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Sachu
Contributor I
November 15, 2018
Answered

Alexa asking to link Spotify Premium Account even though already linked when using Sonos

  • November 15, 2018
  • 39 replies
  • 8119 views
Having an issue where whenever I try to play something on Spotify on Sonos using Alexa, it's just coming up with 'To link your Spotify, please add a premium account in the Alexa app' even though I have already done this.

When I try to play Spotify using just the Echo dot it's playing fine - just doing this when I want it to play on the Sonos!

Anyone have any ideas?

Thank you 🙂
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      Best answer by Jeff S
      Hi everyone,

      The outage affecting Spotify playback through Alexa on Sonos should now be resolved. Please submit a diagnostic report and reply with the confirmation number if any issues continue.

      39 replies

      Show previous replies
      SW37
      Lyricist I
      November 15, 2018
      Same issue as of today. Been working perfectly up until now.
      jmckeand
      Lyricist II
      November 15, 2018
      I spoke to Sonos support and they indicated that there was an outage affecting our ability to play Spotify directly via a Sonos device.
        jmckeand
        Lyricist II
        November 15, 2018
        I spoke to Sonos support and they indicated that there was an outage of some sort affecting our ability to play Spotify directly via a Sonos device (as indicated by others, it works when you play Spotify off of another device's Spotify application - just not via Alexa voice control). They did not know when it would be fixed.
          SW37
          Lyricist I
          November 15, 2018
          Thanks jmckeand - Did they suggest any solution to the problem?
          jmaoaka
          Lyricist III
          November 15, 2018
          Just picked up 2 Sonos Ones.

          Several hours of frustration with the Ones vanishing from Spotify Connect for no reason, and adamant they wouldn't come back, and now the same issue as OP. If I ask Alexa to play music, it defaults too Amazon Music, despite Spotify being default service (and acts as such on my Echo). When I state 'play x on Spotify', I get the link premium account to Alexa app.' Which it is.

          For what it's worth, Amazon Echo is quite happily playing music via Spotify.

          At this point, I am not quite sure I will need the remaining 99 days of the listening trial.
          jmaoaka
          Lyricist III
          November 15, 2018
          "They did not know when it would be fixed."

          Sonos's default answer to most things it seems.
          Liron
          Liron
          Avid Contributor I
          November 15, 2018
          Same issue here, even reset my Sonos One to factory settings and wiped Alexa from the device, relinked Spotify, etc. Suppose it wouldn't hurt to have read the forum first 🙂
          jaymzie007
          jaymzie007
          Lyricist I
          November 15, 2018
          I have the same issue. Thanks for setting up this thread, I’ll just give it some time to be fixed then, instead of wasting any more time resetting everything 🆒
          jmaoaka
          Lyricist III
          November 15, 2018
          Does Sonos have a server status page like Apple etc, so we can check of any issues?
          Jeff S
          Jeff S
          Retired Sonos Staff
          November 15, 2018
          Hi folks,

          We're working to resolve an outage right now affecting Spotify playback via Alexa on Sonos. We'll update this thread when the outage is resolved.
          Help others find useful content by clicking the like button and selecting the best answer to your question.
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