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james.wilder
Contributor I
October 27, 2017
Answered

New TV - PlayBar only able to control volume through Sonos not TV remotes

I recently got a new TV and have a Sonos PlayBar. I'm not able to control the TV volume with either the TV remote or the cable box remote. The only way that I can change the volume when watching TV, is through the Sonos app. Any ideas on how I would be able to get the volume connected back into the TV remotes?
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    JoeJoeX4Answer
    Lyricist I
    October 29, 2017
    I had the exact same problem and l came across your question. Essentially you need to update the remote in your Sonos app as per the instructions here: https://en.community.sonos.com/home-theater-228993/playbar-changing-tv-s-6736632

    It worked for me. Good luck
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    2 replies

    JoeJoeX4Answer
    Lyricist I
    October 29, 2017
    I had the exact same problem and l came across your question. Essentially you need to update the remote in your Sonos app as per the instructions here: https://en.community.sonos.com/home-theater-228993/playbar-changing-tv-s-6736632

    It worked for me. Good luck
    james.wilderAuthor
    Contributor I
    October 29, 2017
    Thank you for the response. I just did it and it worked great. Thanks again!
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