My Sonos System comprises of:
7 x Play 1 (Connected via WIFI)
1 x Play 5 (Connected via WIFI)
1 x Play 3 (Connected via WIFI)
1 x Playbar (Connected via Ethernet to managed Cisco Switch)
1 x Sub (Connected via WIFI)
Virgin Media is ISP, router is set in Modem Mode
1 x Netgear Orbi RBR50 Router (In router mode)
2 x Orbi Satellites as AP's
Orbi router is internet link to LAN Cisco Managed switch.
Diagnostics code is 801541678
Music cuts out every minute or so.
Internet 2.4ghz is on channel 6, tried sonosnet on 1,6,11 all with same result.
Thanks in advance.
Constant Connection Issues
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While I don't recommend using WiFi ("Boost" Mode) for a system this large, your post above has confused me because part of it indicates you intend to use WiFi, but you have wired PLAYBAR to the Cisco Switch. If you intend to use WiFi, remove PLAYBAR's Ethernet connection. If you want to use SonosNet, make sure that WiFi credentials have been removed from the SONOS system. If WiFi credentials are present and one or more of the SONOS units is struggling with its wireless connection, portions of the system can flap back and forth between WiFi and SonosNet. This does not work well.
What is the source of your music? NAS? Computer? Online service? Phone/Pad?
Is this issue new? Has the system ever worked?
Thanks again, Rik.
WM: 0 = 4 Devices
WM: 1 = 5 Devices
WM: 2 = 3 Devices
My bad, I forgot about my ZP90 in the loft connected to the Cisco switch directly that provides connectivity to the bathroom speakers, this makes 12 devices in total.
When I go to Wireless I'm not sure if it actually is connected as it just asks me to insert the WiFi Password as shown in the picture attached, no option 'remove' any settings?
I have a suspicion that the Wireless Setup screen may not be showing 'Reset' because the system is part using SonosNet and part using WiFi. You need to get all the devices showing WM:0.
Try power-cycling the units which are WM:1. (The WM:2 ones are just home theatre satellites connected to a WM:1 main speaker so ignore them for now.) If you can wire the WM:1 units temporarily so much the better. If none of this works we may have to adopt more forceful tactics.
Okay, we need to dislodge the WM:1 units from the WiFi. A factory reset on those units might do so. However a subtler approach would be to temporarily change the SSID (or key) on your Orbi setup. You'll obviously need to tweak the phone too for the time being in order to re-connect with the Sonos. In the absence of an accessible WiFi the WM:1 units should seek out a SonosNet connection.
By the way, is the Orbi 2.4GHz using a 20MHz channel width or 40MHz? The latter could cause grief, and Netgear kit often defaults to it.
Although not ideal, wiring one of the more distant Sonos units to an Orbi satellite may be successful.
Excellent. And can you remove ('Reset') the WiFi credentials?
If you discover that one of the players seems stuck in WM:1, it is probably in a difficult to reach by SonosNet location. You can investigate the benefit of enlisting a BOOST, by temporarily moving one of the wireless players to a location about midway between a good coverage area and the problem child. This could be a little weird if the moved unit is part of a stereo pair. I recommend temporarily breaking down the stereo pair for the test, but this is not required. If the system suddenly becomes stable during this test, adding a BOOST (or another player) at that temporary location will obviously be helpful.
Once you have all of the units on WM:0 (except the WM:2 surrounds) you can move that temporary unit back to its regular position or keep it at the temporary location. Now go to http://[IP address of a player]:1400/support/review. Click on "Network Matrix" at the bottom. This is a layout of network connections and you can easily view basic details, such as wireless signal strength (to and from) and the steady state wireless environment around each unit. Cells with a red background are drawing your attention to an issue. Note that this is a static view, if you make a change you must refresh the page in order to view the results. Unfortunately, it is no longer possible to view the log of transient events, such as grief caused by a neighbor's rogue wireless settings, because this information has recently been removed from the user view. SONOS support has access to all of the gory details in Diagnostic reports that you submit. You can post a screen capture of the network matrix for our comment. Obfuscate the MAC addresses if you like.