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Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

16643 Topics

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vergarita Contributor I

Sonos has never managed to play music i own
Question

So we have two Sonos speakers we can use to play radio, and some spotify and thats it. I have a LARGE collection of CD’s with unique tracks that i have saved on my computer as MP3. Spotify plays them beautiful everywhere EXCEPT on Sonos. Sonos makes them unavailable and this makes Sonos worthless to...

Troubleshooting
40 4
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11 minutes ago
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Olaf2020 Contributor I

LG TV and sonos sound system
Question

We have a sonos sound system connected to our LG tv ( model number : 55UF6450), after tuning using sonos application, the TV volume level drops to reasonable level but after watching or playing music few times, volume level increases. Meaning that we have to increase the volume level very high to be...

Troubleshooting
4 0
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13 minutes ago
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Ross_Edinburgh Contributor I

Sonos no longer connecting to media library
Question

Our Sonos system has lost access to our iutnes media library (hosted on a WD MyCloud NAS). It was working perfectly last week, but now insists that the media library folder is either not there or the password has changed. No configuration has changed with the MyCloud (it’s still working correctly; s...

Troubleshooting
53 6
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15 minutes ago
james.cairns Contributor I

intermittant sound droupout
Question

Hitachi tv  wireless connected to sky hub 4.2 sonos play Ethernet to sky hub 4.2 sky Q 1TB UHD Ethernet to Sky hub 4.2 sky Q hdmi to hitachi tv hitachi tv OPTICAL to Sonos Playbar.   audio playing then just drops out and unable to get back on, ??

Troubleshooting
12 3
1 hour ago
Stanley_4 Local Superstar

Updated memory graphic

 

Advanced setups
102 13
1 hour ago
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darren221983 Contributor I

sonos beam and playstation 4
Question

Hi when I’m listening to music on my beam via Spotify and playing PlayStation 4 at the same time whenever I pause the game or a new part of the game starts the Beam switches back to sound from the PlayStation. I then have to connect Spotify again but the same thing happens again if the game is pause...

Troubleshooting
11 1
2 hours ago
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Blue5 Contributor I

Sub x 2
Question

I want to set up two subs in my living room surround sound, can this be done?

Troubleshooting
11 1
2 hours ago
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Birdie77 Contributor I

Beam not turning TV
Question

When I first set my beam up it was turning TV on/off all ok    now I get the message “sorry the hub the device TV connected to is not responding please check network etc” however network is fine as all other functions on beam work fine  nothing has changed to my set up so a bit baffled 

Troubleshooting
16 3
2 hours ago
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IanWatt Contributor I

one SL
Question

I purchased 2 x One SL speakers and want to use them as surrounds with my Beam. I set them up but one has no sound at all not even the setup chime. I did a full product reset to no avail. I tried setting up as an individual room speaker still no go. The other one worked perfect within seconds. Sonos...

Troubleshooting
34 4
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3 hours ago
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MSterling Trending Lyricist I

Surround sound boost
Question

Does anyone know a way of boosting the Surrounds beyond the 15% in that the app limits, without increasing the primary volume.  I have a Beam and two One’s.  

Troubleshooting
17 2
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3 hours ago
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Jerofthewoods Contributor I

sonos move randomly turns on?
Question

I only bought my move 3 days ago and while it doesnt randomly play any music it randomly turns itself on after i've turned it off. My only concern is that it will jack up the battery life. Any way to fix this?

Troubleshooting
1194 33
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4 hours ago
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MarcoCole Contributor I

Beam audio delay [LG UJ6300]

I’m experiencing an audio delay on my Sonos Beam hooked up to my LG UJ6300 TV (2017 model). The delay is only when playing video through the Xfinity cable box (live TV or on-demand). The audio is synced perfectly for built-in apps (Netflix, Hulu, Amazon Prime) and Nintendo Switch. The Beam is hooked...

Troubleshooting
47 5
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5 hours ago
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david_chisholm Contributor I

Play5 disconnected from network
Question

My Play5 (Gen 2) has been working ok until it suddenly decided to disconnect from my wireless network. Nothing has been changed to cause this. I've tried resetting the speaker by using a network cable connected directly to my router, this works but not when I remove the cable and my router does not...

