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Alexa only playing one song through Sonos then STOPS

  • 21 October 2017
  • 39 replies
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I ask alexa to play an artist in in the living room. The first songs plays... and then nothing..... It seems like SONOS is not playing the alexa Que?
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Best answer by UKMedia 4 February 2018, 09:39

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39 replies

Userlevel 7
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Hi guys, we're still looking into this and are working to improve the Alexa skill constantly, but there isn't yet a single cause to this error. We'd love to look into it with you, so if you consistently have this issue, I'd suggest that you give us a call on our support line. That way we can get a good look at what's going on.

The steps going around to disable the skill and remove devices helps in some cases. Also, it's good to make sure that you Sonos devices are all set up using the right Amazon account, sometimes you might have multiple Amazon accounts logged into your mobile device which can cause setup issues.
Userlevel 7
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Please see the steps I've listed in the answer to this post which defines a total reset of Voice Control actions:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
I just connected my Dot to our Prine Account. Alexa recognizes my Amazon Music Playlist but only plays the first song. There are 200 songs in the playlist.
I'll try the fix. Most annoying. It's the old 'power on and off or delete app' trick then. Nothing changes in techland does it?
Hi guys, we're still looking into this and are working to improve the Alexa skill constantly, but there isn't yet a single cause to this error. We'd love to look into it with you, so if you consistently have this issue, I'd suggest that you give us a call on our support line. That way we can get a good look at what's going on.

The steps going around to disable the skill and remove devices helps in some cases. Also, it's good to make sure that you Sonos devices are all set up using the right Amazon account, sometimes you might have multiple Amazon accounts logged into your mobile device which can cause setup issues.
Alexa and Sonos was a huge fail. Nothing but issues. After buying 3 of these things, I really feel ripped off. I'm not going to be on the phone for an hour again trouble shooting the problem, what a waste of time and money. Listening to music shouldn't be so difficult.
Userlevel 7
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I believe this is an Amazon Account authorisation issue which is being worked on by Amazon. Try the simple steps I've listed in this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-alexa-issues-6796539/index1.html#post16180399
Returning my Sonos One because of this. i feel like I was ripped off. Tempted to return all of my Sonos devices and just go with Bose. This is ridiculous. Wasted my Christmas break with this crap.
Userlevel 7
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Returning my Sonos One because of this. i feel like I was ripped off. Tempted to return all of my Sonos devices and just go with Bose. This is ridiculous. Wasted my Christmas break with this crap.

Or you could detail your Sonos setup and the exact problem and we could try and use some of our Christmas break time to help you sort your problems out....
I have the same "1 track plays and stops" problem. I've now done the reset (Alexa web app: remove Sonos device and add back), and it has fixed the issue in short term testing.
I'm having this issue as well. I disabled the Sonos skill in the Alexa app, then re-enabled, added my devices again, etc. It seems this is a known problem for at least three months now, and still no solution, Sonos? Diagnostics no. 8449376.
Userlevel 7
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Please look at the steps I've listed within this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126/index1.html#post16201009
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SOLVED
The issue was this:
When setting up the SONOS Bar we chose the living room for its name ID. Alexa had the living in a living room group
The Alexa software seems confused by the matching names.
Changed Sound Bar Group to TV room and Alexa streams on TV room now.
The only way I can get both SONOS Groups to play together is by grouping them is SONOS App
but I can work with that.
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This issue not solved. Sorry...The steps above to rename the SONOS rooms from the SONOS Desktop App only seems to be a short-term workaround.
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Here is what corrected my issue:

RESOLVED:

Symptom::
Alexa only pays one song then stops. Duplicate Device Queues are being created in the Now Playing Dropdown list in the Now Playing screen of the Alexa App.

Cause:
A 2nd Amazon user account in the Setting-->Alexa Accounts--> HouseHold Profile.

Solution:
Removing the additional family member accounts from the Household Profile screen.
(Setting-->Alexa Accounts--> HouseHold Profile.)

Thanks for letting me help troubleshoot
Doug G