Contributor I

Answered

M3u8 playback error

9 replies
585 views

Hello -

I randomly get this message (see attached) that I think is stemming from my SiriusXM stream.

Anyone else get this..? Any ideas how to clear it? It just keeps prompting the error over and over again. Doesn’t go away. I’ve restarted the app, restarted the controller. Nothing has worked.

Thanks,
Andrew

m3u8

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Keith NAnswer

Sonos Staff

Thanks for the diagnostic report, andrewhaner. Based on my findings it seems that the Sonos system is wirelessly connecting to your network. I also noticed that it seems you're using Apple devices as extenders. Could you tell us a little more about your local network? What is the make and model of the router you are using? Is it possible to plug one of your Sonos devices into the router via Ethernet cable?

Thanks again!

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

Keith N

Sonos Staff

Hey there, andrewhaner. Thanks for posting and welcome to the Community. What is the station you are trying to play on SiriusXM? Would you mind submitting a diagnostic report and replying with the confirmation number it gives at the end?

Thanks in advance!

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

A

andrewhanerAuthor

Contributor I

Keith - the weird thing is is that I am not even trying to listen to that station - I think it is the Lithium radio station on SiriusXM that is throwing that error, but sometimes I'll be listening to a playlist on the phone, or spotify or another station on Sirius and it happens. I will submit the diagnostic report when I get home in a few minutes. Thanks!

A

andrewhanerAuthor

Contributor I

Here’s the confirmation number: 2141035400

Keith NAnswer

Sonos Staff

Thanks for the diagnostic report, andrewhaner. Based on my findings it seems that the Sonos system is wirelessly connecting to your network. I also noticed that it seems you're using Apple devices as extenders. Could you tell us a little more about your local network? What is the make and model of the router you are using? Is it possible to plug one of your Sonos devices into the router via Ethernet cable?

Thanks again!

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

A

andrewhanerAuthor

Contributor I

Thanks Keith - yes, all my devices are wireless - I can definitely plug in my playbar, but the other devices are no where near the router. Speaking of the router, it is an Apple Airport Extreme router. I don't have any extenders, just the one airport extreme. I am heading out of town tomorrow but I will be back next week and will plug in the playbar when I return.

A

andrewhanerAuthor

Contributor I

Keith - I plugged in the playBar to the router. Do you want me to run a diagnostic again?

Edward R

Retired Sonos Staff

Hi, Andrew. If you could supply some further diagnostics that would be great. Thanks!

Try searching our articles for help with your question: https://www.sonos.com/en/support

A

andrewhanerAuthor

Contributor I

Just ran it. 132693977.

Ken_Griffiths

andrewhaner,

The *.M3U8 file format is an 'extensible playlist' file format. It is basically a playlist containing UTF-8 encoded text that points at different audio (or video) files. So the likely error here is the playlist concerned is either pointing to an audio file type that is not supported by Sonos, or the file is perhaps missing, or corrupted.

I don’t think this will prove to be a local error on your network, it appears to me like this is a problem with the source file referenced.

The Sonos audio formats supported are shown here in this link...

https://sonos.custhelp.com/app/answers/detail/a_id/80/~/supported-audio-formats

So it’s possible the end-file referenced in the *.M3U8 file being called, falls outside the scope of one of the supported Sonos file types ...perhaps?

Those are my thoughts on why this type of error might be occurring.

Sign up

Login to the community