The last 2 months has been a disaster. Every since the alarm issue in Dec of 16 my system has gone to pot. Let me clarify that I've been with Sonos as an early adopter probably close to 10 years now so I've got experience in how it used to be. I have multiple units including 1 soundbar, 1 sub, 6 plays, 7 connect amps, 2 bridges and 1 boost. First there was this alarm issue and the solution was to wait until the new year and that would fix it. Proactive for sure.
Ever since the alarm meltdown my sonosnet has been spotty to say the least. Yesterday with most of my system being unreachable or unplayable or not being able to group units I decided to move from Sonosnet to my wireless as the backbone. I'd always used and been happy with sonosnet but I believe all things change and perhaps it was time. Boy was that a mistake. Once all units showed up as ready I hit party mode and guess what, half of the units weren't added. A few tries later and every unit but one would come on. Volume up - some went up, some stayed. Volume down - some stayed up. Change music steams - some followed, some did not. Alarms that night failed after I reset them up. This was the second or third night now that alarms failed or chimed out when supposed to play music. So today I see most of my units ready to go. I notice units in my shop are green. They show connected but they aren't. Can't connect message on multiple units. Great. They won't connect back into the system. Great. I reset the controller and restore the units to factory. I start from the beginning working nearest to farthest away from the first unit. I hook the boost to the router, reset the boost and connect - done. I add the office amp right next to the boost - done. I go to the bedroom to add 2 play units, reset 1 and add it in. Done. I reset the second play and add it in and it asks me what room so I put in master - the same room as the first play 1. It deletes the first play one. I have to re-add it. Then I pair them - finally working. I go to bedroom 2 and add the first play one and assign it a room. As I add the second play one it asks me which of the 4 play's I'd like to add? I find the description and add it and then pair them. Done. I move to the patio and go to add an connect amp - I reset it and as it's flashing green I go to add it. The software then asks me which of the 4 play 1's I'd like to add. That's it I can go no farther. I'm stuck in this infinite loop of not being able to add any connect amps. Before the reset I tried multiple times to add multilple connect amps. None could be added to the system. They all would hang or say they are connected and then drop off.
I don't know what you got going on Sonos, but I'm getting tired of this. I've invested heavily in your ecosystem and you're not delivering the goods.
Now time to go back and start again - again and see if resetting the controller and using my wireless will finally put lipstick on this pig.