Contributor III

ZP100 not booting

192 replies
54183 views

Hi,

I've recently acquired a ZP100 however it looks to be stuck in the boot process with a single white light flashing endlessly.

It doesn't appear responsive to holding the mute button on bootup. On powerup all of the network port light flash briefly and the connection lights are solid if wired to bridge via ethernet.

I know this is an old product and I know it is my fault for purchasing it, but is there any other reset tricks or way to update the firmware to get out of this loop?

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C

chris_

Lyricist III

thanks for both replies. I have now configured a ip address in my routers range and setup a route to the internet I can now ping the internet sites successfully.
Yes the software version appears to be
3.2-29243-diag
upgrade log shows
http://169.254.2.2/Sonos/Downgrade/ZP100/3.2-29243-1-1.upd?cmaj=12&cmin=3&cbld=22140&subm=3&rev=2®=1&serial=000xxxxxxxxxx&sonosid=xxxxxxxxx&
so If i use the previous log but put in the ip address obtained by pinging the web site address.
I get this output:

upgrade http://23.2.72.206/firmware/Gold/v3.1-Janis-GC2_Gold/12.3-22140-1-1.up d?cmaj=11&cmin=7&cbld=19141&subm=3&rev=2®=1&serial=000E58102A68C&sonosid=1093 34178&householdid=HHID_kVgj2AarGobnnsXM85aGrvPURo0

[8] + Done upgrade http://23.2.72.206/firmware/Gold/v3.1-Janis-GC2_Gold/12.3-22140-1-1.upd?cmaj=11

[7] + Done upgrade http://23.2.72.206/firmware/Gold/v3.1-Janis-GC2_Gold/12.3-22140-1-1.upd?cmaj=11

[6] + Done upgrade http://23.2.72.206/firmware/Gold/v3.1-Janis-GC2_Gold/12.3-22140-1-1.upd?cmaj=11

[5] + Done upgrade http://23.2.72.206/firmware/Gold/v3.1-Janis-GC2_Gold/12.3-22140-1-1.upd?cmaj=11

[4] + Done upgrade http://23.2.72.206/firmware/Gold/v3.1-Janis-GC2_Gold/12.3-22140-1-1.upd?cmaj=11

[3] + Done upgrade http://23.2.72.206/firmware/Gold/v3.1-Janis-GC2_Gold/12.3-22140-1-1.upd?cmaj=11

[2] + Done upgrade http://23.2.72.206/firmware/Gold/v3.1-Janis-GC2_Gold/12.3-22140-1-1.upd?cmaj=11

wget: server returned error 400: HTTP/1.0 400 Bad Request

Read failure 0

WGET exited with 1

Upgrade failed: (11) upgrade file download failed

pull_upgrade failed

#

[1] + Done(1) upgrade http://23.2.72.206/firmware/Gold/v3.1-Janis-GC2_Gold/12.3-22140-1-1.upd?cmaj=11

#

#

#

I think you are on the right track but not sure how to use the upgrade command

J

jishi

Headliner II

The update server responds with 400 error on invalid url, so it could mean that this version is not available (3.1 is a very old version), or that this server is no longer in use. It seems to point to akamai, and maybe they aren't used anymore. It might also require a hostname which requires the player to actually be able to make DNS lookups.

You need to get a hold of a url to a recent firmware, is my guess.

P

poshul

Contributor III

@jishi Unfortunately there is no TFTP boot option for the ZP100, the bootloader is based off of linuxsh's bootloader, if you hit Q from the bootloader it will try to load an image off of a hardcoded address in RAM. You can load images from JTAG but it is a royal pain.
@chris_ if you have a working sonos that's up to date I'd recommend checking for the arguments to upgrade from its log.

C

chris_

Lyricist III

Hi All,
thanks for the help.
What I have found is putting the url in a pc web browser gives a error but also downloads the a .upd file. So I think I have the firmware.
I have set my pc up as a file sever and made the file available type in the upgrade command and it appears to work.... then stop saying I need to stop anacapad.
using 'ps' command there appears to be lots of anacapad process's and I cannot kill them.

any more ideas welcome?

see screen capture below
#

upgrade version 28.1-83040

compatible with Sonos Zone Player submodels 0-16 revisions 0-4294967294 (any region)

compatible with hardware feature set 1d

My hardware feature set is 1

Upgrade supports all my features

/-\|/-\|/-\|/-\|/-\|/-Upgrade file is good

Using new partition format mode

Destination section 0 generation 13

Operating in redundant partition mode (not changing partition table)

Executing upgrade script...Checking to see if (hh.)anacapad is running...Anacapa is running - please stop it and run upgrade again.

failed

Upgrade failed: (35) failure reading upgrade script file

pull_upgrade failed

#

P

poshul

Contributor III

Not sure off the top of my head. Can you kill anacapa using the /opt/anacapactl script?

J

jishi

Headliner II

anacapad is the main process running the Sonos system IIRC, and it probably has some watchdog functionality to keep it running.

A few versions back they had some memory leak issue that would OOM kill the anacapad-process, and then you experienced that the process restarted and everything was lost (grouping, queue etc) like if you had rebooted the device, but in the log it just said that it had restarted the anacapad process.

There would probably be some way to stop it and pause the watchdog functionality (ancapactl sounds like a possible candidate as mentioned), another idea is that you might need to kill all processes at once, or a specific process first.

On my output I have 2 high priority processes and 1 low priority process, the low priority process might be a good starting point to check out... 🙂

C

chris_

Lyricist III

thanks for all the help its alive with updated firmware
the trick was found in 'grabupgrade' file
# Prevent anacapa from coming back from the dead.
touch /var/run/stopanacapa
#then
killall -9 anacapad

J

jishi

Headliner II

Great find! Out of curiosity, did the DHCP issue go away with the updated firmware?

C

chris_

Lyricist III

yes they work perfect now

T

tbearrows

Lyricist III

Hey Chris, Can you give me a little more detail on how you got the new bios loaded on yours? I have it downloaded now i think but i don't understand how to get it on my zp100.

thank you

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