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Answered

Incorrect Radio Station Plays (Alexa)


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I'm having a slight problem getting Alexa to play a particular radio station that I request in the UK.

Previously without issues, I've been able to ask Alexa to "play Absolute Radio in the lounge" for example and
Alexa replies "Absolute radio from Tunein playing on lounge". It then proceeds to play Absolute Radio.

However today, every time I give the same command "Alexa play Absolute Radio in the lounge" I get the reply "Absolute Radio 70's from Tunein playing on lounge" and the incorrect station - "Absolute Radio 70's" plays???

Doesn't matter which Alexa device I give the commands to or which Sonos speaker I ask it to play on.

I was wondering if anyone else has the same problem?

Or possibly, could somebody else in the UK try it and see if they are getting the same result?

I am still able to play Absolute Radio through the Sonos app.

Thanks

Best answer by SRF

I am having exactly the same problem! Have been using Alexa to control Sonos for the past year, I guess, and have had no problem - up to this week. I get exactly the same issue and have reported via the Alexa app but I doubt it will do any good.

This is really annoying as its the most used station and now just won't work properly.

I wonder if it's something to do with the new Absolute Radio skill that has recently been launched?
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14 replies

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  • Avid Contributor I
  • 17 replies
  • Answer
  • February 17, 2018
I am having exactly the same problem! Have been using Alexa to control Sonos for the past year, I guess, and have had no problem - up to this week. I get exactly the same issue and have reported via the Alexa app but I doubt it will do any good.

This is really annoying as its the most used station and now just won't work properly.

I wonder if it's something to do with the new Absolute Radio skill that has recently been launched?

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  • Author
  • Contributor II
  • 8 replies
  • February 17, 2018
Same here!
Love Absolute Radio.
Some songs from the 70's I don't mind but the 70's all time is driving me nuts :8

  • Lyricist I
  • 1 reply
  • February 17, 2018
I'm having the same problem. Very annoying.

  • Lyricist I
  • 2 replies
  • February 18, 2018
Same problem here. Very annoying. Only been happening for the last couple of days.

  • Lyricist I
  • 2 replies
  • February 19, 2018
This is not answered, how do you remove the "answered" flag from this thread?

  • Contributor I
  • 3 replies
  • February 20, 2018
I get the exact same issue too. Lov Absolute Radio, but 70's is not my thing all the time. I now ask to play Absolute Radio 80's or have to use the SONOS controller on my phone to select Absolute Radio :(

Have also reported through the Alexa app on my phone.

Please fix!

bockersjv
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  • Local Superstar
  • 2579 replies
  • February 20, 2018
This is an Alexa issue. Had the same with BBC Radio London a few months back. Amazon did respond and even called to check it worked!

  • Contributor I
  • 3 replies
  • February 20, 2018
bockersjv wrote:
This is an Alexa issue. Had the same with BBC Radio London a few months back. Amazon did respond and even called to check it worked!


Did you report the issue via the Alexa app?

bockersjv
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  • Local Superstar
  • 2579 replies
  • February 20, 2018
Yes. Although the app was somewhat different back then and Amazon a lot more responsive.

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  • Author
  • Contributor II
  • 8 replies
  • February 20, 2018
I've also reported it via email in the Alexa app but have not yet had a reply

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  • Author
  • Contributor II
  • 8 replies
  • February 21, 2018
This issue seems to be resolved 🙂

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  • Avid Contributor I
  • 17 replies
  • February 22, 2018
Wonderful! Just came back to check the thread and, yes, it is fixed!!

Thanks very much to whoever dealt with this!

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  • Author
  • Contributor II
  • 8 replies
  • February 27, 2018
This issue has returned!
Now instead of Absolute Radio......
Alexa plays "Absolute Pop 70's by 1.FM"
Crazy

bockersjv
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  • Local Superstar
  • 2579 replies
  • February 27, 2018
Email Alexa support again. There is also RadioPlayer skill as an alternative that you may find will work.

John

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