Contributor I

Upgrade of WIFI Network (Modem & Router)

18 replies
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Hi,

I have read in the SONOS community that there are many issues encountered when a user upgrades the home wifi network, say with a new modem/router, for example, an upgrade of google wifi mesh to the next gen Nest wifi mesh.

Every SONOS echo system user will bound to encounter this issue in time, as and when there is a necessity to upgrade the home wifi network with time. I am also thinking of upgrading my current google wifi mesh to the next gen Nest wifi mesh; but have concerns of the problems I would encounter with the wifi network switch on the existing installed SONOS echo speakers system.

Common problems encountered included, SONOS speakers cannot join the new wifi network, all speakers disappeared form the SONOS app.

I am wondering if someone can provide advisory or point to any available knowledgebase to resolve/steps to be taken during new installation of a new wifi network to prevent SONOS issues from surfacing?

Grateful for any advice.

Thank you.

Regards,

zentan69

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controlav

Lead Maestro

Most problems can be simply avoided by simply using the same SSID and password on the new router as you used on the old router.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Ken_Griffiths

zentan69,

A further option for you to also consider…

Wire one sonos device only to the new router. Connect the mobile controller to the new routers WiFi. Open the Sonos App from a fully closed state and wait for all devices to appear in the App... if any do not appear, then reboot them (just the devices that are missing) - but (importantly) be patient and let them search and connect.

The system can be left in this state (with one device wired) (recommended) and is often referred to as a SonosNet setup. The Sonos devices will connect to each other using their own internal wireless/wired connections and not use the routers WiFi signal. The SonosNet channel can be set within the Sonos App (keep it at least 5 channels away from your routers 2.4Ghz WiFi channel).

If its preferred however that all Sonos products run on the new routers WiFi signal instead, then when all devices are present in the App and working, goto “Settings/System/Network/Wireless Setup” and (carefully) reset/enter the new routers 2.4ghz WiFi credentials (SSID & Password) - wait for a few moments for these credentials to propagate to all devices and then un-cable the speaker from the router.

All products should now run on the new routers WiFi signal - if not wire back the Sonos device and check the WiFi credential entered which are cAsE sEnSItiVe.

Note: If choosing to run the products in SonosNet mode, rather than connected to WiFi, it is ‘good practice’ to reset/remove the WiFi credentials from the Sonos App instead, as that will prevent the speakers hopping between a SonosNet signal and the routers WiFi signal.

Z

zentan69Author

Contributor I

Thanks Ken_Griffiths for the advice.

I am running a SONOS Boost. Is the SonosNet you are talking about?

I believe if I am running the Sonos Boost (SonosNet), then my Sonos speakers are not connected via the home wifi network, correct? Or will the Sonos speakers still be able to hope between the SonosNet and the home wifi?

Thanks much for your advice.

Regards,

zentan69

Z

zentan69Author

Contributor I

Thanks controlav for your advice.

That sounds logical and practicable…

Regards,

zentan69

Ken_Griffiths

Thanks Ken_Griffiths for the advice.

I am running a SONOS Boost. Is the SonosNet you are talking about?

I believe if I am running the Sonos Boost (SonosNet), then my Sonos speakers are not connected via the home wifi network, correct? Or will the Sonos speakers still be able to hope between the SonosNet and the home wifi?

Thanks much for your advice.

Regards,

zentan69

Yes, just use the Sonos Boost only, and wire it to the primary hub of your new mesh WiFi system. It will work straight away as outlined - no need to change/add the WiFi credentials in that setup situation.

ratty

Yes, just use the Sonos Boost only, and wire it to the primary hub of your new mesh WiFi system. It will work straight away as outlined

… after a full system reboot, by powering all devices off and on again. They need to refresh their IP info.

Ken_Griffiths

Yes, just use the Sonos Boost only, and wire it to the primary hub of your new mesh WiFi system. It will work straight away as outlined

… after a full system reboot, by powering all devices off and on again. They need to refresh their IP info.

Ah okay, thanks @ratty.👍

T

TechGuy21

Lyricist I

Hello experts. I have some question related to sonos setup. we have installed Sonos One in our retail showroom and having issues since day one. may be we just not installed it properly.

can someone please guide me if the installation we did is correct:

we wired one sonos to LAN cable > Switch > router

all other 19 sonos devices are connected to wifi.

the issue is sonos some times not appearing on app and intermittently stops playing etc. can some one help. i know sonos one works on 2.4ghz and our wifi supports this. is above setup correct ? do we need to do any stp settings on our linksys managed switch ?

all columns show one thing strange: STP undefined. what does this mean?