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Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

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suddenly cant find system on some devices

Have not had any issues with my Sonos for a good couple of years, and not made any changes bar a BT router 4 months ago. I have a play 3 linked to router, a play bar downstairs and 4x Sonos 1s dotted about the house. About a week ago my wife couldn’t see any rooms when opening the app on her iPad or...

Troubleshooting

On this mobile device freezes after a few minutes on Android

Ever since the new upgrade when I shuffle on this mobile device everything is fine initially but after a couple of songs the queue changes and freezes. Sometimes the music plays without the now playing updating. Eventually I need to relaunch the shuffle. Any idea what is going on?

Troubleshooting

Play 5 gen1 connected but silent

I have two play 5 gen1 and sonos one SL, one of the p5 went silent but is connected.The silent speaker is connected, white light on, volume button and mute works for other paired p5 and it also shows line-in as active when i tried plugging it.I’ve tried factory resetting the speaker, plugging it to...

Troubleshooting

Can't connect to Sonos error

I am not sure if there has been an “update” or such like in the last week or so but in that time, when I seek to connect to the Sonos on my iPhone, it fades through the connection screen and comes up with the error message and “fix it”. Each time I have to go through the process and 75% of the time...

Troubleshooting

How do I stop my new Sonos One SL dropping off my controller?

My new Sonos One SL drops off my controller, or stops functioning on the controller like as if it loses signal. It keeps playing with my Beam and Play 1 in the other room, but at times I can’t change the volume until it finds the system again on the app. Or like just now, I go to listen to music on...

Troubleshooting

Return shipping label - do they exist?

I’ve communicated several times with Sonos CS, email and phone. I’ve been told multiple times I’d see a notice from my logistics provider with the shipping label for both my RMAs - Still Nothing! I’m beginning to think I’m being worn down so I just go away. Anyone else having this issue?

Troubleshooting

DISASTER RETURN PRODUCT

IT’S IMPOSSIBLE TO SPEAK WITH THE SUPPORT SONOS OR SOMEONE WHO HELP ME, PLEASE I NEED URGENTLY HELPI BOUGHT A SONOS ARC ON NOVEMBER 2020 VIA WEB, ON FEBRUARY OF 2021 SONOS SEND IT TO ME, 3 MONTHS LATER... I ALREADY BOUGHT A SONOS ARC, AND AFTER A DIFFICULT WAY TO CONTACT SONOS SUPPORT I RETURNED THE...

Troubleshooting

Dialog drops in/out on my Beam

I have a brand new LG TV. And a brand new Beam. It’s hooked up through the ARC port on my TV. And the audio continually goes in and out. One sec, everything is fine. The next sec, the dialog is muffled and you can barely make it out. This happens whether I’m watching stuff through my cable box. Or s...

Troubleshooting

YouTube Music not listing full library

Hi, I’ve recently switched over to YouTube music as Google are closing Play Music but an having issues accessing my full library through the Sonos Desktop or Mobile app. Both the Artist & Albums listings are truncated. When I access them as follows: YouTube Music → Library → Albums → Uploads (o...

Troubleshooting

2 issues with Sonos and Google Assistant

I have a Sonos Arc and Sub (Gen 3) and have 2 issues related to these products. The first issue has to do with the google assistant and asking the sonos arc to play music with Spotify. Until recently it has worked fine however now I receive a response that says “Sorry, it looks like the sonos isn'...

Troubleshooting

play 1 will not connect to wifi, even after reset

My sonos play one will not connect to my wifi network at all, even after a hard reset. I have deleted and reinstalled the app, made no difference. it connects ok via ethernet but connecting via wifi just says unable to connect every time. I need help as i don’t see any other options to get it worki...

Troubleshooting

Playbase sound cutting out intermittently when playing music from iMac

My Playbase sound will start and stop when playing music from my iMac. It does not do this when playing the TV sound or the internet radio. My Play 1 speakers do not have this issue - its just the the Playbase. I did turn the power off and back on for the Playbase but that has not resolved it. A...

