Sonos dropouts on Omada network

The max on a Sonos system is supposedly 32. I’ve never been that close, although I think ​some users here are (@Ajtrek1, maybe?) (oddly, the system isn’t working for tagging, he’ll likely read this anyway). 

But it’s still possible that you’re not hitting that, as you have them split into two systems. But that doesn’t remove the potential for the wifi interference , no matter what the router make is. I’m not familiar with any particular issues with Omada, in the grand scheme, but that doesn’t mean there isn’t a setting you may need to adjust, either. I think I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

​@AjTrek1 

There, that worked, it appears. 

Dropping this here for reference:

https://support.sonos.com/en-us/article/incompatible-network-hardware

I note there’s no mention of Omada with any endemic issues, but there’s no date associated with that list, and things do change over time, which is another reason to call Support. 

Ok ill give that a go unless I hear otherwise on this forum.  Thanks

is the max 32 devices per system, or 32 across however many systems you have?  THey have multiple places with soundbar, sub and rear surrounds, so that eats up a lot of devices.

I think it’s an addressing thing, so it would be across a single system, and not across multiples. Based on the 32 number. 

I suppose it would be relatively easy (by some definition of ‘easy’) to test, merely by unplugging until you got down to, say, 30 or so, then testing. But I’m 98% certain it’s a per system number, and not affected by multiple systems. 

You can add up to 32 products to a single system

Ok that’s what I thought. The second system has no issue that I know of. Most of the devices on that system are within home theater setups. So not a lot of music streaming. 

Likely correct, most ‘crosstalk’ between speakers on a home theater ‘setup’ is local, and not through your WiFi, although they do receive IPs through the soundbar as a proxy.