I'm fairly new to the world of Sonos, having had a Play 1 for nine months and having been impressed enough by its capabilities to buy a Sonos One. I'm also a committed Amazon Alexa person. I have an Echo and three Dots.
I decided to buy a Sonos One rather than a second Play 1 as a replacement for the Amazon Echo in my kitchen, believing (mistakenly as it turns out) that this would mean using the Sonos One alone rather than a Play 1 plus an Echo or a Dot.
I was unaware that the abilities of the Alexa enabled Sonos fall short of those with which a dedicated Alexa device is endowed. One such shortcoming was revealed when I asked the Sonos One to set a daily Alexa reminder to prompt me to check the temperature of my stored hot water. The Sonos One responded to my voice request in exactly the same way as an Echo and I expected to be reminded by a spoken message every day at the time set. I think, on the first occasion, that the Sonos One spoke the reminder, but on every subsequent occasion all I got was the same Echo tone which sounds at the end of a timer or an alarm.
After much fiddling about with reminders spoken and accepted by the Sonos One, reminders typed into my Windows pc and various adjustments to grouped Alexa and Sonos devices, I contacted Sonos support on Messenger and promptly received this reply:
"This feature (customizing notifications) is not available on the Sonos Alexa enabled speakers. Certain features are not available on 3rd party devices that have Alexa integrations (like our speakers) and will only be available for Amazon Echo devices."
Knowing, from my experience of having the Sonos One announce my customized notification on at least one occasion, I was less than convinced by this reply. So, as a last resort I decided to type a reminder into to the Amazon Alexa mobile app on my iPhone and, voila, Sonos One announced the reminder exactly as I had set it. I have repeated the exercise on half a dozen occasions today as an experiment and each time, Sonos One responded with a spoken customized reminder.
I would be interested to know if anyone else has experienced this and if anyone has found a way of achieving the same result in a less cumbersome way.
I would also be interested to know why Sonos support seems to be unaware that "customizing notifications" is achievable on Sonos One even if it has to be approached differently from the way it is done on a dedicated Alex device.