Contributor I

Move Stereo Pair Bluetooth problem

49 replies
7840 views

Hi,

I have two Move-s in stereo pair which are working great.

I would sometimes like to use one of the speakers in bluetooth mode (connected to Iphone). When I use left speaker (from stereo pair) in bluetooth mode everything works great. However, when I try to use right speaker in bluetooth mode, it connects to Iphone, but no there is no sound.

I have tried to factory reset that speaker, and the problem persisted. I have also tried to separate stereo pair, then both speakers were working in bluetooth mode (separately of course) without a problem. I have also tried to switch left/right speakers when creating stereo pair, and then the other speaker was not working in bluetooth mode.

Does anybody have similar experience? Is it a software bug?

Many thanks for all the help!

Kind regards,

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OCK

Lyricist I

@melvimbe can’t find any features that other BT speakers haven’t, really; the most important obviously being able to pair & play from multiple speakers at once (Boom, JBL, etc.), mono or steoero, don’t care really.

Huh? A portable bluetooth speaker that connects to a wireless home audio system is most certainly not common for the typical wireless bluetooth speaker. Not to mention voice assistant capabilities, auto trueplay, airplay compatiblity, etc. I get that these may not be as important to you and others as bluetooth stereo pairing, but it certainly could have an impact on why/how the feature is not on the Move or Beam, but is on other bluetooth only portable speakers.

In any case, that really sucks: Even in the shop they advertise stereo, and then WiFi+Bluetooth further down, and nowhere it says “*** BUUUT IF YOU USE BLUETOOTH YOU’LL ONLY EVER GONNA BE ABLE TO PLAY FROM ONE SPEAKER”.

Well, whatever, looks like we’re not gonna solve it here. Hope some of the Sonos folks read this.

Cheers,

Wolf

I generally think that’s it’s rather important to research products and avoid assumptions whenever possible. Know that features you expect and make sure you get explicit confirmation that the feature is there. It’s too easy to do research and too many different products out there with different features.

That said, people are not always even aware of the assumptions they are making, and Sonos could do a bit better to make some statements about the more common assumptions, like stereo pairing, without saying anything negative about their own product. Seems like meeting in the middle would be the best way to avoid customer frustration about missing features after they’ve bought the product.

SONOS should allow us to return the 2nd Move speaker. Cheers!

106rallye

Depending om customer protection legislation you can return devices within a certain time frame. When bought from them directly Sonos has a return policy themselves that might be better:

Sonos return policy: 45 days or 100 days ? | Sonos Community

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Charlestin2x

Lyricist I

This problem is going on for a year or over a year. Does sonos care or listen to what the customers are requesting that they want 2 sonos moves paired using bluetooth so they can experience stereo sound. I am new to sonos and I just got one sonos move and will buy one more but by reading the blog seems like still a problem. I probably would return this and buy something else. Please fix the issue as other bluetooth speaker can do this. Its embarrassing.

106rallye

Sonos could be of the opinion there is no problem to fix, since they made a conscious choice, maybe even based on technical reasons….. We do not know.

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Bkeorr

Contributor I

I would not have bought my first MOVE speaker or the second MOVE speaker later if I knew it could not form a true stereo pair while in Bluetooth. I now have spent 800.00 on something I did not need and was misled on. And it was not easy to find out that Bluetooth pairing did not work after hours of trying. I am not very happy with the deliberate hiding of this by SONUS. I love the sound that they produce while hooked to WI-FI but they knowingly hid the fact that it will not do a stereo pair while on Bluetooth. JUST WRONG! Shareholder/Stock price over customers does not work in the long run. SAD AND DISAPOINTED.

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nik9669a

Senior Virtuoso

I now have spent 800.00 on something I did not need and was misled on.

I love the sound that they produce while hooked to WI-FI but they knowingly hid the fact that it will not do a stereo pair while on Bluetooth.

Who misled you?

How did they hide the limitation? The FAQ’s say:

Can I stereo pair Move?

Yes. You can pair two Moves on WiFi for stereo sound.

Can Move stereo pair or group while in Bluetooth?

No. Move will only stereo pair or group with your Sonos system when connected to WiFi.

How is that misleading or hidden?

W

wiltjk

Lyricist I

I wonder if this may be a limitation of iOS over Sonos? Android stereo pairing is pretty seamless but it appears this is more native to Android.

Apple is less friendly with non-Apple devices providing minimal support with third party devices (like my bluetooth Samsung Earbuds).

Maybe Sonos could do more or maybe their hands are tied?

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charlottebinns

Lyricist I

I was sold on the idea of stereo but need to be on bluetooth (portable speakers). I have to return them now. Very disappointed.

Airgetlam

Before you purchase a replacement, I would encourage you to check to see if it functions the way you want. Since Sonos is a networked speaker first, and a Bluetooth speaker second, it doesn’t have all the things you may be looking for, and you’re paying for functionality / hardware that you just don’t need.

Bruce

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