta- very poor quality needs pulling and sorting out first. Fault may be with Alexa which I have generally found next to useless, for example very poor at controlling my Nest Thermostat etc. Fortunately the Sonos app itself still works fine and never lets me down. Could it be because we are operating on a Sonos bridge?

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Ken_Griffiths
5 years ago
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alan GTrending Lyricist I
asked in Amazon Alexa and Sonos

When will alexa be available on sonos one in Ireland

Is there any scheduled date for alexa to be working on sonos one in ireland

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J
5 years ago
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BlonksContributor I
asked in Amazon Alexa and Sonos

Issues with Sonos One and Alexa commands after 8.6

I have a Sonos One which was working perfectly with Amazon music (Prime) and Tune In Radio via Alexa until the 8.6 update. Now it will not play Amazon Music. For example, if I say 'Play rock' its says 'No rock music found', but I can use the Android app and chose Amazon music and it works fine - the same command works fine on my Echo Dot. If Is say 'Play Radio 2' it now longer says it is playing it from Tune In, it says 'playing Radio 2' but there is no sound. When I ask for my daily briefing it starts playing the briefing at a lower voulme before it finishes saying the words 'Playing your daily briefing' How can I fix this? thanks

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B
5 years ago
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MarkA75Contributor I
posted in Amazon Alexa and Sonos

Alexa dot and Sonos

Hello, I have a question to the community... I have an Alexa dot connected to a stereo system via aux cable, and also a Sonos system with 3 speakers. My question is - can I tell Alexa to play music on a stereo system AND on Sonos as well? I have no problem when asking Alexa to play music on stereo system OR on Sonos, but can't get her to play music on both systems at the same time. Is this possible? Thank you

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Ken_Griffiths
5 years ago
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Cory BContributor I
posted in Amazon Alexa and Sonos

Sonos One and Alexa

Alexa is connected but can't find any music

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J
5 years ago
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Lambo88Contributor I
asked in Amazon Alexa and Sonos

Is Alexa Plex Skill Compatible with Sonos One?

I've enabled the Plex Skill in Alexa and am able to issue voice commands to play music from my Plex server on my Echo device. However, on the Sonos One, it goes through the motions and actually says it's playing music, but nothing comes out. Does anyone know if this is a feature not or not yet available on the Sonos One or if I have an issue with my device? Thanks.

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UKMedia
5 years ago
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garfieldQCContributor I
posted in Amazon Alexa and Sonos

Alexa - having trouble understanding right now

Hello I m having an issue with my Sonos one / Alexa whenever I say Alexa it says I m having issue understaning right now it used to work but had to make some changes on my amazon account ( changes made by amazon support ) since then I can no longer control my sonos one using ALexa I deregistered my sonos and tried to register again skills is enabled device is discovered on my Alexa app I can see a sonos one that I cannot unregister

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UKMedia
5 years ago
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jonstephensonAvid Contributor I
posted in Amazon Alexa and Sonos

Sonos defaulting to Amazon.com instead of amazon.co.uk when adding service.

My Sonos one cannot connected to Amazon Music as it is defaulting to Amazon.com instead of amazon.co.uk when adding service. Anything I can do about this? Thanks.

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Keith N
5 years ago
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Manny BlitsContributor I
posted in Amazon Alexa and Sonos

Sonos One with Alexa stops playing music in one room when starting to play music in another

Alexa command to play music in one room with Sonos One, causes other room, which is already playing music on a different Sonos One to stop.

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J
5 years ago
J
jmhoyeContributor I
asked in Amazon Alexa and Sonos

Sonos One not playing certain skills such as Sleep Sounds

Sonos One is not playing certain skills such as Sleep Sounds (and other similar ambient noise skills). You ask it to open this skill and it does nothing. If you give it a further command in the skill it responds saying "you're currently enjoying Sleep Sounds, etc..." so it thinks it's playing it but it's clearly not.

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Keith N
5 years ago
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rishiberyContributor I
posted in Amazon Alexa and Sonos

Alexa on Sonos one takes long to respond after the command has been given

Has any one come across an issue with their Sonos one where Alexa on Sonos one take about 5-10 seconds before acknowledging the command and then returning the response. A simple command of whats the time take about 10-15 sec to return the answer. The Google Home mini as a comparison responds instantly. I hope I don't have a dodgy speaker, any help would be appreciated. Thanks

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UKMedia
5 years ago
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vas3Contributor I
asked in Amazon Alexa and Sonos

Play music through ALL Sonos speakers using Alexa?

