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Contributor I
August 13, 2013

Hi-resolution support required (eg: AIFF 96kHz/24bit)

PLEASE add hi-resolution file support (eg. AIFF 96kHz/24bits) In a world where CDs are becoming obsolete, I believe a good share of Sonos customers are still looking for hi-fi quality, not only the mediocre (format) quality provided by most digital music services/stores. It is rather purpose less to invest in the acquisition and maintenance of such a high quality product as a Sonos system and, not being able to play the best sound quality available with it! Thanks for kindly prioritizing such improvement :o)
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78 replies

jgatie
August 13, 2013
"Prioritizing?" Uhhh, I don't think so. Hi-res support is currently marked "Not Planned": https://ask.sonos.com/sonos/topics/support_high_resolution_flac_files_purchased_from_hdtracks_com
Trending Lyricist I
January 2, 2014
For Sonos not to provide quality is pathetic. How does this make me feel? I feel like Sonos believes that their equipment is "good enough" and everyone should be happy with average Joe "C" student performance. The future is DSD, which light years beyond 24bit/192kHz. Sonos is not even 24bit/192kHz.
Lyricist III
May 25, 2014
"Prioritizing?" Uhhh, I don't think so. Hi-res support is currently marked "Not Planned": https://ask.sonos.com/sonos/topics/support_high_resolution_flac_files_purchased_from_hdtracks_com
True. Not only won't Sonos take advantage of the high resolution files, it won't even let you play hi-res files period. So if you have hi-res files and a Sonos system, you either need to create downsampled copies on your own and incorporate them into your libraries, get used to not having a significant portion of your library available with Sonos, or just dumping Sonos altogether. 
Lyricist III
September 3, 2014
"Prioritizing?" Uhhh, I don't think so. Hi-res support is currently marked "Not Planned": https://ask.sonos.com/sonos/topics/support_high_resolution_flac_files_purchased_from_hdtracks_com
http://www.theverge.com/2014/9/3/6100765/sonos-whole-home-audio-keeps-getting-easier-cheaper-and-better
Lyricist I
April 29, 2015
I just called the help desk and they said they can't comment on whether or not they will be supporting hi-res in the future.  Regardless, I'm thinking about dumping my Sonos system for Bluesound if they won't play my music
Chris
Lead Maestro
April 29, 2015
I would not plan on support in the near future if ever if you have decisions to make.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Contributor I
July 4, 2015
Hi Bernhard

Would you please explain further how it is that playing hi-res files across a multi-room setup would be challenging to the Sonos components? Surely each Connect or Play acts individually, even in a multi-room setup and therefore decodes its own data stream, regardless of what else is happening on other Sonos components within the same system?

I can appreciate that there might be a strain on the home network, especially using wireless connection rather than Ethernet. But given a hard-wired setup I cannot see why Sonos itself would find it difficult. I have all my CD collection currently encoded as FLAC, presumably as 16/44.1 as they were ripped direct from CD. But I have a small collection of 24/96 files on disc, and some legal downloads from hi-res sites, and having to down-convert them all first to allow Sonos to play them is a pain.

To Guy's point - I agree that "good enough" quality is NOT good enough. Good enough for whom? Once upon a time there was a common conception that MP3 @ 128 was "good enough". Back in the turn of the century, wax cylinders were no doubt "good enough", but that didn't stop them being replaced with shellac discs. And then with the microgroove record. And then with CD (Better? Separate discussion entirely). The point is that time and technology advances the art of what is possible, and companies should not be dismissing these advances.

Playing to the lowest common denominator is not acceptable in these days of choice. Saying that there isn't a market out there for higher resolution and quality replay is simply not true - audiophiles and music-lovers all over the world still pursue their ideals of perfection, with whatever means suits them - physical media or data files.

Current streaming solutions from traditional hi-fi manufacturers such as Naim, Chord and so on prove that hi-res replay and the convenience of streaming are not mutually exclusive. Sonos generally beats them all hands-down on the usability experience however, with simple multi-room setup, and a (generally) great user interface. It's one of the reasons I chose it after all. So it's a shame that Sonos doesn't see the need (benefit?) for hi-res support.

What proportion of Sonos users need to get behind the request to make the company reconsider? 

Just as an aside - I think this issue is as much about the convenience of not having to generate multiple copies of files in different qualities just to be able to support different equipment in different rooms, as it is about the actual replay quality through Sonos. I appreciate that the rest of the equipment in a Sonos replay chain may not necessarily be able to make the most of the higher-resolution file, but being able to just have ONE file in the highest quality available, and to allow all kit in the house to be able to handle that would be a massive benefit. So even if Sonos has to downsample for replay, fine, as long as the same file can still be accessed by a (non-Sonos) audiophile streamer in the main listening room and played at full quality. Having to manually make copies of files is time-consuming and can take up a lot of additional storage space on a NAS
Lyricist II
November 13, 2015
Please add 24bit / flac support in Sonos ☺ A workaround is to play from a PC (Windows 10 built-in music player), then select 'play on device', then select the Sonos player from the PC. The Sonos controller app must not be active for this to work.
November 13, 2015
There is no requirement for 24-bit audio for anyone, it adds nothing that can't be done in 16-bits.
ratty
November 13, 2015
Please add 24bit / flac support in Sonos ☺ A workaround is to play from a PC (Windows 10 built-in music player), then select 'play on device', then select the Sonos player from the PC.
So, since Sonos won't accept 24-bit streams, your Win10 media server must be down-converting the file. To save all this hassle why don't you simply do a one-time conversion to 16/44, store the resulting file in your network share and index it into your Sonos library? You'll benefit from any superior mastering which went into the 'hi-res' version.