Why does some of my old junk show as upgraded when I haven't ordered any upgrades?

  • 11 December 2020
  • 3 replies
  • 63 views

Bad enough that you decide to wipe out our investment in sonos hardware, So now I got around to upgrade and my ‘legacy’ items shows as already upgraded, Only, I did not order  upgrade or receive anything. Does that mean that you are have decided to send me some new stuff for free?


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3 replies

Well I certainly don't intend to. There isn't much point addressing that question to a user forum.  Contact Sonos.

I wish I kne how… :-)

Oddly, at the bottom of this very page is a link that says ‘Contact us’, which takes you to to an area that has a multitude of options to contact them, from links to phone numbers, to the actual email address of the CEO.