Troubleshooting
8 0
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5 hours ago
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stewb2112 Contributor I

Very Low Hi-Fi volume on my Cambridge Amplifier from my PZ90, Why?
Question

I have very low volume output from my Cambridge Audio amplifier, which has been a problem before (but I can’t remember how it was fixed by support), from the connection to my living room PZ90 which is connected to my PC and itunes. I can just about hear a song being played, but only if I turn my amp...

Troubleshooting
17 1
7 hours ago
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D Dave Contributor I

workaround for right channel of pair drop out

I use a one and sl either side of bed , and alarm function is useful I have same problem as I've seen many others ...ie right channel frequently dropping off pairing  (L+? Appears in settings)  Nothing wrong with my network. "Find missing speaker" function is useless. I noticed it reconnects if miss...

Troubleshooting
15 3
7 hours ago
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draimist Contributor I

Trying to Update..just gets stuck..won't proceed
Question

a couple months ago I upgraded to eero mesh network in my house. It has worked flawlessly with my Sonos setup (PlayBase, Sub and 4 Play 1s). I recently tried to install the latest update to the speakers (The controllers are up to date). It starts to update, the sound goes off, and then just sits. I...

Troubleshooting
14 1
7 hours ago
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sjmarkwell Contributor I

Best Karaoke setup
Question

I’ve been battling this one for a while and trying to get best set-up with minimal components and making best use of Sonos gear I already have. Gear I’m using: Lucky voice box mixer with 2 mics, Laptop with Spotify and Musicmatxh loaded, HDMI into old LG TV with sound off, Sound into Mixer and then...

Advanced setups
5 0
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7 hours ago
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Steve_83 Contributor I

Speakers all drop out
Question

in the last week I have had to reboot the Play5 connected to the router almost every day, couple of days twice and once 3 times.  Support tell me Virgin Hub3 is the problem.  So why has this suddenly started?  The Hub3 has been in use for years, I’ve never had to do this many reboots.  Today the spe...

Troubleshooting
22 1
7 hours ago
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mandream Contributor I

Line In Source impacts Line Out
Question

I have a Sonos Connect that I am trying to set up inside my CD jukebox so that I can a) stream whatever is playing on the jukebox to other Sonos speakers, and b) stream content to play out of the jukebox speakers. I have the Line Out of the Connect connected to the Jukebox Amp. I have a Chromecast (...

Troubleshooting
56 10
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7 hours ago
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Alcohollis Contributor I

Playing different songs in different rooms
Question

Good afternoon all, Having a bit of trouble playing my spotify in my den if my wife is playing hers in the kitchen. They are both Sonos 1's but as soon as we are both playing music one will turn off after roughly 30 seconds. We are on a family plan for spotify but everyone logs in seperately so not...

Troubleshooting
30 4
A
7 hours ago
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MrKettle Contributor I

Apple curated playlists not showing in search
Question

Hi there, I’ve been using Apple Music on Sonos for some years and have never had a problem until a few days ago. When I search for playlist created and curated by Apple (eg Pure Party, 90’s Hits Essentials, Elton John Essentials) they do not show. No playlist created by apple come up under any searc...

Troubleshooting
19 1
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8 hours ago
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LinkedJeff Contributor I

Play 5’s not grouping
Question

I have a client with 2 amps, boost & 2 Play 5’s.  Both amps are in a rack and one is hardwired.  The boost is also hardwired & reaches the Play 5’s (stereo pair). The client is stating the Play 5’s go in/out of grouping.  We did a diagnostic Friday and sonos said the sonos net signal to all...

Troubleshooting
14 1
J
9 hours ago
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Digitalfm Contributor I

Warning to those with the CR200 controller (Breach to T&C's)
Question

Following the email regarding recycling, I went onto my account on my mobile phone and my SONOS controllers were all up for recycling. Given I was unsure how recycling worked I clicked on all 4 controllers and hit the recycle button expecting to see more info around next steps. I did this because th...

Troubleshooting
26 0
D
11 hours ago
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Tsouth32 Contributor I

Sub Not working. but white light is on

Diagnostics: 2143435483 Lights up white as though it is connected but no sound will come out. Have tried to wire it directly in the router to see if this would help with no success. I have also deleted the controller from my phone and reinstalled with no success.

Troubleshooting
216 13
G
14 hours ago
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jcclark41005 Contributor I

Play 5 2nd gen won't connect to wifi
Answered

Play 5 2nd gen worked for 4 months now won't connect to wifi router. It works fine on ethernet. Diagnostic submitted 636326807. Thanks in advance.

Troubleshooting
262 6
17 hours ago

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