I am experiencing issues with Spotify Connect on my Sonos speakers, and I would like your assistance in resolving the problem. Below are the details:
Problem Description
- I can successfully play music on my Google Nest devices using Spotify Connect. However, when I try to play music on my Sonos speakers, nothing happens.
- On my computer, the Sonos app works as expected, and I can control the speakers. However, I cannot use Spotify Connect to play music even from the Spotify desktop app.
- Interestingly, when I tested Spotify Connect with my Sonos speakers at a different location using my phone, it worked perfectly. This suggests the issue may be related to my home network setup.
My Setup
- Router: ASUS RT-AX5400
- All devices (Sonos, phone, and computer) are on the same network.
- Both the Spotify and Sonos apps are up to date.
Troubleshooting Steps Already Tried
- Restarting all devices, including my router, speakers, phone, and computer.
- Ensuring all devices are connected to the same Wi-Fi network.
- Testing Spotify Connect on a different network (where it worked).
Additional Information
I contacted ASUS Support, and they informed me that there are known compatibility issues between their routers and Sonos systems. Below is their response:
"Sorry to say but there are some compatibility issues between our routers and the Sonos system. What you can try is to see if you can connect them to a guest network, but if that does not work, I am sad to say that we do not have any solutions at this time."
Despite this, I am reaching out to see if there are any workarounds or specific recommendations from Sonos to resolve this problem.
Thank you for your time and assistance.
That's quite interesting indeed. Could be someting.
I will post this on https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Spotify-Connect-has-stopped-working-on-my-Sonos-products-Port/td-p/6580057/page/2 as well and will contact Spotify about our experience, however reading the thread, they donot have a solution yet without loosing a lot of data/history of your spotify account (creating a new one and migrating some of the history data but not all).
Today at around 9:00 AM suddenly could play through Spotify connect with my Spotify account.
What i did earlier this morning, in Spotify, account, Security/Privacy, Apps: delete spotify. Previously, i did the same, but Spotify was still visible and connected in the Sonos App under connected services.
But now spotify has disappeared in the connected services and problem is solved and Spotify on my account can play through Spotify connect.
Hey Pierrrke, that´s great news!
I couldn´t quite follow what you did. Seems you mention Spotify and spotify, nothing about Sonos.
Would you mind doing a 1,2,3 step guide? Thanks in advance :)
Sorry for the confusion. Was a typo.
- was earlier not able to remove the spotify connection in the Sonos App on iPhone as well as iPAD. Got an error when removing the spotify connection and the spotify connection wasn’t removed and stil visible in the Sonos App
- Logged in to the Spotify website with a browser. Then go to account overview, Security/Privacy, Apps: delete SONOS access. Previously, the last couple of days, i did the same, but Spotify was still visible and connected in the Sonos App under connected services. Now Spotify has disapeared in the Sonos App under connected services
That did the job for me, or Sonos or Spotify did something also in the background.
Sufficient to repeat above steps?
Big thanks! I have also tried those steps before but will do it again since it worked for you.
Otherwise i will factory reset the whole Sonos setup. Which is a pain tbh 
Goodluck, hope it works for you as well. Mind that earlier i deleted the Sonos acces in my spotify account through a browser, but was still visiable in the Sonos app as being connected.
That changed this morning.
All the best and let us know how you solved the issus as well ;-)
Regards
Update!
I had no luck with the solution that worked for you.
I had to factory reset every speaker and re initiate the system as a whole. Pairing speakers for stereo, adding services, adding google assistant. But that did the trick! Now i works very well :)
I have noticed that a feature called Truplay is gone from Sonos Five and One. Weird, perhaps not supported on those anymore? On the Move there is active Truplay still.
That's a nightmare
. Good for you that is working again.
So factory reset of all Sonos devices and buidling up from scratch in the Sonos App did the job for you.
Cumbersome no doubt.
PS I have Sonos One SL and Sub mini twice in two rooms. The Trueplay is under My System, select stereopair room, scroll down en under sound you should find Trueplay.
Thanks for the answer, nope the Trueplay feature is gone. :)
Well sound is good anyways!
Had the same problem. Removing and readding spotify as a service in the sonos-app seems to have solved it (so far soo good)
Had the same problem. Removing and readding spotify as a service in the sonos-app seems to have solved it (so far soo good)
Lovely!
Same here. Working like a charm via Sonos app, but not via Spotify Connect. Once Spotify is closed so is the music. Did all the above things, negative. Think it is Spotify issue
Same here. Working like a charm via Sonos app, but not via Spotify Connect. Once Spotify is closed so is the music. Did all the above things, negative. Think it is Spotify issue
It probably is! Did you try to reset your whole system? Do "forget system" and start over.
Same here. Working like a charm via Sonos app, but not via Spotify Connect. Once Spotify is closed so is the music. Did all the above things, negative. Think it is Spotify issue
It probably is! Did you try to reset your whole system? Do "forget system" and start over.
Nope but the same issue is with a couple of my Amazon's Echo Dot 5. So I guess I'll just wait for the Spotify update 
Sure but nothing has changed in my settings. Still think it's a Spotify problem.
The same here in Italy since yesterday.
some of my customers complain that the system stopped working. Usually I install ERA100 speakers in group of 4 reaching system with 24 speakers mounted on a bracket high on a restaurant/pub wall.
Please Sonos give us a procedure ASAP!