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Answered

How can I change (or delete and re-add) Amazon Alexa voice service account in Sonos?

  • October 29, 2017
  • 2 replies
  • 6391 views

I mistakenly entered my wife's Amazon Alexa account in Sonos and want to change it to my account. I have tried for a couple hours to figure out how to delete the Amazon Alexa account in SONOS but I am still stuck. Please help!

Best answer by Ryan S

Hi guys, you can remove the Sonos skill from the Alexa app, and if you're using the Sonos One, also remove the Voice Services using the Sonos app. Then, sign out of Amazon and the Amazon Shopping app if you have that on your mobile device.

Finally, you should be able to set it all up again and use the correct credentials this time around.
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2 replies

I have the same problem.

Ryan S
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  • Retired Sonos Staff
  • 12372 replies
  • Answer
  • November 7, 2017
Hi guys, you can remove the Sonos skill from the Alexa app, and if you're using the Sonos One, also remove the Voice Services using the Sonos app. Then, sign out of Amazon and the Amazon Shopping app if you have that on your mobile device.

Finally, you should be able to set it all up again and use the correct credentials this time around.

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