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Contributor I
December 8, 2019

Move Stereo Pair Bluetooth problem

Hi,

I have two Move-s in stereo pair which are working great.

I would sometimes like to use one of the speakers in bluetooth mode (connected to Iphone). When I use left speaker (from stereo pair) in bluetooth mode everything works great. However, when I try to use right speaker in bluetooth mode, it connects to Iphone, but no there is no sound.

 

I have tried to factory reset that speaker, and the problem persisted. I have also tried to separate stereo pair, then both speakers were working in bluetooth mode (separately of course) without a problem. I have also tried to switch left/right speakers when creating stereo pair, and then the other speaker was not working in bluetooth mode.

 

Does anybody have similar experience? Is it a software bug?

 

Many thanks for all the help!

 

Kind regards,

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49 replies

melvimbe
May 10, 2021

@GuitarSuperstar ah ok, yes, I can _group_ them, but no stereo, and as you say, no surround.  To my surprise, it does work with the “One”s.  W-T-actual-F?  The expensive ones can’t do it, but the cheaper / smaller ones do?  You’d expect the bigger ones an “upgrade”, not an expensive feature downgrade that just has a few more watts.  wtf.  Really disappointing.

 

Being able to play as a stereo pair and being able to play surround sound channels are two completely different things.   The reason why Sonos Ones can be used as surrounds, and Moves cannot, has nothing to do with price, but with how were they designed for the specific set of features.  Moves were designed to cover a wide space, which is not what you want from a surround speaker.  As well, the Move connects directly over WiFi to your router, not part of Sonos network, because the Move is portable.  It won’t be able to connect directly to your Beam the way Sonos does.  Likewise, Sonos One doesn’t have the same audio capabilities as the Move, lacks battery, bluetooth, and auto trueplay.  Each speaker is the right speaker for the particular need, regardless of price.  The Move isn’t an upgrade over the Sonos One.

Danny
Lyricist III
May 10, 2021

@GuitarSuperstar @melvimbe remains the subject of the inability of the Moves to play on more than one speaker when connected via Bluetooth.  That is also by design?  If any cheapo bluetooth box can do it (in stereo, independent of Android or IOs), I’d expect Sonos can develop that and send it as a firmware update.   But apparently it is cheaper to send you guys here to argue away all of the features...

melvimbe
May 10, 2021

@GuitarSuperstar @melvimbe remains the subject of the inability of the Moves to play on more than one speaker when connected via Bluetooth.  That is also by design?  If any cheapo bluetooth box can do it (in stereo, independent of Android or IOs), I’d expect Sonos can develop that and send it as a firmware update.   But apparently it is cheaper to send you guys here to argue away all of the features...

 

You brought grouping the Move with other speakers (rooms) or using them as surround.  I don’t know why you’re annoyed that people addressed those questions and statements you made about it.

Regarding the specific original thread topic regarding stereo pairing of Moves, I have no idea why it’s not a current feature.  I could speculate, based on other features the Move has but other bluetooth speakers do not, but there’s not much point to that.  I have no idea if the feature can be added via firmware.   The Move doesn’t have bluetooth stereo pairing, and it understandable that customers want that feature.  If it’s more important than being able to play as part of the Sonos speaker system, then people should definitely buy a different speaker.

No one was arguing away a feature.  I and others have just been explaining what Sonos can and cannot do since there have been questions, unclear, or inaccurate statements throughout this thread.

 

Danny
Lyricist III
May 10, 2021

@melvimbe can’t find any features that other BT speakers haven’t, really; the most important obviously being able to pair & play from multiple speakers at once (Boom, JBL, etc.), mono or steoero, don’t care really. 

In any case, that really sucks: Even in the shop they advertise stereo, and then WiFi+Bluetooth further down, and nowhere it says “*** BUUUT IF YOU USE BLUETOOTH YOU’LL ONLY EVER GONNA BE ABLE TO PLAY FROM ONE SPEAKER”.

Well, whatever, looks like we’re not gonna solve it here.  Hope some of the Sonos folks read this.

 

Cheers,

Wolf

 

melvimbe
May 11, 2021

@melvimbe can’t find any features that other BT speakers haven’t, really; the most important obviously being able to pair & play from multiple speakers at once (Boom, JBL, etc.), mono or steoero, don’t care really. 

 

Huh? A portable bluetooth speaker that connects to a wireless home audio system is most certainly not common for the typical wireless bluetooth speaker.  Not to mention voice assistant capabilities, auto trueplay, airplay compatiblity, etc.  I get that these may not be as important to you and others as bluetooth stereo pairing, but it certainly could have an impact on why/how the feature is not on the Move or Beam, but is on other bluetooth only portable speakers.

 

In any case, that really sucks: Even in the shop they advertise stereo, and then WiFi+Bluetooth further down, and nowhere it says “*** BUUUT IF YOU USE BLUETOOTH YOU’LL ONLY EVER GONNA BE ABLE TO PLAY FROM ONE SPEAKER”.

Well, whatever, looks like we’re not gonna solve it here.  Hope some of the Sonos folks read this.

 

Cheers,

Wolf

 

I generally think that’s it’s rather important to research products and avoid assumptions whenever possible. Know that features you expect and make sure you get explicit confirmation that the feature is there.  It’s too easy to do research and too many different products out there with different features. 

That said, people are not always even aware of the assumptions they are making, and Sonos could do a bit better to make some statements about the more common assumptions, like stereo pairing, without saying anything negative about their own product.  Seems like meeting in the middle  would be the best way to avoid customer frustration about missing features after they’ve bought the product.

Danny
Lyricist I
May 16, 2021

Looking forward to new firmware to resolve this issue. 

Lyricist II
May 24, 2021

Looking forward to new firmware to resolve this issue. 

Have you received or verified any conclusive confirmation that this will be resolved in the next firmware release?

Lyricist I
May 30, 2021

Looking forward to new firmware to resolve this issue. 

Have you received or verified any conclusive confirmation that this will be resolved in the next firmware release?

I have not but I want it badly. I should return my Moves cause they are currently useless and a waste of $800. 

Contributor I
June 5, 2021

Bluetooth stereo pairing is such a strange omission for the Move and Roam, would love to see it implemented. Hopefully it will be done at some point, Sonos has actually been pretty good at listening to customer requests and adding missing features to their products this far.

Lyricist I
June 9, 2021

I wish I have read this before I bought the 2nd Move. Sigh! The Move delivers excellent sound from my Sony Walkman via BT mode. I thought it would be an excellent idea to listen to all my CD songs (2000 CDs collections in total) stored in my Walkman. So, without given much thought, I just ordered the 2nd Move (4 months after I got my first Move - in February 2021). To my horror, I realised that it can't be paired in BT stedeo mode. I called the distributor to return but to no avail. My 2nd Move costed me S$729.00 and it is sitting on my shelf collecting dust. I think the company can easily develop this capability as this technology is not new in the market, and also if Sonos has the ability to develop such a good speaker, to me is the best BT sound I have heard so far, it is a piece of cake for Sonos to update the software to enable 2 Move speakers to deliver stedeo sound via BT mode. I really hope it will happen soon. Keeping my fingers crossed. I am keeping my faith with Sonos that they will not disappoint me. Really hope I can use my 2nd Move speaker soon.