Skip to main content
Answered

Alexa says shes playing song but no sound

  • January 5, 2019
  • 4 replies
  • 4478 views

so i got sonos one all set up and alexa was plying music and now when you tell her to play a song she aknowleges the song and says shes playing it but it never plays. any ideas..

Best answer by jgatie

Make sure the music accounts are the same in both the Alexa app and the Sonos app.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

4 replies

jgatie
  • Answer
  • January 5, 2019
Make sure the music accounts are the same in both the Alexa app and the Sonos app.

  • Author
  • Contributor I
  • January 5, 2019
Ok i jave made sure that theaccouns are thesame and still no go

Ken_Griffiths
Try removing Sonos Skill in your Alexa App. Then add the skill back in again... see if it sorts it.

  • Author
  • Contributor I
  • January 5, 2019
Ok i got ot finally jgatie was right. I thought i had them both connected to same account but didnt. Mich thanks guys