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erumsas1962
Trending Lyricist II
February 22, 2019

Managed Switch

After 6 calls into Sonos I was told to get a managed switch to resolve the sudden loss of both Tidal and Spotify- the solution is/was unplugging the router wait 10 sec and all is good of a few hours days.

Long story short I was told by the Sonos guys my Boost was veering way too much data and therefore I needed a managed switch to resolve

Sonos would not provide a make or model just as long as it had the “snooping feature”. The setting provided where if no help

Now I’m told I need to get ahold of a senior engineer

Anyone one here have a NETGEAR managed switch? What settings are you using?

Thanks

Btw never had this issue till
Moving to a new home
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    33 replies

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    Ken_Griffiths
    Ken_Griffiths
    February 26, 2019
    No changes. Still drops the music services (Spotify and Tidal)Did you follow Bruce’s suggestion in your other thread here?

    https://en.community.sonos.com/troubleshooting-228999/spectrum-internet-provider-6821056/index1.html#post16315238

    I’m still not personally clear what router changes have been made to try to resolve your issue, or how your router was originally set to fixed channel 1, before Sonos Staff changed it to 11 and your ISP support desk changed it back to 1? The default setting, looking at the online router manual, is to 'auto-select' the WiFi channel on start-up.

    It’s also not clear if your ISP Staff were made aware of your SonosNet channel, before they recently made their changes to the WiFi channel and switched things back to WiFi channel 1. I’m wondering why the ISP did not choose their own hardware default setting?

    The fact your ISP Staff are now telling you to 'reboot your router once a week', is perhaps another reason to think there is possibly something wrong with their router... I mean what an odd suggestion that is, really!!, from the ISP Help desk. They really need to fix your issue properly and not suggest such unbelievable weekly 'workarounds' to solve these problems.

    I would respectfully suggest you perhaps follow Bruce’s advice and Submit a Sonos System Diagnostic and then maybe Contact Sonos Customer Care Staff., though in fairness, the router and network side of things are usually your responsibility (as the administrator of the LAN).

    It’s perhaps also notable that there are not, what I would call, 'droves of people' here, or online, complaining about the Tidal or Spotify music streaming services via the latest Sonos App update. That in itself infers it’s most likely a local network issue.

    I personally don’t use either of those particular two streaming music services in my home, but I am able say that some of the others; Amazon Music service and the Google Play Service, plus the new YouTube Music streaming service are all working just fine at the moment... not that that really helps you, although the Sonos streaming service status page link is still inferring that ALL the Sonos streaming services are working okay everywhere at the moment and that includes both Tidal and Spotify.

    See the Sonos Streaming Music Service Status Page here:

    https://status.sonos.com/

    I still think this will eventually turn out to be either an issue with your router, or even more likely, an issue with your local network setup, coupled possibly with some form of wireless network interference.
      buzz
      buzz
      Grand Maestro
      February 26, 2019
      I was recently working with a system that had two resident iPads and periodically one or both would be locked out of WiFi. With no WiFi functionality, there was no way to control SONOS or anything else. In addition, there were some odd things happening with wired clients. The iPads were so thoroughly flustered that their WiFi needed to be reset. After the reset they would instantly sign on to the access point. This would usually happen over night. Incidents could be spaced days or weeks apart. My own iPad and wireless laptop never had any trouble while I was watching. Then my iPad was booted off of WiFi and a short time later my laptop was dumped. Neither of these devices have a history of trouble with WiFi at other locations.

      The router was replaced several weeks ago and there has not been a single issue since.
        erumsas1962Author
        Trending Lyricist II
        February 27, 2019
        No changes. Still drops the music services (Spotify and Tidal)Did you follow Bruce’s suggestion in your other thread here?

        https://en.community.sonos.com/troubleshooting-228999/spectrum-internet-provider-6821056/index1.html#post16315238

        I’m still not personally clear what router changes have been made to try to resolve your issue, or how your router was originally set to fixed channel 1, before Sonos Staff changed it to 11 and your ISP support desk changed it back to 1? The default setting, looking at the online router manual, is to 'auto-select' the WiFi channel on start-up.

        It’s also not clear if your ISP Staff were made aware of your SonosNet channel, before they recently made their changes to the WiFi channel and switched things back to WiFi channel 1. I’m wondering why the ISP did not choose their own hardware default setting?

        The fact your ISP Staff are now telling you to 'reboot your router once a week', is perhaps another reason to think there is possibly something wrong with their router... I mean what an odd suggestion that is, really!!, from the ISP Help desk. They really need to fix your issue properly and not suggest such unbelievable weekly 'workarounds' to solve these problems.