Troubleshooting

Sonos Sub Keeps Dropping out Google Wifi

Hello all.Need some help here, have a sonos playbase, 2 sonos ones and a sub (got it a couple of months back) and since then I have been having issues to keep the sub on the network. I have a google wifi mesh ( 1 in the living room where the system is set up and a couple more in the other rooms). I...

Troubleshooting

sub connected but no sound

Hi, I have connected my sub in my lounge and it shows as Lounge + Sub (connected via Etherley as was struggling via wifi) however I'm not getting any sound even when I go to sub audio and slide all the way to the right

Troubleshooting

Sonos alarms w/ radio fails frequently

Hello I have a problem with some alarms to play radio at wakeup time that trigger the sonos chimes systematically. I have tried twice to troubleshoot through the sonos support chat but I’m very frustrated as they propose basic troubleshooting (have you rebooted the router, can you reboot the speake...

Troubleshooting

Unable to connect to sonos

I have a Sonos one and recently when I play BBC Sounds or Spotify on my iPhone 12 pro (ios 14.4.2) and try to stream via airplay to the Sonos is get a message saying it can not connect. When I go into the Sonos app it’s says “unable to connect..)I’ve tried all the standard fixes … switching off and...

Troubleshooting

Songs cutting off

Songs are cutting off consistently. This has become very annoying to use. Seems like Sonos is becoming an expensive piece of furniture living in my room now. Can someone please help? Here is a diagnostic report 1411209521. RegardsSantosh

Troubleshooting

connectivity issues

I have a play one (location bedroom) and a one SL (location living room) that to all intents and purposes worked perfectly other than losing connection with my phone at the extreme points of the home. I moved the play one to a closer bedroom in a central location to stop the above issue, and since t...

Troubleshooting

PC Dolby Atmos, loud electrical noise in surrounds

I have a PC with an Nvidia GTX 1060 hooked up to an LG CX conntected to my Sonos Arc SL, Sub Gen 3, and 2 One SLs hooked up as surrounds. I downloaded Dolby Access and was able to successfully see Dolby Atmos reflected in the Sonos app, however when I went to play non-Atmos sound I had a loud buzz...

Troubleshooting

Samsung TV cutting out with Connect and Play 1

Hi, my diagnostic number is 179484943.The audio from my tv works fine sometimes and others it cuts out all the time, regardless of the channel. Two paired Play 1 speakers with a connect hardwired to the tv and router. Both speakers show WM:0.Any help would be much appreciated.

Troubleshooting

Sonos Beam keeos dropping connection to iphone

My Sonos Beam keeps losing the connection from the app and from my Spotify list of devices.The Beam is still connected to WiFi as I am still able to use the Alexa voice control to play music from Spotify or Amazon.To find the Beam again I would have to keep switching off and on the router. The Beam...

Troubleshooting

Beam’s Daily 2-Minute Drop a Mystery

My Beam works great, HDMI to TV, except it drops out for 1-2 minutes every day at 7:59 PM CDT and TV speaker takes over, then the Beam comes back on. I’ve got Sonia set to update overnight, so it’s not that. Thoughts?

Troubleshooting

Incremental volume control (tap slider) not working any more

Hi,Using Sonos S2 app on Android 10.I used to be able to tap the volume slider either side of the marker and it would adjust the volume a small amount each time. This no longer works, has this feature been removed or is it just me?Also when I have speakers grouped, if I want to adjust the volume of...

Troubleshooting

Sonos unable to connect - constantly! 😤

Our Sonos system comprises four Sonos:Play1s, a Sonos:Play3 and a Sonos Soundbar. They have all worked fine for nearly 4 years. Now everytime my wife and I try to connect via our Android and iOS Sonos2 apps the system cannot be found. We've followed all advice through the app, managing to temporaril...

Troubleshooting

System and groups disconnect when I change the record

Hi, I’ve searched and tried a few things but I keep having this really annoying issue when I change a record. Complete novice, just got the system so I’m fairly certain there is some setting I am missing that is causing this.I’ve got a play 5 connected to my Audio-Technica LP120 turntable. I also...

Troubleshooting

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