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Sachu
Contributor I
Nov 15, 2018 2:36 PM UTC
Answered

Alexa asking to link Spotify Premium Account even though already linked when using Sonos

Having an issue where whenever I try to play something on Spotify on Sonos using Alexa, it's just coming up with 'To link your Spotify, please add a premium account in the Alexa app' even though I have already done this.

When I try to play Spotify using just the Echo dot it's playing fine - just doing this when I want it to play on the Sonos!

Anyone have any ideas?

Thank you 🙂
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      Jeff S
      Jeff SAnswer
      Retired Sonos Staff
      Nov 15, 2018 11:47 PM UTC
      Hi everyone,

      The outage affecting Spotify playback through Alexa on Sonos should now be resolved. Please submit a diagnostic report and reply with the confirmation number if any issues continue.
      Help others find useful content by clicking the like button and selecting the best answer to your question.
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      39 replies

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      SW37
      Lyricist I
      Nov 15, 2018 5:56 PM UTC
      Same issue as of today. Been working perfectly up until now.
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      jmckeand
      Lyricist II
      Nov 15, 2018 6:06 PM UTC
      I spoke to Sonos support and they indicated that there was an outage affecting our ability to play Spotify directly via a Sonos device.
      Translate
        jmckeand
        Lyricist II
        Nov 15, 2018 6:09 PM UTC
        I spoke to Sonos support and they indicated that there was an outage of some sort affecting our ability to play Spotify directly via a Sonos device (as indicated by others, it works when you play Spotify off of another device's Spotify application - just not via Alexa voice control). They did not know when it would be fixed.
        Translate
          SW37
          Lyricist I
          Nov 15, 2018 6:09 PM UTC
          Thanks jmckeand - Did they suggest any solution to the problem?
          Translate
          jmaoaka
          Lyricist III
          Nov 15, 2018 6:13 PM UTC
          Just picked up 2 Sonos Ones.

          Several hours of frustration with the Ones vanishing from Spotify Connect for no reason, and adamant they wouldn't come back, and now the same issue as OP. If I ask Alexa to play music, it defaults too Amazon Music, despite Spotify being default service (and acts as such on my Echo). When I state 'play x on Spotify', I get the link premium account to Alexa app.' Which it is.

          For what it's worth, Amazon Echo is quite happily playing music via Spotify.

          At this point, I am not quite sure I will need the remaining 99 days of the listening trial.
          Translate
          jmaoaka
          Lyricist III
          Nov 15, 2018 6:19 PM UTC
          "They did not know when it would be fixed."

          Sonos's default answer to most things it seems.
          Translate
          Liron
          Liron
          Avid Contributor I
          Nov 15, 2018 6:51 PM UTC
          Same issue here, even reset my Sonos One to factory settings and wiped Alexa from the device, relinked Spotify, etc. Suppose it wouldn't hurt to have read the forum first 🙂
          Translate
          jaymzie007
          jaymzie007
          Lyricist I
          Nov 15, 2018 6:52 PM UTC
          I have the same issue. Thanks for setting up this thread, I’ll just give it some time to be fixed then, instead of wasting any more time resetting everything 🆒
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          jmaoaka
          Lyricist III
          Nov 15, 2018 6:53 PM UTC
          Does Sonos have a server status page like Apple etc, so we can check of any issues?
          Translate
          Jeff S
          Jeff S
          Retired Sonos Staff
          Nov 15, 2018 6:59 PM UTC
          Hi folks,

          We're working to resolve an outage right now affecting Spotify playback via Alexa on Sonos. We'll update this thread when the outage is resolved.
          Translate
          Help others find useful content by clicking the like button and selecting the best answer to your question.
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