I've set up my Sonos One, downloaded the apps (Sonos and Alexa) and everything appears to be working as it should, except Alexa can no longer play radio stations (either through TuneIn or the BBC skill) and can no longer play music through Amazon Music. I either get an error of Kitchen is offline at the moment, something went wrong or in the case of the BBC skill get the opening music and introduction and after making a request (e.g. play radio 4) get silence and the jingle again.
The Sonos One is online (I can ask Alexa general questions and she will respond) however these key functions refuse to work.
Best answer by UKMedia
Please open the Alexa App on a PC (https://alexa.amazon.co.uk or .com) and select Smart Home>Devices. Please scroll to the bottom and the list and select 'Forget All' followed by 'Discover'.