Community
WelcomeAnnouncements206 Ask a question16
Getting startedWhat to get3268 Setting up Sonos8437
Voice control and smart homeAmazon Alexa and Sonos4487 Google Assistant and Sonos878 Smart home integrations360
Life with SonosWireless speakers4184 Components3247 Controllers & software6652 Home theater7749 Music services and sources7137 Music, culture & the industry314
Advanced & troubleshootingTroubleshooting21881 Advanced setups1815
Other language forumSonos Dansk forum99
Community feedbackCommunity feedback777

Create topic
Login

Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

23696 Topics

Recently active

Most replies Most views Newest first

S2 system constantly loses connection with my sonos:1 speakers

Since a few weeks, my system constantly loses connection with my two sonos:1's connected as surround speakers to my beam. I have tried everything I can think of. Finding missing products, factory resets, router resets, disconnecting all other devices from LAN. Effectively, I cannot get decent surrou...

Troubleshooting

Sub & Surrounds missing from the Android app occasionally

Hi! Recently I have found that my 2 SUBs and 2 Play 1 (surrounds) are detached from my living room HT setup, but they are not actually detached, but just from the Android app… That is when I check from “System”, it just shown “Arc” but not “(x2Sub + surrounds)”. It’s not showing “?” but nothing. The...

Troubleshooting

Bluetooth on Roam

Cant connect, only getting a white colour appearing, Roam not showing up as a device in Android when next to itOh and the App is useless BTW bit will keep product if can Bluetooth it !

Troubleshooting

Sonos One SL won't connect to wifi or via cable

I recently bought some Sonos products and set up, via WIFI, a roam, beam and Sonos Five just fine. My Sonos one SL shows up in the Sonos app like all the others but when it tries to connect to the wifi and update to the latest software it just won’t connect. I’ve tried cable but it just says I shoul...

Troubleshooting

List of Movies with Dolby? (Slightly DTS related, lol)

Hi all, (4K Movies specifically)No I didn’t do my research, but have a small room and find the Beam is super, so am sticking with it.I have a few movies on my hard drive which I have needed to re-download as long as I can find Dolby versions….I could just change my LGTV sound settings to ‘pcm’ rathe...

Troubleshooting

Repeating issue - playing song overnight on repeat seems problematic on move

Hi. I’m pretty happy with the performance of my Sonos kit. I have a big system. I have recently moved from using sonosnet to using my TP Link 3 channel mesh network. This seems to have stopped most of the sound dropouts I was getting. Likely because there is less congestion on the 2.4 ghz band. Anyw...

Troubleshooting

S2 app won't let me sign in

Hi All,I’m tearing my hair out with my Sonos set up which is currently unusable. Been in place for years, but I had the requirement to change my entire network set up. Current situation is all my kit (3 x Play1s and Beam) are all reset to factory settings…. probably a bad idea I know…. I have the...

Troubleshooting

spotify play next song gets skipped

When a playlist is playing, if you select a new song and select play next, that song will not be played. It is skipped and continues with the playlist.

Troubleshooting

Beam not playing TV audio after playing music via Airplay2 or Chromecast

Hey all,I’ve recently purchased a Beam and have it set up to my Samsung TV via HDMI ARC. The reason why I got the Beam was because of the integrated AirPlay2 and Chromecast features. Playing music with the tv kept OFF is fine. However, the problem arises when I decide to watch TV and the the Beam d...

Troubleshooting

Playbase problem

Playbase has a permanent buzzing sound.

Troubleshooting

second Sub in single setup arc/2x play 5 + 2x sub

Hi there ,I successfully added 2nd sub to my setup ,but it showing under different name as sub Sub ,not sub/media room as the other devicesAny thoughts?Thanks in advanceDawid

Advanced setups

Beam - falls off network all the time

I had the Sonos system for years with two sonos 3 and it worked great until I bought a Sonos Beam. Since then my original Sonos 3 speakers are redundant and cannot be used in the system.The sonos Beam works for one to two weeks then falls off the network for no reason. Eventually it connects again a...

Troubleshooting

Music Resuming upon auto ungroup

Hi there,When I have the whole house grouped together, or groups that include an autoplay component, when these leave the group to play their autoplay source the rest of the speakers will resume whatever was paused. This also happened when I was trueplay tuning a play:3, it split off the group to be...

