Avid Contributor I

Answered

Moved - How to best remake my system

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Hi,

Thanks in advance for your thoughts and time. I am in a new home now with a completely new network of course. I am fine starting over so there is no concern about a quick easy way forward.

I would ideally like to have the old system forgotten and create a new system altogether.

I have an Arc, 2 Subs, 4 Fives and a pair of Moves.

How do I even begin and what is the most logical way to go about this? I'm feeling a little overwhelmed at the moment.

I really appreciate the community as it has always been so helpful. Thank you again.

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BumperAnswer

TBH I would set up your wifi with the same access point name and password as what you had at your old place. Turn all your speakers on and they should connect.

I’m suggesting you don’t change your network cause the app is still super buggy. But if you need to change the network here’s a link on how you doit. Hopefully it works for you 😀

https://support.sonos.com/en-ca/article/connect-sonos-to-a-new-router-or-wi-fi-network

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M

MG1214Author

Avid Contributor I

Yes that is correct. I have already moved. I have not though even powered on the phone that I use for my Sonos system, nor have I even plugged in one of the speakers yet.

So if I'm understanding things, I could fire up my Sonos app, add the new SSID and login password and the system would now function as before, but use the new network?

Airgetlam

Yes.

Bruce

M

MG1214Author

Avid Contributor I

Many thanks everyone. I'll try renaming the SSID and see if that works. It would be amazing if it works. I'll update the thread.

M

MG1214Author

Avid Contributor I

Well that sounded too easy to be true. All of my Sonos speakers are plugged in and on (most have a solid green light showing) but when I use the update network feature, the app can't see any of the speakers. Not one.

buzz

Grand Maestro

Have you rebooted the players since restoring the old SSID and password? I don’t recommend Factory Rest at this time.

Bumper

If you’ve named the network the same SSID and password you shouldn’t need to use the update network. did you use the same as before?

M

MG1214Author

Avid Contributor I

Hi buzz,

So I'm not entirely sure what you mean. I'm now in the new location. I fired up the app and it of course realized that the network it expected was unavailable so I see two options, Update Network or Setup New System.

Neither work as despite all of the speakers having been on, the app cannot find any speakers and Bluetooth is enabled.

This will be a nightmare I expect. I'll probably have to reset everything and start with the Arc via RJ45. Even then, who knows right?

Wish me luck. I'll need some.

Bumper

Log in to your router console/webpage (probably point your browser to 192.168.1.1) and rename the wifi network to the same name as the old one. Change the password to the old password. Reboot your Sonos devices as suggested by Buzz. It should work.

M

MG1214Author

Avid Contributor I

I can't get into renaming the SSID. I'm not sure of how to access the web interface to do that and I dread being on hold with tech support to obtain the loopback and default credentials.

M

MG1214Author

Avid Contributor I

I'll call Bell I guess. How can I see the SSID that Sonos had stored? I'm not at the old address. As well is it the 2.4Ghz that the app needs? Maybe my router is only showing the 5.

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