        I would respectfully suggest you perhaps follow Bruce’s advice and Submit a Sonos System Diagnostic and then maybe Contact Sonos Customer Care Staff., though in fairness, the router and network side of things are usually your responsibility (as the administrator of the LAN).

        It’s perhaps also notable that there are not, what I would call, 'droves of people' here, or online, complaining about the Tidal or Spotify music streaming services via the latest Sonos App update. That in itself infers it’s most likely a local network issue.

        I personally don’t use either of those particular two streaming music services in my home, but I am able say that some of the others; Amazon Music service and the Google Play Service, plus the new YouTube Music streaming service are all working just fine at the moment... not that that really helps you, although the Sonos streaming service status page link is still inferring that ALL the Sonos streaming services are working okay everywhere at the moment and that includes both Tidal and Spotify.

        See the Sonos Streaming Music Service Status Page here:

        https://status.sonos.com/

        I still think this will eventually turn out to be either an issue with your router, or even more likely, an issue with your local network setup, coupled possibly with some form of wireless network interference.
        erumsas1962Author
        Trending Lyricist II
        February 27, 2019
        Thanks. After a few emails and calls. I will get another Sonos tech on the phone. Since installing the controller on my MacBook Air. I have no issues

        It seems going to either one of our iPhones (wife’s phone) we have the same error message.
        Smilja
        Smilja
        February 27, 2019
        Thanks. After a few emails and calls. I will get another Sonos tech on the phone. Since installing the controller on my MacBook Air. I have no issues

        It seems going to either one of our iPhones (wife’s phone) we have the same error message.
        Check if 'WiFi Assist' is enabled on the iPhone(s), should be disabled.

        https://support.apple.com/en-us/HT205296
        »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
        erumsas1962Author
        Trending Lyricist II
        February 27, 2019
        Turned off WiFi Assist. Thanks ! Have a 3rd call today with the Sonos Tech Level 2 support - hopefully this gets resolved.
        Ken_Griffiths
        Ken_Griffiths
        February 27, 2019
        Turned off WiFi Assist. Thanks ! Have a 3rd call today with the Sonos Tech Level 2 support - hopefully this gets resolved.Can you very kindly let the folk here know the outcome too please and what changes were necessary, so that others with the same router/problem will know how to resolve this issue in the future. Thanks.?
        erumsas1962Author
        Trending Lyricist II
        February 27, 2019
        Spoke with the Sonos Tech Rep

        On my IPhone

        Setting

        WiFi setting

        Clicked on the blue “i” ( this is where I connect to WiFi in my home)

        Scrolled down to DNS

        Selected manual

        Selected my Router address 198....

        Deleted other DNS addresses

        Also here is another thing to remenber. You probable know this - if you hear the music yet you don’t see the artwork (album cover art) your having a connection issue on that specific device.

        Oh on the DNS earlier when I changed the addres and loss connectivity to the whole home. Once you make the change. You need to unplug both the router AND modem.

        Wait 30 seconds and plug the Moden in first. Wait a few minutes till all the lights are green than plug the Router

        Hopefully someone experiencing the same issue will find this thread useful and my ramblings insightful
          Smilja
          Smilja
          February 27, 2019
          Spoke with the Sonos Tech Rep

          On my IPhone

          Setting

          WiFi setting

          Clicked on the blue “i” ( this is where I connect to WiFi in my home)

          Scrolled down to DNS

          Selected manual

          Selected my Router address 198....

          Deleted other DNS addresses

          Also here is another thing to remenber. You probable know this - if you hear the music yet you don’t see the artwork (album cover art) your having a connection issue on that specific device.

          Oh on the DNS earlier when I changed the addres and loss connectivity to the whole home. Once you make the change. You need to unplug both the router AND modem.

          Wait 30 seconds and plug the Moden in first. Wait a few minutes till all the lights are green than plug the Router

          Hopefully someone experiencing the same issue will find this thread useful and my ramblings insightful

          Your ISP's tech support is useless since this would have been their job to guide you through the router settings.
          »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
          erumsas1962Author
          Trending Lyricist II
          February 27, 2019
          I respected disagree with ISP tech support. Every device worked (minus Sonos). So why would they have know or helped? It was the Sonos Tech that said he has seen this on a Verizon business account where the automatic DNS was disrupting the Sonos with an IPhone. No way a ISP Rep would connect those dots
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