Troubleshooting

Spotify "Unable to play 'song title' - the connection to Spotify was lost.

I work in IT for a company that has 6 locations with 10+ Sonos Ones in each location and lately we’ve been having an issue with the “Unable to play ‘song name’ - the connection to Spotify was lost”. This has been an ongoing issue for the last few weeks and I’ve seen reports of there being an issue b...

Troubleshooting

Connection to Spotify was lost

Over the last several months, Spotify has been functioning terribly with the Sonos setup in our household and 8/10 it displays the message “Unable to play ‘X’ - the connection to Spotify was lost.” This error appears if I choose a song from within the Sonos app using Spotify music services; if I ch...

Troubleshooting

How do I get Sonos to work without an internet connection?

I have some vacation property that has no internet or cell reception. I want to bring some Sonos speakers with me, but I can’t get them to work. Here’s what I’ve done so far:I have a router that has the same WIFI information as my home network so any devices that can connect to my home network can a...

Troubleshooting

Roam & Bluetooth

Hi, I recently bought the Roam and set up on my home network with no issues. Very pleased with it I might add although could do with a bit more bass.Now we are away and I linked my phone to the Roam via Bluetooth and again no issues. However one of the kids wanted to link their phone which again was...

Troubleshooting

Spotify connection lost

Diagnostics confirmation number 1623634040 For the past few days I can hardly use Sonos for streaming Spotify. In most cases it will say ‘connection lost’. Yesterday morning it did not work, yestarday afternoon it worked, and right now it is not working again. I have tried the following:remove and r...

Troubleshooting

Sonos soundbar audio is jumpy and cuts in and out

Sonos soundbar is connected to wifi which is about 5m away but cant be connected via a cable. Sound works fine when turning on for about 3 mins and then starts cutting in and out. All other devices working fine on the same wifi connectionWifi speed is 50mbpsDiagnostic Number: 1697054384Can anyone at...

Troubleshooting

Unable to see media files on NAS running Plex Media Server

Hello, I configured Plex on my QNAP NAS and of course I made the server remotely accessible.I added the Plex service to my Sonos but the only things I see are public media.My personal music library is not visible.What’s wrong? Thanks

Troubleshooting

Static/Crack Sonos Beam

Relocated recently and changed TVs from a Philips TV to a Samsung AU8000 series. No issues before but I’m now getting intermittent crackle/static while watching TV. Connected via HDMI ARC. TV firmware is up to date. I see a few others have had the same issue. Is there a solution to this?

Troubleshooting

sony smart tv and Sonos Move via bluetooth

Just bought a 2021 Sony smart tv for my patio and connected my Move via Bluetooth. It worked perfectly watching a Netflix movie. Then changes to YouTube and had no sound. Tried another Netflix movie and still no sound. Tv shows it’s connected to the Move. I’m confused in the change. Any ideas on the...

Troubleshooting

Spotify not connecting to Roam with either BT or Wifi?

Seriously I am about to throw this Roam through a window!I have had UE, JBL, EV and other BT speakers and devices as well as WIFI audio streaming - this is the first time I have experienced this issue on anything.The android phone is connected. I can play from the SONOS app ok ( so it works), but th...

Troubleshooting

New Asus RT-AX82U/AX5400 Router Sonos System Not Showing Any Recommendations?

Background:Family Room: AMP w/Sonos ONE (pair as surrounds)Backyard: Connect(gen2)Asus RT-AX82U/AX5400 RouterAfter installing new router and updating the wifi settings, the Sonos App (S2) does one of the following: 1) stays grey and doesn’t show up 2) only shows the Connect 3) Works perfectly for 3-...

Troubleshooting

When adding to the queue from Spotify, the immediate next track always skips

Hi,When I add a song from Spotify to play next, it always skips. If I add two songs, the first will skip and the second will play. I have 100MB fibre broadband. The ‘main’ Sonos speaker in the network is connected by Ethernet. I’ve done hard resets, advised by Sonos, and the problem still isn’t solv...

Troubleshooting

Page 1 / 948

View real-time service status

Sign up

Already have an account? Login

Login to the community

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

Accept cookies Cookie settings

Cookie settings

We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. You can always change your cookie preferences in your profile settings. Learn more about our cookies.

Basic
Functional

Normal
Functional + analytics

Complete
Functional + analytics + social media + embedded videos

Accept cookies