Contributor I

Will there be an LTE Router update for the ARC/Sonos app?

28 replies
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Just purchased the Arc/Sub3/2xOne set up and just found out that this Sonos system cannot connect to a wifi router that uses LTE (4G) as its internet source. It makes no sense to me as the speeds are comparable to boardband, it has enough speed for 3 people to use say Netflix, youtube and scroll social media at the same time. In near future I will update the Router to a 5G one which will have speeds of up to 100mps+. But even as it stands the Sonos system would configure with a 5G router.

And unfortunately where we live does not have the option for the traditional fiber/Ultra broadband etc.

It is a shame as I was really looking forward to having this Sonos set up.

Before I return it, I would like to know if Sonos are intending to do any updates that would allow users with a LTE router register and use their products?

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J

John B

@Vice . I am curious about your expression “register my Arc on the app”. What you actually need to do is add the Arc to your system. Or possibly set up a new system starting with the Arc. It may just have been your choice of words, but could you let us know what steps you are actually taking?

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ViceAuthor

Contributor I

@skullc I currently have a TP-LinkTL-MR6400 https://www.tp-link.com/en/home-networking/3g-4g-router/tl-mr6400/. It’s probably over 4 years old. Maybe older models are the problem and it was easier for the Sonos technician to just allocate the problem having an LTE Router.

skullc

Prodigy III

Maybe I got the 4g router on amazon for £45 don't know if they are still there but can recommend it

Update

Holy…… They are 79 now 😬

Network= livewire cpe pro 3 +eero 6 pro wireless

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ViceAuthor

Contributor I

@John B Sorry I am new to Sonos and not very knowledgable with this type of tech. On the quick start with the ARC I had to install the Sonos App. Create a “new system”. In that System add the Arc. And as per the screenshot below this is where I am at. I cant register the ARC.

skullc

Prodigy III

@Vice its been a while since I registered mine what error do you get?

When I setup my system I was still on virgin media cable is the arc hardwired to the router?

Network= livewire cpe pro 3 +eero 6 pro wireless

J

John B

Do you have any adblocking software running? VPN?

I note that your settings describe ‘living room’ as unregisters. Is that the the name you are trying to give to your Arc ‘room’?

And just to be sure, the Arc is the first Sonos device you have tried to set up? There is no pre-existing system?

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ViceAuthor

Contributor I

@skullc Yes I have tried hard wired into the router. Just tried again as below

skullc

Prodigy III

@Vice you need to read John b post about any vpn you may have etc

Like I posted I have not registered a system on LTE before so not sure if this would work

Network= livewire cpe pro 3 +eero 6 pro wireless

V

ViceAuthor

Contributor I

@John B

I dont have any adblocking software or VPN changing service. No extenders. Just this Router.

Regarding the name. As far as I know I have not given a name to anything. I did allocated this system to “Living Room”. That message “Living room not registered” is linked to the ARC not being registered when I click on it. If that makes sense.

Correct - this ARC is the first device I have tried to set up.

J

John B

Clutching at straws a bit now…

But would you be able to change the DNS servers in your router to Google Public DNS?

If you could confirm exact model of router I don't mind taking a look at whether / how this could be done

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