Contributor I

Will there be an LTE Router update for the ARC/Sonos app?

28 replies
1408 views

Just purchased the Arc/Sub3/2xOne set up and just found out that this Sonos system cannot connect to a wifi router that uses LTE (4G) as its internet source. It makes no sense to me as the speeds are comparable to boardband, it has enough speed for 3 people to use say Netflix, youtube and scroll social media at the same time. In near future I will update the Router to a 5G one which will have speeds of up to 100mps+. But even as it stands the Sonos system would configure with a 5G router.

And unfortunately where we live does not have the option for the traditional fiber/Ultra broadband etc.

It is a shame as I was really looking forward to having this Sonos set up.

Before I return it, I would like to know if Sonos are intending to do any updates that would allow users with a LTE router register and use their products?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

skullc

Prodigy III

Clutching at straws a bit now…

But would you be able to change the DNS servers in your router to Google Public DNS?

If you could confirm exact model of router I don't mind taking a look at whether / how this could be done

This is what I have done

Primary 8.8.8.8

Secondary 8.8.4.4

Network= livewire cpe pro 3 +eero 6 pro wireless

J

John B

Looks good. But has it made any difference? I'm not optimistic.

Edit sorry I just noticed lad post was from @skullc not @Vice

skullc

Prodigy III

Looks good. But has it made any difference? I'm not optimistic.

Yeah me neither probably work around would be to take it to his friends register it then bring it back

Once over the registration it should work ok

I have added speakers to my system since using 4g/5g with no problem ie: my moves and roams

Network= livewire cpe pro 3 +eero 6 pro wireless

skullc

Prodigy III

Just had a thought is your phone on the same network as the arc?

Network= livewire cpe pro 3 +eero 6 pro wireless

V

ViceAuthor

Contributor I

@skullc Yes phone is using the same wifi/network when connection/setting up the Arc. However the phone’s network provider is a different company from the router’s network provider.

“But would you be able to change the DNS servers in your router to Google Public DNS?” - I will try this on Monday. I am travelling this weekend and will put the Arc in the car and try to set it up/register it using the Hotels/WIFI. Long shot.

BTW this is the router model I have at home: TL-MR6400 https://www.tp-link.com/en/home-networking/3g-4g-router/tl-mr6400/

J

John B

It is SO unlikely that you will be able to set up on a hotel WiFi that I would advise against taking the Arc.

melvimbe

@John B and @melvimbe Agree. In theory it makes no sense why a it cant connect to the Router regardless of the source of internet.

That’s not what I said. It’s not uncommon for LTE routers to lack the functionality that Sonos needs from a router. It has nothing to do with source of the internet, but the functionality they provide. Instead of trying to maintain a list of what routers do and do not work with Sonos, they are taking the option to just not support the category routers that they can’t guarantee will work.

Danny

P

PLCMAN58

Chromatic Producer I

Check to see if your LTE Router/Modem is providing some cybersecurity protection. If so, you might want to investigate how to whitelist the SONOS website. I would also download Wireshark and have this running while you attempt to register the account. This will allow you to diagnose the connection issues. In order to reduce the traffic, please stop all other application from accessing the Internet before starting SONOS.

Sign up

Login to the community