Skip to main content
mart1984
Contributor II
September 22, 2021
Answered

Sonos and Mesh wifi (BT Whole Home - UK)

Hi There,

I've been having certain issues with my Sonos system for a while. Random disconnects, speakers not displaying in the app, unable to play songs/add songs to a queue from my phone whilst i'm moving around the house. My existing set up is a Virgin Media Super Hub 3, in router mode and WiFi disabled, connected to the main BT Mesh Node. There are 2 other secondary BT mesh nodes in other rooms in the house. My sonos speakers (Playbar + Play 1 surrounds, Play 3, and Play 5 Gen 1) all connect wirelessly.

As such, i'm thinking about transitioning over to SonosNet to see if it can help sort the issues i face.

Unfortunately, the router/primary mesh node is located in a place where it makes no sense to have a speaker. As such, i'm wondering whether anyone has successfully tried connecting a Sonos speaker to a secondary wifi node via ethernet, and whether that successfully creates the SonosNet Mesh and allows for a useable system. One of my secondary nodes is located next to my Play 5, so if that was a workable setup, it would be preferable to needing to buy a Boost and connect that to the router.

If the Boost were the most sensible suggestion, however, would i need to wire it to the Virgin Router, or Primary mesh node attached to the router?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
GuitarSuperstarAnswer
Lead Maestro
September 22, 2021

You can try wiring the Play:5 to the secondary node to see if it makes a difference, but it is recommended to wire a speaker to the primary router (Virgin). If you go with a Boost, it needs to be wired to the Virgin router too.

"Receive with simplicity everything that happens to you." - Rashi
View in thread

2 replies

GuitarSuperstarAnswer
Lead Maestro
September 22, 2021

You can try wiring the Play:5 to the secondary node to see if it makes a difference, but it is recommended to wire a speaker to the primary router (Virgin). If you go with a Boost, it needs to be wired to the Virgin router too.

"Receive with simplicity everything that happens to you." - Rashi
    Corry P
    Corry P
    Sonos Staff
    September 24, 2021

    Hi @mart1984 

    Welcome to the Sonos Community!

    I’d just like to add to what @GuitarSuperstar said and point out that if you ethernet-wire 2 or more Sonos devices directly to a Virgin Super Hub 3 specifically, it will create problems with the entire network. If you do need to connect two devices, please do so via a network switch.

    Regarding connecting Boost to a secondary node, it can go both ways. If the node has a decent backhaul signal to the main node, it may work just fine. No promises, however, as it’s an unsupported setup - if you were ever to call in with further issues, it’s the first thing we’d suggest changing.

    Being the lucky owner of a Super Hub 3 myself, I’m very aware of a common issue some units have. Could you please submit a diagnostic and reply here with the number given? I’ll check if you’re being affected. Thanks.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Terms & ConditionsAccessibility statement