[b]How have Alexa play music on ALL my Sonos speakers (not just one)?[/b]

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K
5 years ago
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joelouw72Contributor I
asked in Amazon Alexa and Sonos

Sonos One temperature metric units

How do I change the metric units from Fahrenheit to Celsius on Sonos One? Also how do I set my correct location in the UK?

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W
5 years ago
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User680893Contributor I
asked in Amazon Alexa and Sonos

Alexa says: "I didn't find anything that can play music in ..."

I bought a Sonos One today and got Alexa working in The Netherlands just flawlessly ... although they say its not available overhere ... I activated the Sonos Skill, Hue Skill and can control lights and play music on my One ... I can add my other speakers / rooms to the Smart Home Skills in the Alexa-app, have used unique names and when I ask Alexa to play some music by any artist she responds with: " I didn't find anything that can play music in the living room (or master bedroom or kids room) ... I have restarted my speakers twice, reset the whole system, began form scratch twice ... but still ... It worked once this afternoon ... so it it possible to say to Alexa to play music on another speaker in my network ... but she thinks it's not possible ... although they are visible in the Alexa-app ... what can be the issue? Anyone had similar experiences?

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UKMedia
5 years ago
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jcostomContributor I
asked in Amazon Alexa and Sonos

Speaking to any Alexa device mutes whole house - why not zones?

So, it's great that when I'm in the living room with music playing and I speak to the Echo in the same room that the volume automatically mutes on the Sonos gear in the same room. However, I find it kind of silly that it mutes Sonos equipment in other rooms. For example, it's 8am, I'm downstairs in my home office, listening to the news or some music on my Play:5. My wife's getting ready to head out to work, and in the bedroom, which is on a different floor and at the opposite end of the house. Both doors are closed too. She takes a moment to ask the Echo Dot in our bedroom about today's weather. And my Play:5 gets muted, despite being nowhere near where she is. Why not group into zones to prevent this? Like "Upstairs Echo & Living Room" get grouped, and "Office Dot & Office" get grouped for muting purposes. I can't see any options in either the Sonos app, Alexa app, or the Sonos Alexa Skill to do something like this, so if the capability exists, it's pretty well hidden.

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jgatie
5 years ago
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AbtexContributor III
posted in Amazon Alexa and Sonos

Amazon Dot and Play 5 line in going quiet when replying from Alexa

I have an Amazon Dot connected to my play5 using the line in option. Until today Alexa speech volume and the music volume were fine. I have now updated my speakers, but now I can hardly hear Alexa speaking. (Weather reports etc) If I ask her to play music the volume is fine. I have set the line in volume to 10 for the speaker in the options, but this makes no difference. Anyone else having this issue.? Thanks Marc

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E
5 years ago
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NaperHHContributor I
asked in Amazon Alexa and Sonos

Alexa is talking but says "Sorry, Sonos offline"

I have rebooted my wifi, unplugged for a reboot of my alex/sonos 1 combo unit. It had been working fine and now is not. As far as I can tell, both apps seem to be in order - any help would be appreciated

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UKMedia
5 years ago
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rosbif78Contributor I
asked in Amazon Alexa and Sonos

SONOS ONE with Alexa in France

I live in France but am a native English speaker. I have a SONOS system with a several speakers and it works fine. I would like to add a SONOS ONE with Alexa to my system. SONOS ONE with Alexa is not yet available in France as it is currently undergoing translation into French. I would like an English-language Alexa, NOT French. If I purchase a SONOS ONE with Alexa in the UK (or USA) is there any reason why it would not work in France?

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M
5 years ago
DHitchcock
DHitchcockAvid Contributor I
posted in Amazon Alexa and Sonos

Sonos group vs Alexa group

Hi, I hve multiple Sonos products (Play1, Play3, Connect Amp)....I can setup "whole house"group in the Sonos app. But, I can' see how to set up "whole house" that Alexa will recognize? I also posted elsewhere that the living room volume through Alexa (even at 10) isnot as loud as direct play through the Sonos app?

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controlav
5 years ago
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mezzetaContributor II
asked in Amazon Alexa and Sonos

Voice service: Not available in your country??

Alexa worked fine... now it doesn't and the Sonos app says: Voice service: Not available in your country?? BUT I AM IN THE USA

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UKMedia
5 years ago
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