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In the lounge I have an Amazon Echo speaker and a Play One SL.

 

For the last few years I have been able to ask Alexa to Play Apple Music and it would play over Sonus. Two days ago is started having trouble and displayed a message in the Sonos App “The connection to play.iTunes.apple.com was lost”

 

I can use the Alexa voice command on the Echo speaker to play Apple Music on the Echo speaker so the Apple Music Skill is connected correctly. 
I can use the Sonos app on a mobile device to play Apple Music and I can then use Alexa commands on the Sonos speaker to skip tracks. 
I can use Alexa voice commands on Sonos to ask for time, weather, control lamps and TV. 
If I change to the Sonos voice assistant commands I CAN play Apple Music using voice commands. 
The only combination that does not work is using Alexa voice commands and asking to play Apple Music on Sonos. I CAN use Alexa voice commands to play streaming radio.
 

To date I have:

Followed the advice on the Sonos help pages by Disabling and re-enabling the Sonos and the Apple skills on Alexa, disconnecting and reconnecting the Apple Music service to the Sonos app, turning off Alexa Voice assistant in the Sonos App and then reconnecting the Alexa voice assistant, saying “Alexa play Apple Music” directly to the Sonos speaker. I have logged out of all Amazon accounts and logged back in, rebooted Sonos, Echo and mobile device. 

I have removed the Sonos speaker from the “Lounge” group so it is now isolated from all other speakers. 
 

None of these steps has made any difference.  Can anyone suggest other steps to take?

I have the exact same problem ! Following this thread in case anyone has a solution. I also disconnected reconnected Sonos skill, Apple skill, restarted everything, uninstalled installed etc.. nothing :(

hopefully someone has a solution. 

Just came here to say i am having this exact same issue.  It started just a few days ago. 

I’m having the same issue and getting the same message: “The connection to play.iTunes.apple.com was lost” 

 

Help! 

Having the same problem. Factory reset the Sonos speaker (Roam), disabled/enabled Apple Music Skill in Alexa app, removed/readded Apple Music in Sonos app. Trying to use Alexa, either via voice or via typing command in Alexa app, to play either a song or playlist from Apple Music on the Sonos Roam gives this same error “Couldn't play “ysong name]." The connection to play.itunes.apple.com was lost.”

Using Sonos voice commands or Sonos app continues to play Apple Music songs and playlists as expected. 

I’m having the same exact issue on my Sonos One with Alexa. It must be a recent update that has broken the link between Alexa and Apple Music. It must be a recent update that has broken the link between Sonos and Apple Music. I’ve done a reset as well as unlinking and linking my Apple Music account repeatedly and it’s still having the same issue. It has no problem, paying Pandora, Spotify or SiriusXM.  

Same issue. It started May 23 for me. Discovered Sonos app needed an update but issue persists after updating. 

Same issue same timeframe - lovely  

Similar issues!  Started on May 21st.  I am not able to use voice commands on my Sonos One devices to play Apple Music.  It will work via my iPhone.  I also have an older Sonos Play 3, that doesn’t have Alexa connected, but I have for over 5 years been able to use voice commands through an Alexa dot to verbally play Apple music.  It has now stopped.  But, I can access through my iPhone.

Bottom line, on all 4 of my Sonos speakers, I can no longer verbally access Apple music.  This is unacceptable.

I have disconnected Apple music from Sonos and Alexa.  I have reconnected.  I have Apple as the preferred music source.  I have unplugged Sonos and Alexa devices.  All software is up to date across Apple, Sonos and Alexa.

One more bit of information.  If I verbally ask Alexa, on just the Alexa dot device, it does successfully play Apple music on that device.  Only it won't play on Sonos devices!

I called SONOS support.  I was informed they are aware of this issue and they are working on it.  

I spent an hour with Sonos support and then they admitted it was a known problem first reported on May 21st. Still waiting for a fix I guess. 

Exactly same problem. But for me it seems to have started after the last update

Same problem here 

Same issue. Tried all the standard resets. 
thank you for contacting tech support. 
would have been nice if there was an email sent out before I spent 3 hours troubleshooting

I have the same problem, It  began this week. Surprisingly in the Sonos service status , it shows no incidents and all services are up . https://status.sonos.com

Working for me now

 

Yay!!  Working!!

Working again… thanks to all those that participated in this conversation string, and especially those that spent time on the phone with Sonos.

Working for me too. Many thanks to everyone who posted who made me feel better that I wasn’t alone with this problem. Many thanks also to those who called and let us all know the feedback from the help desk. 

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