Sonos Products and Wifi 7 routers (Asus BT10)

Hi ​@TrippS 

Issues are assigned a priority, partially depending on how many people are affected by the issue - the more support cases there are tagged against a single issue, the higher priority it will have, and the quicker it will be fixed as a result.

However, as we have not yet identified that there is an issue for us to address, we also need evidence to support the idea that we do - if you believe there is something that we need to fix, calling in is the best way to achieve that.

The call wait times are just too long though. Sonos can’t just have phone as the way to report these issues and then expect us to wait in 1 or 2 hour long queues before even reaching someone to speak to. I’ve tried calling back several times and the call wait times haven’t been shorter than 1 hour and i’m just not going to wait that long on the phone all because Sonos won’t take the information via any other channel. Crazy.

Hi ​@Cronchy 

Understood. I can only therefore recommend that you keep WiFi 7 disabled on your router for the meantime.

I also ran into nearly this exact issue when I upgraded to a Netgear Orbi WiFi-7 tri-band router/mesh system this week.

I’m not as network technically savvy as the others sound, but my system did connect to my network, possibly through a slower band, but performance was erratic at best. On a few occasions it would work perfectly, and music was instantaneous. But usually rooms would drop off the system randomly, there was significant buffering, app was non-responsive and laggy, volume controls lagged or wouldn’t work. Similar to the others, I also have 45 other gadgets of varying age that all connected and worked flawlessly without disabling WiFi-7. 

I have Sonos throughout my house, 14+ sub, and love the products but after the “new” app disaster of 2024, this is a bitter pill. This will quickly become a bigger issue as adoption scales - hopefully you will allocate some time/focus to at least getting an update to allow us to connect to one of the other bands consistently without requiring us to downgrade the router functionality. 

Last complaint - would it kill you to add a double tap on a group master volume bar to instantly bring all rooms/speakers included to the same volume? Drives me crazy when I add rooms to have to slide each one to align. Princess problems maybe, but still feels like poor design.

hoping in early 2025 you get back on track - I’m routing for you. 

Hi ​@Dennisgo2000 

This sounds like classic signs of interference. I recommend a read of our Reduce wireless interference help page. If it does not give you an Ah-ha moment regarding the positioning of some equipment, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Then I again encourage you to call in to have this investigated. Referring the agent you speak to to this thread may shorten the amount of explaining needed.

I hope this helps.

Just adding my two cents to the thread;

I’ve recently upgraded to a WiFi 7 capable router (Asus RT-BE92U) and have exactly the same issues as others describe on this thread. Sonos appear to be the only vendor I am having these technical issues with, the remaining IoT and other network connected equipment all work flawlessly.

Adding the devices to the new SSID was a complete pain, I worked out after a couple of failed attempts that I needed to disable all but the 2.4GHz band in order for the process via the app to work correctly. As soon as I done this, I flicked back on 5GHz, 6GHz and WiFi 7 Mode. Once the SSID came back, Sonos had completely lost my system. I’ve now turned off WiFi 7 Mode and it appears everything is back… At least for the moment.

I haven’t even looked at Trueplay yet… The last time I tried to use it, I was told my phone was not compatible… Let’s hope that in January 2025, the iPhone 15 Pro Max is supported 🤣.

For reference, I have had issues with the following products;

• Arc (x1)
• One SL (x6)
• Sub Gen 3 (x1)
• Move (x1)

Hi ​@Woolnut 

Welcome to the Sonos Community!

I can only recommend you get in touch with our technical support team (via phone) to have this behaviour documented. I recommend that you refer the agent you speak to to this thread so they can get a full understanding of what it is we’re trying to do.

I hope this helps.

I recently purchased the same router and am having exactly the same issues. I was able to get my Era 100 and Roam to connect to the Asus RT-BE92U with Wifi 7 turned on, but am unable to get my Beam Gen 2 to connect with it on. Note – the Beam is 10’ from the router and the Era 100 and Roam are ~40’ from the router. 

However, I was able to set up the Beam 2 over ethernet, disconnect the cable, turn off Wifi 7 on the router, and everything works as expected.

After reading this thread, I spent a few hours on the phone with Sono’s technical support. They asked if I had Asus BT10 so they are defintiely aware of this thread 😂. They documented my case and informed me that the engineers are still testing Wifi 7. They do not currently have an ETA on when it will be officially supported – just that they are working on it and an update will be released in the future. 

 Guess I’ll continue with Wifi 7 turned off at the moment until they release an update...

Any news on the engineers looking at or fixing this issue at all?

Sonos rarely announces anything until it is ready.

Things that get reported to Sonos Support have a much better chance of being put on a priority than things mentioned here in the user to user community.