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Contributor I
Nov 15, 2018 2:36 PM UTC
Answered

Alexa asking to link Spotify Premium Account even though already linked when using Sonos

Having an issue where whenever I try to play something on Spotify on Sonos using Alexa, it's just coming up with 'To link your Spotify, please add a premium account in the Alexa app' even though I have already done this.

When I try to play Spotify using just the Echo dot it's playing fine - just doing this when I want it to play on the Sonos!

Anyone have any ideas?

Thank you 🙂
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    Jeff S
    Jeff SAnswer
    Retired Sonos Staff
    Nov 15, 2018 11:47 PM UTC
    Hi everyone,

    The outage affecting Spotify playback through Alexa on Sonos should now be resolved. Please submit a diagnostic report and reply with the confirmation number if any issues continue.
    Help others find useful content by clicking the like button and selecting the best answer to your question.

    39 replies

    kevin222
    Trending Lyricist I
    Nov 15, 2018 2:51 PM UTC
    Not sure if this helps at all but I just recently had this problem few days ago and fixed it just maybe yesterday I wasn't able to play music on my Sonos from the Spotify app on my phone but I could on my tablet and while trying to troubleshoot I opened up the Sonos app on my phone which I knew would play already and went into my settings to check for online updates and it was one of vailable after the update finished I closed it out went back into the Spotify app and was able to select the Sonos and now my music is playing. Hope this helps
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    Contributor I
    Nov 15, 2018 3:01 PM UTC
    Sounds like we're experiencing the same issue: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-spotify-needs-to-be-linked-but-it-is-already-linked-6815395
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    Lyricist I
    Nov 15, 2018 3:33 PM UTC
    I have the same issue. Sonos One was playing Spotify perfectly until this morning and now I'm getting the response 'to play Spotify, first link your premium account using the Alexa app'. Help!
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    Lyricist I
    Nov 15, 2018 3:34 PM UTC
    Having the same issue, just as of this morning. Worked last night, and nothing changed. Tried to re-register and re-everything.
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    Lyricist I
    Nov 15, 2018 3:34 PM UTC
    I have the same issue. Sonos One was playing Spotify perfectly until this morning and now I'm getting the response 'to play Spotify, first link your premium account using the Alexa app'. Help!
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    Contributor I
    Nov 15, 2018 3:39 PM UTC
    Same issue for me. I can use Spotify through the Sonos app, but as soon as I ask Alexa to play something I get the link your premium account message. Seems a Sonos issue though, as when I try it with my Echo Dot, it still works.
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    Lyricist II
    Nov 15, 2018 5:05 PM UTC
    I have the same problem, and my system was previously working.
    I have a premium Spotify account which is linked in the Alexa app and Alexa will play spotify on it's internal speaker on command (echo) without any problems.
    When I say "play Spotify on " then Alexa says "To play Spotify, link your premium account first using the Alexa app." The app is definitely linked as it works on the echo directly.
    Alexa commands to play TuneIn Radio also work so when I say "play Radio 1 on " this works straight away implying the link between Alexa and Sonos is working.
    I can start Spotify playing through the Sonos app and through the Spotify app too. When I ask Alexa a question while this music is playing she also partially mutes the volume on the Sonos to hear the command. Alexa will also stop Spotify playing with a simple "Alexa - Stop music" command.
    This leads me to believe that this is some sort of Spotify authorisation issue to do with Alexa but for the life of me I can't work it out. Has anyone had any experience with how Spotify authorisation works?

    I have also tried:
    Forgetting all devices and re-discovering in Alexa App
    Unlinking and re linking the Spotify Account in Alexa app and Sonos
    Disabling sonos and spotify skills and re enabling in Alexa app
    All of the above with a full power down of Alexa devices
    Logging out all devices from the spotify web account and re-linking.

    It's like Alexa is not recognising that it is a Premium Account.
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    Lyricist II
    Nov 15, 2018 5:10 PM UTC
    Having the exact same issue here. This has always worked, but this morning I am getting the same response "To play Spotify, link your premium account first using the Alexa app."

    It does appear to be an issue only with Sonos. When I ask a Echo or Dot to play Spotify, it works.

    Hopefully, Sonos can figure this out quickly.
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    Lyricist II
    Nov 15, 2018 5:15 PM UTC
    To Sonos engineers:
    Can you tell us how Alexa is able to validate the Spotify account when passing it to it's own speakers but seems to not function if passing it to a sonos speaker?
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    Smilja
    Nov 15, 2018 5:52 PM UTC
    There might be a system or server failure on the Amazon/Sonos IT Cloud of things.
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