Have got my new Sonos One but set up was super challenging and I cannot get the Sonos Alexa Skill to work. I can get Alexa to "play jazz in the kitchen" but cannot get her to "Play Adele". If I search for Adele through Amazon Music on Sonos Controller all works perfectly but if I ask Alex to "play Adele" she tells me "Your Amazon Music Marketplace is not configured correctly for this device"......GRRRRR super frustrating!!!
Page 1 / 1
Now I can see the potential problem she is logging into my UK amazon account and not my USA one where my amazon prime account is. I cannot seem to get the Alexa App to change to the USA store to log into my account there.
Geez. I have a similar problem. Is nobody from Sonos helping here??
Can you go through the actions I've listed in the answer in this post and let us know if you hit a problem with any steps.
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
Far easier just typing what you want than using stupid assistants so gimmicky.
??
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.