First, and most importantly, please do not reset any more Sonos products - it will not help.
Did you set up your Beam (Gen 2) on S2 with a different Sonos account? As I see no sign of you owning a Beam, I’ll presume so.
Just to confirm for you, you absolutely should be able to connect to your existing system via the S1 app on your iPhone, while also being able to connect to your new Beam on the S2 app on the same device.
Do you have anything that extends the range of your WiFi? If so, please test again with it powered off.
Failing that, please try turning your WiFi router off for at least 30 seconds. It will take a few minutes for WiFi to return - once it does, please wait another minute or two and test again.
If you are still unable to connect to your S1 system on your iPhone, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
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First, and most importantly, please do not reset any more Sonos products - it will not help.
Did you set up your Beam (Gen 2) on S2 with a different Sonos account? As I see no sign of you owning a Beam, I’ll presume so.
Just to confirm for you, you absolutely should be able to connect to your existing system via the S1 app on your iPhone, while also being able to connect to your new Beam on the S2 app on the same device.
Do you have anything that extends the range of your WiFi? If so, please test again with it powered off.
Failing that, please try turning your WiFi router off for at least 30 seconds. It will take a few minutes for WiFi to return - once it does, please wait another minute or two and test again.
If you are still unable to connect to your S1 system on your iPhone, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
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